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    S9 peak stuck on "the device is being restored to a safe state"

    Scheduled Pinned Locked Moved Suunto 9 Peak
    25 Posts 14 Posters 7.6k Views 14 Watching
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    • Rust AbR Offline
      Rust Ab @bshanks
      last edited by

      thank you for this thread.
      It turns out the question can only be solved through the service center? provided that the device is under warranty?

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      • Erik FE Offline
        Erik F
        last edited by

        Hey I had the same problem in the morning, I read this article and opened the Suunto app. It had thrown my watch off the connection. I reconnected it and manually started the workout from the app.I looked at my watch and there was an error message I pressed the bottom button and the normal watch face came up.

        Brad_OlwinB 1 Reply Last reply Reply Quote 0
        • Brad_OlwinB Offline
          Brad_Olwin Moderator @Erik F
          last edited by

          @Erik-F If you encounter additional issues I would perform a hard reset/restore of the watch. If after that you have problems contact support.

          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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          • Danny LabranaD Offline
            Danny Labrana
            last edited by

            Hi. Sorry for the re-opening this topic. I’m experiencing exactly the same issue. I contacted the support, and the only thing they offered was “can you do a soft reset and tell me what it does?”.

            Now thay want me to send it to repair and the watch os no longer covered by the warranty (for 4 weeks only 😠 ). I asked the support to provide me with a price estiamte for the repair, given it’s a known/common issue), but they keep on telling me “I’m sorry, I don’t know only the repait team can tell”.

            Not serious…

            If any of you has sent a watch to service because of this issue, how much did you pay?

            Thanks

            PS: incredible to see I have to pay to reapair my watch that died because of a corrupt update 👿

            Ambit 3 Sport
            S9 all black
            S9PP all black

            A Mff73M 2 Replies Last reply Reply Quote 0
            • A Offline
              addib @Danny Labrana
              last edited by

              @Danny-Labrana I can confirm that the same issue occured on my Race today, which suggests an issue with teh Q3 FW.

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              • Mff73M Offline
                Mff73 @Danny Labrana
                last edited by

                @Danny-Labrana
                This issue is not so known/common issue. It is more a generic message that watch has tried to repair itself but finally is not managing to do it.
                It could be well a real hardware problem, maybe (or not) emphasised or revealed by this software update.
                Thus the answer of support, if HW issue, only tech team could check, and if warranty is over, it is just the common unfortunate situatio’/timing.
                But, hey, just speculation.
                Is your watch completely blocked or can you access it in the app sometimes?

                Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                Suunto Vertical all black
                Wife : S9PP
                SA: Always the latest beta :)
                Android 13, Galaxy S205G

                A Danny LabranaD 2 Replies Last reply Reply Quote 0
                • A Offline
                  addib @Mff73
                  last edited by

                  @Mff73 it will boot briefly about every hour display error code 1403. But then crash again after about 10 seconds and go back the the repair screen. So nothing really that I can do while it’s up.

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                  • Danny LabranaD Offline
                    Danny Labrana @Mff73
                    last edited by

                    @Mff73 Thanks for the update. Regarding the watch: completely unusable.

                    Ambit 3 Sport
                    S9 all black
                    S9PP all black

                    M 1 Reply Last reply Reply Quote 0
                    • M Offline
                      MKPotts Bronze Member @Danny Labrana
                      last edited by

                      @Danny-Labrana
                      Which watch do you have? You’ve posted against a 9 Peak topic and mentioned the problem happened after a software update - but the 9 Peak hasn’t been updated for at least 2 years.
                      If the 9 Peak Pro, I don’t think the Q3 update is available yet (at least it isn’t for mine), was it the June update that caused the problem?

                      Danny LabranaD 1 Reply Last reply Reply Quote 3
                      • Danny LabranaD Offline
                        Danny Labrana @MKPotts
                        last edited by Danny Labrana

                        @MKPotts, it’s a 9 Peak Pro. Not sure it’s the update that caused the issue, TBH. Just trying to figure out what caused it. I’ve sent it to Suunto for repair. I’ll post their feedback here.

                        Ambit 3 Sport
                        S9 all black
                        S9PP all black

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