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S9P crashing randomly

Scheduled Pinned Locked Moved Suunto 9 Peak
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  • K Offline
    Ketoohs Silver Members
    last edited by 20 Jan 2023, 05:40

    Today during the night my watch crashed (it was the second crash in about a year (first one was about half a year ago) , and when I woke up it said it has recovered…
    The problem was, that it did not wake me, as alarm was removed… 😠

    @isazi I sent logs at around 6:00 AM CET…

    Karoo3 (2024)
    Vertical allBlack (2023)
    9 Peak Black (2022)
    Spartan WHR Black (2017)
    Ambit 2 Black (2013)

    D I 2 Replies Last reply 20 Jan 2023, 06:44 Reply Quote 1
    • D Offline
      Dimitrios Kanellopoulos Community Manager @Ketoohs
      last edited by 20 Jan 2023, 06:44

      @isazi can you PM me on teams the TP?

      Community Manager / Admin @Suunto
      Creator of Quantified-Self.io
      youtube.com/c/dimitrioskanellopoulos
      https://instagram.com/dimitrioskanellopoulos
      https://www.strava.com/athletes/7586105

      1 Reply Last reply Reply Quote 1
      • I Offline
        isazi Moderator @Ketoohs
        last edited by 20 Jan 2023, 08:49

        @Ketoohs send me a PM with your username on SA.

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        1 Reply Last reply Reply Quote 0
        • D Offline
          DF130 Bronze Member @DF130
          last edited by 13 Feb 2023, 07:17

          @DF130 Latest update, managed a hard reset and reconfiguration, but that did not help either. Now I am just using the stock running mode, so far no issues (and not with any other sports, where I admittedly only use stock modes). So somewhere between custom modes (or the specific customisation I had chosen, “target” screen maybe?), S+, and a bunch of sensors (Suunto heart rate belt and Stryd), the conditions for a crash seem to develop…

          D 1 Reply Last reply 2 Mar 2023, 09:47 Reply Quote 1
          • D Offline
            DF130 Bronze Member @DF130
            last edited by 2 Mar 2023, 09:47

            @DF130 Last update, using stock mode was not a solution either, watch has crashed again today (when running as usual). Not quite sure what to do, maybe waiting for the next firmware update and hoping for the best…

            E 1 Reply Last reply 2 Mar 2023, 10:08 Reply Quote 0
            • E Offline
              el2thek Bronze Member @DF130
              last edited by 2 Mar 2023, 10:08

              @DF130 Did you see this: https://forum.suunto.com/post/115420

              D 1 Reply Last reply 2 Mar 2023, 17:44 Reply Quote 3
              • D Offline
                DF130 Bronze Member @el2thek
                last edited by 2 Mar 2023, 17:44

                @el2thek No, not yet. Thanks for pointing out 👍!

                1 Reply Last reply Reply Quote 0
                • P Offline
                  Panagiotis Kritikakos Gold Members
                  last edited by Panagiotis Kritikakos 13 May 2023, 12:24

                  First time happened to me as well today, during bike exexrcise after 30minutes with HR belt on. However, the activity up to that point was saved. Logs have been submitted.

                  Suunto Vertical | 9 Peak | Ambit 3 Peak | 3 | Gekko
                  Garmin eTrex 30x

                  1 Reply Last reply Reply Quote 0
                  • K Offline
                    Kramble
                    last edited by 13 May 2023, 13:53

                    Same for me two days ago and I couldn’t synch the activity after the crash, the sync of the activity was endless. It was the first time.

                    Ambit 3 peak saphir
                    Spartan Ultra (sold)
                    S7 graphite copper
                    S9 peak all black
                    Vertical titanium green forest
                    Wings

                    Z 1 Reply Last reply 13 May 2023, 14:46 Reply Quote 0
                    • Z Offline
                      zhang965 @Kramble
                      last edited by 13 May 2023, 14:46

                      @Kramble said in S9P crashing randomly:

                      Same for me two days ago and I couldn’t synch the activity after the crash, the sync of the activity was endless. It was the first time.

                      Time for vertical!

                      Winners Wear Winners

                      1 Reply Last reply Reply Quote -2
                      • I Offline
                        isazi Moderator
                        last edited by 13 May 2023, 18:07

                        A new firmware should come soon, May or June.

                        Watch: Suunto Vertical Ti

                        Blog: isazi's home

                        1 Reply Last reply Reply Quote 4
                        • C Offline
                          cs2nd
                          last edited by 15 May 2023, 13:35

                          I hope to update in near future also brings the S9PP interface to the S9P.

                          Suunto Race Ti
                          Suunto 9 Peak Ti

                          D 1 Reply Last reply 15 May 2023, 13:39 Reply Quote 0
                          • D Offline
                            DMytro @cs2nd
                            last edited by 15 May 2023, 13:39

                            @cs2nd this won’t happen unfortunately. Was mentioned upon s9pp release.

                            1 Reply Last reply Reply Quote 1
                            • D Offline
                              DF130 Bronze Member
                              last edited by 9 Jul 2023, 14:55

                              New firmware worked quite well for my S9P - until today. Forgot to activate navigation after starting my activity (stock trail running), probably too excited as it was a race, but I should not have tried to use a route after that. Watch froze on the route selection screen and crashed after that. Seems that recording stopped some time during the freeze, maybe the last mile/km S+ is to blame as everything works perfectly when I try now. On the upside, the S9P survived my rolling breakfall down the mountain without a scratch 😁

                              1 Reply Last reply Reply Quote 2
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