[Issue] FW rolled back to 2.18.18 and won't find the new FW anymore
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Hi all, same problem here, S9P watch has rolled back by itself to 2.18.18 the day after the update to 2.18.42.
Waiting for a fix now
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@hexa62 they bedt can do a push notification in ios yes
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@mountainchris I have no idea, maybe the first ones to update? There should be nothing wrong with the watches, it was a glitch with the iOS app for what I know that affected less than 200 users in total.
I agree Suunto should have sent an official communication, but I believe they will solve everything when everyone is back at the office the coming week.
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@isazi does it only affect 9Peak users? Went well here over cable on the S5
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@chrisa yes, only S9P.
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Thanks for the downvotes, I love you all anyway
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I got good help from Suunto guys here helping me with this issue. Kudos to you!
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@richard-thygesen what help? Can you give details?
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Do you guys still have this issue ?
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@Dimitrios-Kanellopoulos
Yes, Its still exist.
iOS App shows that update is available : 2.19.42.
s9p have 2.18.18 (rolled back from 2.19.42 during Saturday night) and FW Update is gray out -
The same for me , appear the same message , seems that firmware is in the iphone but the watch can’t re-upgrade.
Thanks
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We are testing a solution, so just write me a PM and I’ll tell you how to install the firmware today.
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@dimitrios-kanellopoulos yes, still no fix. watch keeps thinking its up to date and app says it sent to watch
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same here
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Same here
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@isazi thanks a lot for the help, now it worked. Maybe SA on my iphone got a hickup and needed a gentle clap.
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@hexa62 how did you fix ?
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You should all receive a message in app very soon, with a fix for the issue.
And special thanks to all the users that accepted to be guinea pigs for the test today, you helped Suunto find a fix for everyone else.
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No shit storm. Speaks for the community
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@omunoz exactly the same