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Server/cloud down?

Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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  • B Offline
    Brad_Olwin Moderator @inkognito
    last edited by 13 Apr 2022, 19:15

    @inkognito mine went up this morning

    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

    I 1 Reply Last reply 13 Apr 2022, 19:20 Reply Quote 0
    • D Offline
      dombo Bronze Member @inkognito
      last edited by 13 Apr 2022, 19:18

      @inkognito the same here. My activity is synced to phone, but “Uploading activity” forever.

      update: just received notification from strava and my testing short (8 seconds) activity was uploaded… my one hour ride no 😞

      I 1 Reply Last reply 13 Apr 2022, 19:29 Reply Quote 1
      • I Offline
        inkognito Platinum Member @Brad_Olwin
        last edited by 13 Apr 2022, 19:20

        @brad_olwin It worked 6 hours ago for sure. But it doesn’t work now. I tried to sync multiple activities and nothing reaches the cloud. Also, when I open my user profile, it struggles to load my pictures and all. I’m using android, my girlfriend uses iOS. And she’s in the different state right now, so it indeed looks like a cloud issue 😄

        SV: fingers crossed :D
        S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
        Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
        Despite some pretty bad luck, I still love Suunto!

        1 Reply Last reply Reply Quote 0
        • I Offline
          inkognito Platinum Member @dombo
          last edited by 13 Apr 2022, 19:29

          @dombo Now my new testing activity (like fourth one) was synced. I also hope the real stuff will occasionally reach the cloud (and partner services) as well. If not, this would once again show the need of “force resync” function that I missed badly multiple times when similar things happened.

          SV: fingers crossed :D
          S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
          Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
          Despite some pretty bad luck, I still love Suunto!

          D 1 Reply Last reply 13 Apr 2022, 19:35 Reply Quote 0
          • D Offline
            dombo Bronze Member @inkognito
            last edited by dombo 13 Apr 2022, 19:35

            @inkognito it looks like overloaded cloud api. we will see. also past activities can not be loaded in suunto app (app displays only offline data stored in the phone). just for the evidence, I tried different wifi networks and also cellular internet, kill/relaunch suunto app and also restart phone. I’m on ios test flight.

            I 1 Reply Last reply 13 Apr 2022, 19:37 Reply Quote 0
            • I Offline
              inkognito Platinum Member @dombo
              last edited by 13 Apr 2022, 19:37

              @dombo Yep, now multiple people on Facebook are reporting the same. So it definitely isn’t an issue on our sides 🙂

              SV: fingers crossed :D
              S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
              Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
              Despite some pretty bad luck, I still love Suunto!

              1 Reply Last reply Reply Quote 0
              • I Online
                isazi Moderator
                last edited by 13 Apr 2022, 20:00

                Some cloud hiccup. My activities are fine, but it takes time.

                Watch: Suunto Vertical Ti

                Blog: isazi's home

                1 Reply Last reply Reply Quote 2
                • I Offline
                  inkognito Platinum Member
                  last edited by inkognito 13 Apr 2022, 22:02

                  After I opened the app now, the activity I did 5 hours ago finally got synced to the cloud and was pushed further to Strava and such 🙂

                  SV: fingers crossed :D
                  S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
                  Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
                  Despite some pretty bad luck, I still love Suunto!

                  1 Reply Last reply Reply Quote 1
                  • I Online
                    isazi Moderator
                    last edited by 14 Apr 2022, 07:28

                    Everything should be fine now.

                    Watch: Suunto Vertical Ti

                    Blog: isazi's home

                    L 1 Reply Last reply 17 Apr 2022, 03:54 Reply Quote 1
                    • L Offline
                      lexterm77 Bronze Member @isazi
                      last edited by 17 Apr 2022, 03:54

                      @isazi

                      I have 10 pending uploads

                      ADE5A3EE-1A2F-4DF0-9007-E2D8040A34F0.jpeg

                      I let it sit for few hours, just drained battery on my iphone. When will it work? I am in Berlin but I tried all continents with VPN.

                      I 1 Reply Last reply 17 Apr 2022, 08:05 Reply Quote 0
                      • I Online
                        isazi Moderator @lexterm77
                        last edited by 17 Apr 2022, 08:05

                        @lexterm77 is this from today or when this happened last week?

