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Backlight not working

Scheduled Pinned Locked Moved Suunto 5 Peak
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  • P Offline
    Pedro Marques
    last edited by 30 Dec 2022, 09:15

    The backlight in my Sunnto 5 peak only works if i press on the screen constantly !! is there any other way to keep it on for a few seconds?

    Thanks
    Pedro

    1 Reply Last reply Reply Quote 0
    • Z Offline
      zhang965
      last edited by 30 Dec 2022, 10:02

      Hello Pedro,

      I think it’s difficult to understand whole picture, could you please share a small video to show us what do you mean by press on the screen constantly?

      if it’s something like 2 taps pers second, you’d better contact the suunto support.

      Winners Wear Winners

      P 2 Replies Last reply 30 Dec 2022, 11:17 Reply Quote 0
      • P Offline
        Pedro Marques @zhang965
        last edited by 30 Dec 2022, 11:17

        @zhang965

        If i press any button I don’t have backlight on, I only have backlight on if I press the screen…this is not normal!!

        the watch is new ;(

        thanks for the reply.

        B 1 Reply Last reply 30 Dec 2022, 15:19 Reply Quote 0
        • B Offline
          Brad_Olwin Moderator @Pedro Marques
          last edited by 30 Dec 2022, 15:19

          @Pedro-Marques You may have raise to wake on or other settings. I do not have the 5Peak with me but what are the backlight settings for the watch?

          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

          1 Reply Last reply Reply Quote 0
          • I Offline
            inkognito Platinum Member
            last edited by inkognito 30 Dec 2022, 17:09

            So, Suunto 5 Peak does not have a touchscreen, right? Yet the backlight is only on when you press on the screen? That sounds like some bad contact/connection… You should definitely contact support and have your watch changed/repaired…

            SV: fingers crossed :D
            S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
            Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
            Despite some pretty bad luck, I still love Suunto!

            P 1 Reply Last reply 31 Dec 2022, 10:37 Reply Quote 3
            • P Offline
              Pedro Marques @zhang965
              last edited by 31 Dec 2022, 10:34

              @zhang965

              https://drive.google.com/file/d/1MBeITGL-h5THF2suYwIyyZxCQs1dwVgS/view?usp=sharing1672482484925.jpg

              For backlight the options are on,
              if you use any button the light does not turn on, or if you move your hand wrist to the position to see the light it does not turn on.😕 😕

              Z B 2 Replies Last reply 31 Dec 2022, 11:07 Reply Quote 0
              • P Offline
                Pedro Marques @inkognito
                last edited by 31 Dec 2022, 10:37

                @inkognito said in Backlight not working:

                touchscreen

                No touchscreen , I’ve tried several options, thanks for the feedback.

                1 Reply Last reply Reply Quote 0
                • Z Offline
                  zhang965 @Pedro Marques
                  last edited by 31 Dec 2022, 11:07

                  @Pedro-Marques said in Backlight not working:

                  @zhang965

                  https://drive.google.com/file/d/1MBeITGL-h5THF2suYwIyyZxCQs1dwVgS/view?usp=sharing1672482484925.jpg

                  For backlight the options are on,
                  if you use any button the light does not turn on, or if you move your hand wrist to the position to see the light it does not turn on.😕 😕

                  Contact the Suunto support.

                  Winners Wear Winners

                  1 Reply Last reply Reply Quote 0
                  • B Offline
                    Brad_Olwin Moderator @Pedro Marques
                    last edited by Brad_Olwin 1 Jan 2023, 00:56 1 Jan 2023, 00:54

                    @Pedro-Marques Try turning Standby off. Standby is low level backlight always on. With Standby ona button press is required for the strong backlight I believe. And I would contact support.

                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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