[Issue] FW rolled back to 2.18.18 and won't find the new FW anymore

[Joaquin]

This is under investigation and seems to only affect S9P users with IOS, PLEASE SEND LOGS AND POST YOUR SA EMAIL HERE.

Thanks

[Jugger]

@hankwang I got the same problem during night. Woke up 3.38 am. to confirmation of new update. Watch said 1.38 am. so it was UTC time. Sleep tracking with HR and blood oxygen on.

I could re-connect watch by forgetting my bluetooth from both devices and pair them again. Then sync worked again but with last FW.

This was with IOS.

[A Former User]

@joaquin qitz4hqq7x@privaterelay.appleid.com

[wmichi]

I wanted to delete my post, but I have not enough privileges for this action? lol

[surfboomerang]

@joaquin said in [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore:

PLEASE SEND LOGS AND POST YOUR SA EMAIL HERE.

For privacy reasons… isn’t it better to send you a PM instead of posting email addresses?

[Joaquin]

No more logs needed, thanks everyone!

[dominick]

Same issue with me. I reported the bug via chat and the tech department is apparently working on it.

[wmichi]

So now the new FW update reappeared in SA (iOS). The update seems to be already downloaded to the device, and I should start the update on my watch. Unfortunately this is not possible. “Watch is up to date” is displayed on the watch. I restarted my phone (iPhone Mini 12) and the watch, but that didn’t help.

[Patrick Löffler]

@wmichi Exact same behavior for me.

[isazi]

@wmichi @Patrick-Löffler I can help you both in PM.

[Jugger]

@wmichi I have same problem. I could also need some help.

[dulko79]

@isazi hey I have the same situation. Fw notification in SA but watch does not see it.

[isazi]

@Jugger @dulko79 send me a PM and I will try to help

[isazi]

BTW if the app says that the update is loaded, could also be that it will be installed automatically tonight around 4.

[A Former User]

@Joaquin Could we get any information, what was the problem with S9P tonight? (rollback, phone disconnection) Doesn’t have anything to do with faulty watch, etc. and will be corrected with new SW Update? Thanks.

[Bulkan]

It is solved.

No worries. It was about how handled the deliver of the update. More or less is all I can say.

Watches are fine.

[RyanYen]

@jugger said in [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore:

I got the same problem during night

I got the same problem during night.

[RyanYen]

I got the same problem during night, is there any solution? S9P users with IOS.

[isazi]

@ryanyen almost for sure tomorrow morning you will find that the watch installed the new update on its own.

[isazi]

For everyone with the issue, check that the app says that the firmware is sent to the watch, charge the watch to 100% before going to bed, and tomorrow morning your watch will be updated.