                        Watch: Suunto Vertical Ti

                        Blog: isazi's home

                        L 1 Reply Last reply 17 Apr 2022, 08:18 Reply Quote 0
                        • L Offline
                          lexterm77 Bronze Member @isazi
                          last edited by 17 Apr 2022, 08:18

                          @isazi

                          Since 4 days ago it just stopped uploading. Syncing routes work across SA devices iPhone, Mac, iPad, but not activities.

                          I 1 Reply Last reply 17 Apr 2022, 08:24 Reply Quote 0
                          • I Online
                            isazi Moderator @lexterm77
                            last edited by 17 Apr 2022, 08:24

                            @lexterm77 don’t know, not cloud related I think. Uninstall and reinstall usually works.

                            Watch: Suunto Vertical Ti

                            Blog: isazi's home

                            L 1 Reply Last reply 17 Apr 2022, 08:49 Reply Quote 0
                            • L Offline
                              lexterm77 Bronze Member @isazi
                              last edited by lexterm77 17 Apr 2022, 08:49

                              @isazi

                              Reinstall, now I lost those 10 activities.

                              Edit, its getting them back from the watch and uploading now works.

                              Thanks!

                              A 1 Reply Last reply 18 Apr 2022, 18:03 Reply Quote 0
                              • A Offline
                                aslack
                                last edited by 18 Apr 2022, 17:34

                                the past couple of days just getting an infinite spinner on upload … whats the lossless way of fixing this?

                                IMG_9149.jpg

                                Suunto 9 Baro | iOS

                                1 Reply Last reply Reply Quote 0
                                • A Offline
                                  aslack @lexterm77
                                  last edited by 18 Apr 2022, 18:03

                                  reinstalled app, lost my activities. What a POS. Having had Garmin before and now onto Suunto and I can say that Suunto is losing that battle. Im giving this another month or two and then if things keep crapping out like this then its time to move on.

                                  Suunto 9 Baro | iOS

                                  B 1 Reply Last reply 18 Apr 2022, 18:12 Reply Quote 0
                                  • B Offline
                                    Brad_Olwin Moderator @aslack
                                    last edited by 18 Apr 2022, 18:12

                                    @aslack said in Server/cloud down?:

                                    reinstalled app, lost my activities. What a POS. Having had Garmin before and now onto Suunto and I can say that Suunto is losing that battle. Im giving this another month or two and then if things keep crapping out like this then its time to move on.

                                    This should not be an issue. I have not had problems uploading. You should not lose activities. If they fully synced to the app they will upload. If activities did not sync from the watch they will sync to the app. If the icons are greyed out in the watch they will sync to the app. If colored they have synced to the app.

                                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                    A 1 Reply Last reply 18 Apr 2022, 18:19 Reply Quote 0
                                    • A Offline
                                      aslack @Brad_Olwin
                                      last edited by 18 Apr 2022, 18:19

                                      @brad_olwin On my watch I see the missing activities in the logbook, whereas on the app they are not there. Todays run sync’d but there is a block of history synchronous to when I was not able to upload that has no activities on the App. So how do I hydrate App with these missing activities?

                                      Suunto 9 Baro | iOS

                                      S B 2 Replies Last reply 18 Apr 2022, 18:57 Reply Quote 0
                                      • S Offline
                                        sartoric Moderator @aslack
                                        last edited by sartoric 18 Apr 2022, 18:57

                                        @aslack
                                        You can uninstall/install the app, and it will sync everything again.

                                        SVTS - 2.40.38
                                        SSSWHR BARO Amber - 2.8.32
                                        Samsung A5 2016 - Android 7.0
                                        Samsung A33 2022 - Android 14 - One UI 6.1
                                        Suunto App Android 5.2.5 beta
                                        Suunto App IOs 2.45.0 (19123) beta on MBP M1

                                        A 1 Reply Last reply 18 Apr 2022, 19:54 Reply Quote 0
                                        • A Offline
                                          aslack @sartoric
                                          last edited by 18 Apr 2022, 19:54

                                          @sartoric I have already done that (see above), lol … thats what got me to this point.

                                          Suunto 9 Baro | iOS

                                          S 1 Reply Last reply 18 Apr 2022, 21:08 Reply Quote 0
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