S9P crashing randomly

jjpaz

@isazi NEWS! I have noticed this in the activity file:

TrainingPeaks:

Selección_691.png

Intervals:

Selección_692.png

Heart rate stops measuring seconds before the reboot. Perhaps it’s related or can help developers.

From the first 0 sample until the end: 16 seconds.

I have checked my other failed actitivity, same behavior: hertrate drops to 0 then watch reboots after 16 seconds.

isazi

@jjpaz I will report this, I think I have your email in PM already.

isazi

@jjpaz said in S9P crashing randomly:

The last time was around 4 weeks ago, perhaps is memory getting full in that period?

I don’t know, my watch is active from July 2021 and never crashed, but developers are investigating this issue.

sartoric

@jjpaz said in S9P crashing randomly:

NEWS! I have noticed this in the activity file:

Oh, you died …

jjpaz

@sartoric

New S+ feature!!! Autosave when died!!!

jjpaz

@isazi Yes, you have my email and username.
If developers need more info you can contact me, no problem.

Do you perform soft resets periodically?
Perhaps soft resets “clean” memory and avoid the issue.

freeheeler

@jjpaz
I don’t do that on a regular basis. only if I have the feeling the watch is having issues… which is very rare in my case.

jjpaz

Is very interesting start analycing .FIT files.

These are the last entries in the “after crash” .FIT file:

= TYPE=5 NAME=record NUMBER=20
--- timestamp=1043065778=2023-01-19T12:29:38Z
--- position_lat=481284491=40.3408000 deg
--- position_long=-45354435=-3.8015648 deg
--- distance=273400=2734.00 m
--- altitude=5907=681.4 m
--- cadence=86=86 rpm
--- speed=2920=10.512 km/h
--- temperature=17=17 deg.C
--- vertical_speed=0=0.000 km/h
==
= TYPE=5 NAME=record NUMBER=20
--- timestamp=1043065779=2023-01-19T12:29:39Z
--- position_lat=481284644=40.3408128 deg
--- position_long=-45353938=-3.8015232 deg
--- distance=273700=2737.00 m
--- altitude=5907=681.4 m
--- cadence=86=86 rpm
--- speed=2920=10.512 km/h
--- temperature=17=17 deg.C
--- vertical_speed=0=0.000 km/h
==
= TYPE=9 NAME=record NUMBER=20
--- timestamp=1043065780=2023-01-19T12:29:40Z
--- distance=274100=2741.00 m
--- altitude=5906=681.2 m
--- cadence=86=86 rpm
--- speed=2920=10.512 km/h
--- temperature=17=17 deg.C
--- vertical_speed=0=0.000 km/h
==
= TYPE=10 NAME=lap NUMBER=19
--- timestamp=1043065780=2023-01-19T12:29:40Z
--- start_time=1043065462=2023-01-19T12:24:22Z
--- total_elapsed_time=318307=318.307 s
--- event=9=lap
--- event_type=1=stop
--- lap_trigger=0=manual
--- total_timer_time=318307=318.307 s
==
= TYPE=0 NAME=event NUMBER=21
--- event=0=timer
--- timestamp=1043065780=2023-01-19T12:29:40Z
--- event_type=1=stop
--- timer_trigger=0=manual
==
= TYPE=0 NAME=session NUMBER=18
--- timestamp=1043065780=2023-01-19T12:29:40Z
--- start_time=1043064862=2023-01-19T12:14:22Z
--- event=8=session
--- event_type=1=stop
--- sport=1=running
--- first_lap_index=0=0
--- num_laps=2=2
--- min_heart_rate=95=95 bpm
--- avg_heart_rate=130=130 bpm
--- max_heart_rate=144=144 bpm
--- avg_speed=2980=10.728 km/h
--- max_speed=3180=11.448 km/h
--- total_timer_time=918400=918.400 s
--- total_elapsed_time=918401=918.401 s
--- total_distance=274100=2741.00 m
--- max_altitude=2850=70.0 m
--- min_altitude=2840=68.0 m
--- training_stress_score=102=10.2 tss
==
= TYPE=0 NAME=activity NUMBER=34
--- timestamp=1043065780=2023-01-19T12:29:40Z
--- num_sessions=1=1
--- type=0=manual
--- event=26=activity
--- event_type=1=stop
--- local_timestamp=1043069380=1043069380
==
# CRC: expected=0xE833, calculated=0xE833

We can see the last samples (without heartrate nor HRV, last 16 seconds) and at the end we can see a “STOP” event.
So it seems that the watch stopped itlself the activity and then reboots, is that correct?

= TYPE=0 NAME=session NUMBER=18
--- timestamp=1043065780=2023-01-19T12:29:40Z
--- start_time=1043064862=2023-01-19T12:14:22Z
**--- event=8=session
--- event_type=1=stop**
--- sport=1=running
--- first_lap_index=0=0
--- num_laps=2=2
--- min_heart_rate=95=95 bpm
--- avg_heart_rate=130=130 bpm
--- max_heart_rate=144=144 bpm
--- avg_speed=2980=10.728 km/h
--- max_speed=3180=11.448 km/h
--- total_timer_time=918400=918.400 s
--- total_elapsed_time=918401=918.401 s
--- total_distance=274100=2741.00 m
--- max_altitude=2850=70.0 m
--- min_altitude=2840=68.0 m
--- training_stress_score=102=10.2 tss

==
= TYPE=0 NAME=activity NUMBER=34
--- timestamp=1043065780=2023-01-19T12:29:40Z
**--- num_sessions=1=1
--- type=0=manual
--- event=26=activity
--- event_type=1=stop**
--- local_timestamp=1043069380=1043069380
==

DMytro

@jjpaz I think so (too lazy to check the code tho), but its a feature built into suunto watches, s.t. no matter what (i.e. battery dead/crash/etc) the activity is saved.

isazi

@jjpaz never a soft reset, but sometimes if I have to travel by airplane and carry many watches in my luggage I turn the watch off.

Ketoohs

Today during the night my watch crashed (it was the second crash in about a year (first one was about half a year ago) , and when I woke up it said it has recovered…
The problem was, that it did not wake me, as alarm was removed…

@isazi I sent logs at around 6:00 AM CET…

Dimitrios Kanellopoulos

@isazi can you PM me on teams the TP?

isazi

@Ketoohs send me a PM with your username on SA.

DF130

@DF130 Latest update, managed a hard reset and reconfiguration, but that did not help either. Now I am just using the stock running mode, so far no issues (and not with any other sports, where I admittedly only use stock modes). So somewhere between custom modes (or the specific customisation I had chosen, “target” screen maybe?), S+, and a bunch of sensors (Suunto heart rate belt and Stryd), the conditions for a crash seem to develop…

DF130

@DF130 Last update, using stock mode was not a solution either, watch has crashed again today (when running as usual). Not quite sure what to do, maybe waiting for the next firmware update and hoping for the best…

el2thek

@DF130 Did you see this: https://forum.suunto.com/post/115420

DF130

@el2thek No, not yet. Thanks for pointing out !

Panagiotis Kritikakos

First time happened to me as well today, during bike exexrcise after 30minutes with HR belt on. However, the activity up to that point was saved. Logs have been submitted.

Kramble

Same for me two days ago and I couldn’t synch the activity after the crash, the sync of the activity was endless. It was the first time.

zhang965

@Kramble said in S9P crashing randomly:

Same for me two days ago and I couldn’t synch the activity after the crash, the sync of the activity was endless. It was the first time.

Time for vertical!