[Issue] FW rolled back to 2.18.18 and won't find the new FW anymore

RyanYen

@jugger said in [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore:

I got the same problem during night

I got the same problem during night.

RyanYen

I got the same problem during night, is there any solution? S9P users with IOS.

isazi

@ryanyen almost for sure tomorrow morning you will find that the watch installed the new update on its own.

isazi

For everyone with the issue, check that the app says that the firmware is sent to the watch, charge the watch to 100% before going to bed, and tomorrow morning your watch will be updated.

RyanYen

@isazi Many thanks.

surfboomerang

@isazi said in [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore:

charge the watch to 100% before going to bed, and tomorrow morning your watch will be updated.

It’s like magic

HankWang

@surfboomerang said in [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore:

@isazi said in [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore:

charge the watch to 100% before going to bed, and tomorrow morning your watch will be updated.

It’s like magic

Yeah, sounds like magic hahaha

HankWang

@isazi urrrr… It’s noon now and nothing happened…

RyanYen

@hankwang same here.

Hexa62

same her in Germany. SA (in IOS) show its availability, watch shows it‘s up to date and still on 2.18.18.

A Former User

Exactly the same here, updated successfully to 2.19.42. on iOS, two days ago, the same night watch rolled back to 2.18.18 and completely lost connection to Suunto App.
Reconnection worked, but App keeps saying 2.19.42 has been downloaded and transferred to watch, watch keeps saying software is up to date, but is still on 2.18.18

Factory reset watch, Suunto App reinstall, Suunto App new install on another device, complete disconnect and reconnect all did not work

there is definitely a discrepancy between what the user interface of S9peak tells us (Software is uptodate) and what S9P tells the App (Software update available).

How is this going to be solved?

dominick

@isazi Hi, this didnt happen for me. no update during the night and followed all instructions you mentioned

dominick

@bulkan how is it solved, i am still unable to update?

s_roman

@hankwang same here too.

TonyG

I manually installed mine successfully yesterday (IOS).
Production Version of App (not beta)
App downloaded update >
Checked watch settings > General > Software Update >
Installed Update > 10 mins later > 2.19.42 installed

HankWang

@tonyg Yes. I’ve successfully upgraded to 2.19.42 as well. It just… rolls back to 2.18.18 after that.
That’s the issue.

TonyG

@hankwang Mine hasn’t rolled back (fingers crossed as yet) will keep an eye on it though)

booxer

In Spain, exactly the same. Magic hasn’t come tonight. Any known solution?

HankWang

@booxer Nope. Still waiting on some moderators whom might have closer contact to Suunto to bring in the magic.

isazi

So what I heard is that Suunto knows about the users with this issue, less than 200 users all with iOS, and will bring a solution soon. I guess you’ll soon get a new firmware to update to.