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Help With Unexpected Unpairing

Scheduled Pinned Locked Moved Suunto 5 Peak
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  • T Offline
    TrailEyes Gold Members @freeheeler
    last edited by 3 Jul 2022, 10:56

    @freeheeler it’s the next morning and the watch is still stuck on that screen. 😞 I’ve messaged support, so we’ll see what they say.

    Suunto Vertical / 9 Peak Pro (gifted away) / 9 Baro / 5 Peak (lost on adventure) / Vector
    -----------‐-----------
    Trail Runner / Hiker / Kickboxer
    Instagram: @rytipps

    L 1 Reply Last reply 6 Jul 2022, 23:01 Reply Quote 0
    • L Offline
      lexterm77 Bronze Member @TrailEyes
      last edited by 6 Jul 2022, 23:01

      @traileyes

      I have similar problem on S5P.
      I have to pair my Suunto HR belt each time I want to record activity. If I don’t, it uses wrist hr.

      Pairing with SA seems fine.

      B 1 Reply Last reply 7 Jul 2022, 01:13 Reply Quote 0
      • B Offline
        Brad_Olwin Moderator @lexterm77
        last edited by 7 Jul 2022, 01:13

        @lexterm77 said in Help With Unexpected Unpairing:

        @traileyes

        I have similar problem on S5P.
        I have to pair my Suunto HR belt each time I want to record activity. If I don’t, it uses wrist hr.

        Pairing with SA seems fine.

        This should not be happening and did not happen to me when I tested this watch. I would soft reset the watch and check the battery in the belt. If it continues we can try to report as bug and get your logs.

        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

        L 1 Reply Last reply 9 Jul 2022, 00:31 Reply Quote 2
        • L Offline
          lexterm77 Bronze Member @Brad_Olwin
          last edited by 9 Jul 2022, 00:31

          @brad_olwin said in Help With Unexpected Unpairing:

          @lexterm77 said in Help With Unexpected Unpairing:

          @traileyes

          I have similar problem on S5P.
          I have to pair my Suunto HR belt each time I want to record activity. If I don’t, it uses wrist hr.

          Pairing with SA seems fine.

          This should not be happening and did not happen to me when I tested this watch. I would soft reset the watch and check the battery in the belt. If it continues we can try to report as bug and get your logs.

          Coin battery was the issue. My “fresh” batteries were🪫

          B 1 Reply Last reply 9 Jul 2022, 19:43 Reply Quote 3
          • B Offline
            Brad_Olwin Moderator @lexterm77
            last edited by 9 Jul 2022, 19:43

            @lexterm77 I have had that happen to me and took me forever to figure it out!

            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

            1 Reply Last reply Reply Quote 0
            • T Offline
              TrailEyes Gold Members
              last edited by 4 Aug 2022, 16:59

              I want to revisit this post, since I know that some folks have had complaints about Suunto’s customer service.

              I ended up talking with someone in Support via chat, and after a couple of tactics that he recommended to try to fix my 5 Peak pairing issue, I sent it in for repairs (I’m in the U.S.). Suunto paid the shipping, and I got an email saying it would likely be completed in 7 business days. After about 10 business days, I contacted Support again for an update, and they said that their Support website page actually says 15 business days and that the email template needed to be updated. OK, no biggie.

              On the 16th business day, I got an email from Suunto saying that everything was complete and that they were sending me a brand new 5 Peak to replace the one I sent in. They did this despite the fact that I bought the 5 Peak in a private party purchase, so I didn’t have a receipt or proof of purchase and, thus, technically no proof of warranty.

              I’m looking forward to receiving the new device, which is in the mail right now! 🤗

              I’m super happy with how everything played out, and contacting Support via chat was easy and they were friendly and informative the entire time! Luckily, my 9 Baro is my go-to watch and I got the 5P as a backup, so I haven’t been without a wearable this whole time. That definitely did wonders to soften the blow of being without the 5P for a few weeks.

              Kudos to Suunto! 💯 Appreciate everything they did here!

              Suunto Vertical / 9 Peak Pro (gifted away) / 9 Baro / 5 Peak (lost on adventure) / Vector
              -----------‐-----------
              Trail Runner / Hiker / Kickboxer
              Instagram: @rytipps

              M 1 Reply Last reply 21 Jan 2024, 12:39 Reply Quote 9
              • M Offline
                muerte334422 @TrailEyes
                last edited by 21 Jan 2024, 12:39

                @TrailEyes Witam , mam ten sam problem, w sensie nie moze przeprowadzic aktualizacji po resecie, komunikat nie udało sie przeprowadzic aktualizacji" a po wpieciu ponownym , komunikat" nalezy dokonac aktualizacji w celu usunięcia błędu"…
                Jest sens walczyc czy tylko wysyłka na serwis?

                T 1 Reply Last reply 21 Jan 2024, 18:47 Reply Quote 0
                • T Offline
                  TrailEyes Gold Members @muerte334422
                  last edited by TrailEyes 21 Jan 2024, 18:47

                  @muerte334422 Though my mother is Polish (and I am currently wearing a shirt that reads “Polska”), I unfortuneatly do not speak the language. Based on Google Translate I’ll try to answer your question.

                  When I had the problem with the watch, I tried several different things to fix it, but nothing worked. Since even the service center couldn’t fix it either and had to send a new watch, I have to believe that it was a very complicated error. You’re best move is probably to simply reach out to customer service and sent it in. In the U.S., the process was easy, but I know it’s different for different regions.

                  Suunto Vertical / 9 Peak Pro (gifted away) / 9 Baro / 5 Peak (lost on adventure) / Vector
                  -----------‐-----------
                  Trail Runner / Hiker / Kickboxer
                  Instagram: @rytipps

                  M 1 Reply Last reply 22 Jan 2024, 18:40 Reply Quote 0
                  • M Offline
                    muerte334422 @TrailEyes
                    last edited by 22 Jan 2024, 18:40

                    @TrailEyes I don’t know how but it started to work, however there is a small but… The backlight does not work. Everything else works, connects to the phone, etc but the backlight doesn’t work, I also don’t know how to check if it’s still under warranty, if I want to register it

                    T 1 Reply Last reply 23 Jan 2024, 10:58 Reply Quote 0
                    • T Offline
                      TrailEyes Gold Members @muerte334422
                      last edited by 23 Jan 2024, 10:58

                      @muerte334422 Glad it at least mostly started working again! Warranty time is usually 2 years.

                      Suunto Vertical / 9 Peak Pro (gifted away) / 9 Baro / 5 Peak (lost on adventure) / Vector
                      -----------‐-----------
                      Trail Runner / Hiker / Kickboxer
                      Instagram: @rytipps

                      1 Reply Last reply Reply Quote 0
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