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Time of activity is reduced from actual

Scheduled Pinned Locked Moved Suunto 9 Peak
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  • A Offline
    andreas78
    last edited by 27 Aug 2022, 12:58

    I have been wondering for a while how my official time on races could be so different (multiple seconds higher) than what I have on my Peak 9. But I have now seen that the time when I paus an activity (my actual time), is not the same as my saved time. Once I have stopped the activity and it is saved on the watch (before any syncing). The time is reduced. Today it went from 22:30 to 22:22, the official time of the race was 22:30 which means that I had started and stopped the watch correctly, but the watch to some trimming that I am not interested in.

    T 1 Reply Last reply 27 Aug 2022, 15:08 Reply Quote 1
    • T Offline
      taziden Gold Members @andreas78
      last edited by 27 Aug 2022, 15:08

      @andreas78 Hi, I think this is the same issue I already reported here : https://forum.suunto.com/topic/7662/2-4-seconds-missing-from-running-workouts
      Are you using Android or iOS?

      S9PP

      A 1 Reply Last reply 29 Aug 2022, 06:41 Reply Quote 1
      • I Offline
        isazi Moderator
        last edited by isazi 28 Aug 2022, 09:01

        There are cases of recorded time on watch and on app not matching. This will be fixed with next firmware update.

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        A 1 Reply Last reply 29 Aug 2022, 06:43 Reply Quote 5
        • I isazi moved this topic from Suunto app - Questions & Feedback on 28 Aug 2022, 09:02
        • A Offline
          andreas78 @taziden
          last edited by 29 Aug 2022, 06:41

          @taziden This seems to be the same issue, I did look around for a thread before posting but it is difficult to search for this issue. I am running iOS, but the cut happens in the watch, before sync. I am looking forward to a firmware update to see if this is resolved.

          1 Reply Last reply Reply Quote 0
          • A Offline
            andreas78 @isazi
            last edited by 29 Aug 2022, 06:43

            @isazi Excellent news, do you have an ETA on the release?

            I 1 Reply Last reply 29 Aug 2022, 08:08 Reply Quote 0
            • I Offline
              isazi Moderator @andreas78
              last edited by 29 Aug 2022, 08:08

              @andreas78 can’t say.

              Watch: Suunto Vertical Ti

              Blog: isazi's home

              T 1 Reply Last reply 29 Aug 2022, 08:34 Reply Quote 0
              • T Offline
                thanasis Bronze Member @isazi
                last edited by 29 Aug 2022, 08:34

                @isazi @andreas78 the Customer support told me is coming quite soon ( i contacted them for an issue and they suggested I waited for the update before sending it over which they said is coming soon)

                so maybe in the next month or hopefully less

                D 1 Reply Last reply 29 Aug 2022, 10:54 Reply Quote 0
                • D Offline
                  Dimitrios Kanellopoulos Community Manager @thanasis
                  last edited by 29 Aug 2022, 10:54

                  @thanasis correct. This is fixed. Very easy to reproduce with the triathlon mode

                  Community Manager / Admin @Suunto
                  Creator of Quantified-Self.io
                  youtube.com/c/dimitrioskanellopoulos
                  https://instagram.com/dimitrioskanellopoulos
                  https://www.strava.com/athletes/7586105

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