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[Issue] FW rolled back to 2.18.18 and won't find the new FW anymore

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  • I Offline
    isazi Moderator
    last edited by 31 Jan 2022, 09:46

    We are testing a solution, so just write me a PM and I’ll tell you how to install the firmware today.

    Watch: Suunto Vertical Ti

    Blog: isazi's home

    1 Reply Last reply Reply Quote 3
    • D Offline
      dominick @Dimitrios Kanellopoulos
      last edited by 31 Jan 2022, 10:11

      @dimitrios-kanellopoulos yes, still no fix. watch keeps thinking its up to date and app says it sent to watch

      1 Reply Last reply Reply Quote 0
      • H Offline
        Hexa62
        last edited by 31 Jan 2022, 10:41

        same here

        1 Reply Last reply Reply Quote 0
        • M Offline
          MILO83
          last edited by 31 Jan 2022, 10:52

          Same here ☝

          1 Reply Last reply Reply Quote 0
          • H Offline
            Hexa62
            last edited by 31 Jan 2022, 11:19

            @isazi thanks a lot for the help, now it worked. Maybe SA on my iphone got a hickup and needed a gentle clap.

            T 1 Reply Last reply 31 Jan 2022, 12:23 Reply Quote 1
            • T Offline
              turatac @Hexa62
              last edited by 31 Jan 2022, 12:23

              @hexa62 how did you fix ?

              T 1 Reply Last reply 31 Jan 2022, 13:00 Reply Quote 0
              • I Offline
                isazi Moderator
                last edited by isazi 31 Jan 2022, 12:29

                You should all receive a message in app very soon, with a fix for the issue.

                And special thanks to all the users that accepted to be guinea pigs for the test today, you helped Suunto find a fix for everyone else.

                Watch: Suunto Vertical Ti

                Blog: isazi's home

                ? 1 Reply Last reply 31 Jan 2022, 12:53 Reply Quote 5
                • W Offline
                  wmichi
                  last edited by 31 Jan 2022, 12:51

                  No shit storm. Speaks for the community 🙂

                  1 Reply Last reply Reply Quote 0
                  • B Offline
                    booxer @omunoz
                    last edited by 31 Jan 2022, 12:51

                    @omunoz exactly the same

                    1 Reply Last reply Reply Quote 0
                    • ? Offline
                      A Former User @isazi
                      last edited by 31 Jan 2022, 12:53

                      @isazi Many thanks, but could you post the instruction here or as PM? Now Message in the app so far…

                      1 Reply Last reply Reply Quote 1
                      • T Offline
                        turatac @turatac
                        last edited by 31 Jan 2022, 13:00

                        @turatac said in [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore:

                        @hexa62 how did you fix ?

                        1 Reply Last reply Reply Quote 0
                        • V Offline
                          vpet_09
                          last edited by 31 Jan 2022, 17:00

                          At least I didn’t get any notifications in SA, so what are the steps to get latest fw installed?

                          1 Reply Last reply Reply Quote 2
                          • N Offline
                            Nikita_Gx
                            last edited by 1 Feb 2022, 13:59

                            +1, how to update it?

                            I 1 Reply Last reply 1 Feb 2022, 14:02 Reply Quote 1
                            • I Offline
                              isazi Moderator @Nikita_Gx
                              last edited by 1 Feb 2022, 14:02

                              @nikita_gx a message coming your way. Support should have already contacted you in the app though.

                              Watch: Suunto Vertical Ti

                              Blog: isazi's home

                              S 1 Reply Last reply 1 Feb 2022, 14:20 Reply Quote 0
                              • S Offline
                                s_roman @isazi
                                last edited by 1 Feb 2022, 14:20

                                @isazi I got the sign for a new message at the “bell symbol” in the app. After clicking it there was no new massage. The situation is the same as before. Not able to update.

                                1 Reply Last reply Reply Quote 0
                                • M Offline
                                  Mff73
                                  last edited by 1 Feb 2022, 15:54

                                  Maybe this solution?
                                  https://www.facebook.com/groups/SuuntoAmbit/permalink/4811772292248129/?app=fbl

                                  Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                  Suunto Vertical all black
                                  Wife : S9PP
                                  SA: Always the latest beta :)
                                  Android 13, Galaxy S205G

                                  1 Reply Last reply Reply Quote 3
                                  • I Offline
                                    isazi Moderator
                                    last edited by 1 Feb 2022, 16:07

                                    Oh nice, we can make it public then 🙂

                                    com.sports-tracker.suunto://ota/ota-fw/Nagano-fw_2.19.42.1044-K-99dda952.sof

                                    If you open this on your phone, the same where you have SA installed, the download should start. Then you install it from watch as usual.

                                    Watch: Suunto Vertical Ti

                                    Blog: isazi's home

                                    M C K 3 Replies Last reply 1 Feb 2022, 17:19 Reply Quote 1
                                    • M Offline
                                      Mff73 @isazi
                                      last edited by 1 Feb 2022, 17:19

                                      @isazi
                                      I have no (more) S9P (for now 😉). But if I put this url in Chrome, nothing happen except google saying “no document found”. Is it really this way to go?

                                      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                      Suunto Vertical all black
                                      Wife : S9PP
                                      SA: Always the latest beta :)
                                      Android 13, Galaxy S205G

                                      I E 2 Replies Last reply 1 Feb 2022, 18:10 Reply Quote 0
                                      • C Offline
                                        Cyril BLEIN 0 @isazi
                                        last edited by Cyril BLEIN 0 2 Jan 2022, 18:30 1 Feb 2022, 18:06

                                        @isazi Nice, Thanks You for the issue. It works perfectly for me 🙏

                                        1 Reply Last reply Reply Quote 1
                                        • I Offline
                                          isazi Moderator @Mff73
                                          last edited by 1 Feb 2022, 18:10

                                          @mff73 yes it is. On mobile platforms (actually also on desktop, but let’s not go there) apps register the URLs they can handle with the system. So if you open this on a system where you have SA installed, the OS will ask SA to handle this URL.

                                          Watch: Suunto Vertical Ti

                                          Blog: isazi's home

                                          1 Reply Last reply Reply Quote 4
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