S9 peak stuck on "the device is being restored to a safe state"
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Yesterday during the day my S9 peak was still working fine, I recorded one exercise.
In the evening I suddenly noticed it was infinitely showing a screen: “your device is being restored to a safe state”. Sometimes it switches to a screen about an update or something about preparing for adventure. My battery was still at 50% plus when this happened
My battery eventually died out. This morning I started charging and I’m seeing the same screen.
As far as I know I was already on the latest update (with training guides).
Is there anything I can do? Some kind of reset?
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@wesley-huyghe let it stay on the charger for a while, but that message is worrying (the S9P is capable of restoring a previous or good firmware when there is something wrong, but should not end up in that loop). Maybe contact support, there could be something wrong with your watch.
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@isazi it’s indeed worrying. Especially because this comes totally out of the blue, I didn’t initiate any update myself.
The only thing I got from support was that I should try restarting it by pressing upper right button for 12 seconds. But it’s always going to the same state & infinite loop.
It’s also quite hard to get an actual person from support…
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@wesley-huyghe I have had this happen during testing. The watch should revert back to a prior firmware if the current one is corrupted. While waiting for support you could let it completely run out of battery. I would try to get someone on support. Agree with @isazi it should not be stuck.
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@brad_olwin thanks for your input. Last night, the battery completely drained. When charging it again, it was still giving the same message.
I’ve got a reply from support to fully charge the device. It’s been charging for 5 hours now and still showing the same message.
I think someone is now following up personally via the chat in the app (earlier I only seem to have bots).
I guess there’s no way to reinstall firmware or something via USB?
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@wesley-huyghe No way to install firmware with a wire. You do need to send your watch back. Have you tried calling them?
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I’m happy to report that my device got replaced
I hope Suunto can figure out what went wrong and avoid this kind of issue in the future!
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@wesley-huyghe It was likely a hardware failure of some sort. I do not think it is a frequent occurrence.
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For those who has this message. I had it too with my Vertical right away after my Unboxing… After couple of minutes (around 5/10min) while I am charging it I was able to connect and update my Vertical.
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Also have the same issue with a Suunto 9 Peak, I guess i’m contacting support then to see what they can do…
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@Alex-Cohen my 9 Peak out of the blue is crashing and looping back through the safe stat reboot. The oddest thing is the my girlfriends 5, and 4 of my friends with either 9 baro or 9 peaks all had the same thing happen over a 24 period. All our watcheds are bricked.
Tried using the 2.23.34 hotfix fix for the 5 and it just keepw saying install failed when I drag it to Suunto Link, no idea what to do with the 9 peak…
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@PipDaPip the hotfix is only for Suunto 9 and Suunto 9 baro, not S5 or S9P
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Oh my, I hope that doesn’t happen to me and my S9PP…
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An update on my Suunto 9 Peak, after looping for a couple of days plugged in I left it unplugged to see what happens when the battery went flat and eventually it showed an error and booted into a factory reset state. So its now functional again - not sure if the unplugging actually really made a difference or not.
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@PipDaPip My S9P and my partner’s had exactly the same problem on the same day. We both woke up on May 27 to our watches looping through the “your device is being restored to a safe state” and"this is taking longer than expected. Thank you for being patient".
Eventually one of the watches got to the same error as in this thread: https://forum.suunto.com/topic/8103/s9p-error-1403/29
“Error
1403,1403,1403,1403
SW version
2.23.20”We were able to restore that watch. It seemed fine for a while, but then crashed during the first exercise. Resulted in the same 1403 error.
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thank you for this thread.
It turns out the question can only be solved through the service center? provided that the device is under warranty? -
Hey I had the same problem in the morning, I read this article and opened the Suunto app. It had thrown my watch off the connection. I reconnected it and manually started the workout from the app.I looked at my watch and there was an error message I pressed the bottom button and the normal watch face came up.
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@Erik-F If you encounter additional issues I would perform a hard reset/restore of the watch. If after that you have problems contact support.
