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    Download offline map problem

    Scheduled Pinned Locked Moved Suunto 7
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    • ? Offline
      A Former User @Guest
      last edited by A Former User

      @g-q mine stops at 45% downloading. Almost a week now cant get maps into watch.

      ? ? 2 Replies Last reply Reply Quote 0
      • ? Offline
        A Former User @Guest
        last edited by

        @r-s-0 yes, even on Reddit there are users who complain about it. I just hope Suunto doesn’t leave this watch at the mercy of our wrists.

        1 Reply Last reply Reply Quote 0
        • ? Offline
          A Former User @Guest
          last edited by

          @r-s-0 said in Download offline map problem:

          @g-q mine stops at 45% downloading. Almost a week now cant get maps into watch.

          I had the same problem few weeks back. I solved by shutting down S7 and mobile, turned on again and worked. You tried this?

          ? Piotr PientkaP 2 Replies Last reply Reply Quote 0
          • ? Offline
            A Former User @Guest
            last edited by

            @flypg will try! thanks. btw I can scroll from my city to another city on the S7 and see every street on the map while having the watch offline. Is this why downloads takes so long time? It’s supposed to be an area of no more than 30km I think. I have hundreds of kms

            1 Reply Last reply Reply Quote 0
            • isaziI Offline
              isazi Moderator
              last edited by

              Suunto is investigating the issue.

              Watch: Suunto Vertical Ti

              Blog: isazi's home

              ? 1 Reply Last reply Reply Quote 3
              • ? Offline
                A Former User @isazi
                last edited by

                @isazi good news, tx!

                1 Reply Last reply Reply Quote 1
                • T Offline
                  tonyg42
                  last edited by

                  Same problem for me. Watch is in charge and connected to Wi-Fi, and since week, maps download is interrupted without any reason.

                  1 Reply Last reply Reply Quote 0
                  • olymayO Offline
                    olymay Gold Members
                    last edited by

                    Maybe try a smaller map size to see if that makes a difference?

                    I have left mine on the default size and do not have any custom map areas and it downloads just fine.
                    Maybe larger map files are having issues?

                    Suunto 7 Graphite Copper
                    Suunto App Beta (Android - Pixel 6 Pro)

                    ? 1 Reply Last reply Reply Quote 0
                    • ? Offline
                      A Former User @olymay
                      last edited by A Former User

                      @olymay said in Download offline map problem:

                      Maybe try a smaller map size to see if that makes a difference?

                      alas nope

                      I have left mine on the default size and do not have any custom map areas and it downloads just fine.
                      Maybe larger map files are having issues?

                      probably but who knows

                      olymayO 1 Reply Last reply Reply Quote 0
                      • olymayO Offline
                        olymay Gold Members @Guest
                        last edited by

                        @g-q Gah, that’s a shame 😞

                        Maybe it’s region based?? (pure guesswork here!) Mine is downloading fine in the UK.

                        Otherwise, get on the blower to Suunto Support.

                        Suunto 7 Graphite Copper
                        Suunto App Beta (Android - Pixel 6 Pro)

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                        • EgikaE Offline
                          Egika Platinum Member
                          last edited by

                          Working well for me.
                          Local offline map plus the ones for routes are loaded instantly for me.

                          t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                          Race S All Black - TI Canary - Titanium Courtney

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                          • Piotr PientkaP Offline
                            Piotr Pientka Bronze Member
                            last edited by

                            For me its also not working. Different areas(also those which were working previosly), small and big one.

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                            • Piotr PientkaP Offline
                              Piotr Pientka Bronze Member @Guest
                              last edited by Piotr Pientka

                              @flypg said in Download offline map problem:

                              I had the same problem few weeks back. I solved by shutting down S7 and mobile, turned on again and worked. You tried this?

                              Sorry, Just now read your hint but it works. Thanks a lot!
                              On watch I “force close” all sunnto application. Reopen suunto and offline map was downloaded properly.
                              @G-Q did you try this already?

                              ? 1 Reply Last reply Reply Quote 0
                              • ? Offline
                                A Former User @Piotr Pientka
                                last edited by A Former User

                                @piotr-pientka Late last night I tried again and things went well without modifying/acting on anything. Sometimes this watch is quite puzzling… 🤷
                                (or Suunto in the meantime has changed something…)

                                1 Reply Last reply Reply Quote 1
                                • isaziI Offline
                                  isazi Moderator
                                  last edited by

                                  Things should be working again since yesterday afternoon, from what I understand. Please when things do not work as expected post in this forum so we can tell Suunto that various users are having the same problem. Especially with the S7 where some things are controlled by Suunto and some by Google can be difficult to find issues.

                                  Watch: Suunto Vertical Ti

                                  Blog: isazi's home

                                  ? macdavM 2 Replies Last reply Reply Quote 1
                                  • ? Offline
                                    A Former User @isazi
                                    last edited by

                                    @isazi said in Download offline map problem:

                                    Things should be working again since yesterday afternoon, from what I understand

                                    👍

                                    1 Reply Last reply Reply Quote 1
                                    • T Offline
                                      tonyg42
                                      last edited by

                                      It’s now OK for me too.

                                      1 Reply Last reply Reply Quote 1
                                      • macdavM Offline
                                        macdav Bronze Member @isazi
                                        last edited by

                                        @isazi it works, morning charged and maps downloaded completelly

                                        1 Reply Last reply Reply Quote 1
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