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[Issue] FW rolled back to 2.18.18 and won't find the new FW anymore

Scheduled Pinned Locked Moved Suunto 9 Peak
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  • C Offline
    ChrisA Platinum Member @isazi
    last edited by 30 Jan 2022, 17:33

    @isazi does it only affect 9Peak users? Went well here over cable on the S5

    I 1 Reply Last reply 30 Jan 2022, 17:53 Reply Quote 0
    • I Offline
      isazi Moderator @ChrisA
      last edited by 30 Jan 2022, 17:53

      @chrisa yes, only S9P.

      Watch: Suunto Vertical Ti

      Blog: isazi's home

      1 Reply Last reply Reply Quote 0
      • I Offline
        isazi Moderator
        last edited by 30 Jan 2022, 17:54

        Thanks for the downvotes, I love you all anyway 😘

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        1 Reply Last reply Reply Quote 2
        • R Offline
          Richard Thygesen
          last edited by 30 Jan 2022, 18:01

          I got good help from Suunto guys here helping me with this issue. Kudos to you!

          S9
          S9 Peak
          Race

          H 1 Reply Last reply 30 Jan 2022, 18:23 Reply Quote 1
          • H Offline
            Hexa62 @Richard Thygesen
            last edited by 30 Jan 2022, 18:23

            @richard-thygesen what help? Can you give details?

            1 Reply Last reply Reply Quote 0
            • D Offline
              Dimitrios Kanellopoulos Community Manager
              last edited by 31 Jan 2022, 08:42

              Do you guys still have this issue ?

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              D 1 Reply Last reply 31 Jan 2022, 10:11 Reply Quote 1
              • G Offline
                greku Bronze Member
                last edited by 31 Jan 2022, 08:59

                @Dimitrios-Kanellopoulos
                Yes, Its still exist.
                iOS App shows that update is available : 2.19.42.
                s9p have 2.18.18 (rolled back from 2.19.42 during Saturday night) and FW Update is gray out

                O 1 Reply Last reply 31 Jan 2022, 09:09 Reply Quote 0
                • O Offline
                  omunoz Silver Members @greku
                  last edited by 31 Jan 2022, 09:09

                  The same for me , appear the same message , seems that firmware is in the iphone but the watch can’t re-upgrade.

                  Thanks

                  Watch: SV Fw: 2.40.38

                  IPhone 13 (Sim) IOS 18.4.1
                  Android 15.0 with Android Studio
                  macOS Sequoia 15.4.1 M1 & M2
                  Apps IOS: 2.45.0 (19123)
                  Apps Android: 4.107.2 (40107002)

                  B 1 Reply Last reply 31 Jan 2022, 12:51 Reply Quote 0
                  • I Offline
                    isazi Moderator
                    last edited by 31 Jan 2022, 09:46

                    We are testing a solution, so just write me a PM and I’ll tell you how to install the firmware today.

                    Watch: Suunto Vertical Ti

                    Blog: isazi's home

                    1 Reply Last reply Reply Quote 3
                    • D Offline
                      dominick @Dimitrios Kanellopoulos
                      last edited by 31 Jan 2022, 10:11

                      @dimitrios-kanellopoulos yes, still no fix. watch keeps thinking its up to date and app says it sent to watch

                      1 Reply Last reply Reply Quote 0
                      • H Offline
                        Hexa62
                        last edited by 31 Jan 2022, 10:41

                        same here

                        1 Reply Last reply Reply Quote 0
                        • M Offline
                          MILO83
                          last edited by 31 Jan 2022, 10:52

                          Same here ☝

                          1 Reply Last reply Reply Quote 0
                          • H Offline
                            Hexa62
                            last edited by 31 Jan 2022, 11:19

                            @isazi thanks a lot for the help, now it worked. Maybe SA on my iphone got a hickup and needed a gentle clap.

                            T 1 Reply Last reply 31 Jan 2022, 12:23 Reply Quote 1
                            • T Offline
                              turatac @Hexa62
                              last edited by 31 Jan 2022, 12:23

                              @hexa62 how did you fix ?

                              T 1 Reply Last reply 31 Jan 2022, 13:00 Reply Quote 0
                              • I Offline
                                isazi Moderator
                                last edited by isazi 31 Jan 2022, 12:29

                                You should all receive a message in app very soon, with a fix for the issue.

                                And special thanks to all the users that accepted to be guinea pigs for the test today, you helped Suunto find a fix for everyone else.

                                Watch: Suunto Vertical Ti

                                Blog: isazi's home

                                ? 1 Reply Last reply 31 Jan 2022, 12:53 Reply Quote 5
                                • W Offline
                                  wmichi
                                  last edited by 31 Jan 2022, 12:51

                                  No shit storm. Speaks for the community 🙂

                                  1 Reply Last reply Reply Quote 0
                                  • B Offline
                                    booxer @omunoz
                                    last edited by 31 Jan 2022, 12:51

                                    @omunoz exactly the same

                                    1 Reply Last reply Reply Quote 0
                                    • ? Offline
                                      A Former User @isazi
                                      last edited by 31 Jan 2022, 12:53

                                      @isazi Many thanks, but could you post the instruction here or as PM? Now Message in the app so far…

                                      1 Reply Last reply Reply Quote 1
                                      • T Offline
                                        turatac @turatac
                                        last edited by 31 Jan 2022, 13:00

                                        @turatac said in [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore:

                                        @hexa62 how did you fix ?

                                        1 Reply Last reply Reply Quote 0
                                        • V Offline
                                          vpet_09
                                          last edited by 31 Jan 2022, 17:00

                                          At least I didn’t get any notifications in SA, so what are the steps to get latest fw installed?

                                          1 Reply Last reply Reply Quote 2
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