Suuntolink no longer working

[Mariner9]

@andrasveres that path only contains 4.1.4

[pavel.samokha]

@mariner9 Thanks. Could you attach watch to your computer then on the screen you see press “hamburger menu” button in the right upper corner -> Diagnostics -> Send logs to Suunto and share the log ID number with me?

Also what made you think that app works only with 32-bit?

[A Former User]

@mariner9 sorry to hear that, maybe because of reinstall. Maybe you can dig into log files in %appdata%\Suuntolink (appdata and not localappdata) and figure out something.

[Mariner9]

@pavel-samokha said in Suuntolink no longer working:

Could you attach watch to your computer then on the screen you see press “hamburger menu” button in the right upper corner -> Diagnostics -> Send logs to Suunto and share the log ID number with me?

No - because as I mentioned, when I click on the Menu icon, nothing happens. (“Click on X - no response. Click on menu - no response.”). Does not matter if watch is not connected when I open the app and then connect it, or whether I connect the watch then open the app.

“what made you think that app works only with 32-bit?” - the fact that task manager shows it as being a 32-bit app and there are well-known issues with using apps built for a 32-bit machine on a 64-bit machine.

[Raimo Järvi]

@mariner9 If you can send me a private message with your log files (%appdata%\Suuntolink*.log), I can take a look. Do you know which version of SuuntoLink you had installed before you updated it to 4.1.4? SuuntoLink is 32-bit, but there are no known issues running it in 64-bit Windows.

[Mariner9]

@raimo-järvi said in Suuntolink no longer working:

@mariner9 If you can send me a private message with your log files (%appdata%\Suuntolink*.log), I can take a look. Do you know which version of SuuntoLink you had installed before you updated it to 4.1.4? SuuntoLink is 32-bit, but there are no known issues running it in 64-bit Windows.

Hi Raimo - how do I send you a private message?

[A Former User]

@mariner9 said in Suuntolink no longer working:

how do I send you a private message?

Click on the desired username and on his/her profile page that will appear, on the right you will find a button with three dots, under that menu you select “Start new char with…”.

[Mariner9]

@andrasveres

[Mariner9]

@mariner9 said in Suuntolink no longer working:

@raimo-järvi said in Suuntolink no longer working:

@mariner9 If you can send me a private message with your log files (%appdata%\Suuntolink*.log), I can take a look. Do you know which version of SuuntoLink you had installed before you updated it to 4.1.4? SuuntoLink is 32-bit, but there are no known issues running it in 64-bit Windows.

Hi Raimo - how do I send you a private message?

Thanks - unfortunately you can’t attach any files to a chat. I did however manage to email the files.

[Raimo Järvi]

We have released SuuntoLink 4.1.6 that should help with this issue

[sebchastang]

Suuntolink 4.1.6 does not recognize my Traverse watch
Version 4.1.4 fortunately still works.
Does anybody have the same issue ?

I also noticed synchronization fails sometimes since version 4.x…

I never had any sync issue with version 3.x

[A Former User]

@sebchastang no connection or sync issue here with my Ambit3.

synchronization fails sometimes

Could that happen because of your cable is getting broken?!

[sebchastang]

@andrasveres I don’t think so because it works when I force re-sync without changing cable or watch position.
I have the feeling it fails depending on what is synced (activities and/or routes/POI, GPS optimization)

[A Former User]

@sebchastang I see. Maybe then you should contact support and send the logs, right after sync fails.

[sebchastang]

@andrasveres Yes! I will try to send logs next time it occurs.