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Suunto 9 Baro crashes / restarts at the beginning of a training

Scheduled Pinned Locked Moved Suunto 9
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  • T Online
    TyreseJ4
    last edited by TyreseJ4 8 Aug 2023, 23:09 8 Aug 2023, 22:52

    Any updates on what Suunto is doing about Suunto 9’s crashing all the time? Lol I tried selling mine but nobody wants it…And I don’t blame them. Anyways I find myself playing with my Suunto 9 and I’d say every 5th or 6th activity it crashes while loading apps, guides and sensors (hrm, STRYD, etc.). Like I said I only play around with it here and there and haven’t taken it for a run or ride in a long time because it’ll crash and it takes forever for the GPS to reconnect. Lol I tested it the other day and it took a solid 30 minutes to reconnect to GPS. Not that it matters, but I’m just curious if they’re still working on this or have they moved on? It also sucks because I really liked the update that added Suunto Guides. Mine didn’t have problems until the update that included marathon/half marathon race predictor.

    S 1 Reply Last reply 9 Aug 2023, 05:22 Reply Quote 0
    • S Offline
      StefanoMorgan Bronze Member @TyreseJ4
      last edited by 9 Aug 2023, 05:22

      @TyreseJ4 I would be happy if the just offer the last stable firmware without guides…🤔

      Suunto 9

      ? 1 Reply Last reply 9 Aug 2023, 21:04 Reply Quote 2
      • ? Offline
        A Former User @StefanoMorgan
        last edited by 9 Aug 2023, 21:04

        @StefanoMorgan said in Suunto 9 Baro crashes / restarts at the beginning of a training:

        @TyreseJ4 I would be happy if the just offer the last stable firmware without guides…🤔

        You can always roll back https://forum.suunto.com/topic/6836/firmware-collection?_=1691614806139

        T 1 Reply Last reply 9 Aug 2023, 22:32 Reply Quote 1
        • T Online
          TyreseJ4 @Guest
          last edited by 9 Aug 2023, 22:32

          @André-Faria Has anyone done this and confirmed that this is a solution?

          ? 1 Reply Last reply 8 Sept 2023, 09:17 Reply Quote 0
          • T Offline
            TiagoSPM
            last edited by 18 Aug 2023, 22:53

            Mine also restarted to crash like this… Mainly on walking exercises. And GPS sometimes is taking a long time to fix. Never had this GPS fix delay before.

            1 Reply Last reply Reply Quote 0
            • Z Offline
              zadow @zadow
              last edited by 22 Aug 2023, 09:02

              My watch restarted again, during todays run.
              I was using guide - imported structured workout from TrainingPeaks. Watch restarted 6 minutes after start.
              I synced watch with SA right after restart and sent logs immediatetaly. @isazi , would you be so kind and add my logs to the ticket, please? I believe that there is one already.
              My SA login - zadow@seznam.cz

              Thanks!

              Suunto S9 Baro Titanium, Ironman l.e.
              Suunto Smart Sensor
              Wahoo Tickr FIT
              Hammerhead Karoo 2

              Swim Ride Run Rest Repeat

              I 1 Reply Last reply 22 Aug 2023, 09:05 Reply Quote 1
              • I Offline
                isazi Moderator @zadow
                last edited by 22 Aug 2023, 09:05

                @zadow I will.

                Watch: Suunto Vertical Ti

                Blog: isazi's home

                1 Reply Last reply Reply Quote 1
                • J Offline
                  jussim Bronze Member
                  last edited by 31 Aug 2023, 06:50

                  I had a crash again on morning jog. I’ve sent a PM with details.

                  9PP since 09-2025.

                  Z J 2 Replies Last reply 4 Sept 2023, 17:28 Reply Quote 0
                  • Z Offline
                    zadow @jussim
                    last edited by 4 Sept 2023, 17:28

                    Hi all, another restart today. In cycling activity, after 57 minutes, watch restarted. Mounted on bike holder connected to Suunto HR belt and powermeter InPeak. No guides, no apps this time. Logs sent to Suunto via SA. @isazi could I kindly ask you to add the logs to the ticket? (Zadow@seznam.cz)
                    Hope it helps.

                    Suunto S9 Baro Titanium, Ironman l.e.
                    Suunto Smart Sensor
                    Wahoo Tickr FIT
                    Hammerhead Karoo 2

                    Swim Ride Run Rest Repeat

                    1 Reply Last reply Reply Quote 0
                    • J Offline
                      jussim Bronze Member @jussim
                      last edited by jussim 9 Aug 2023, 04:56 8 Sept 2023, 03:51

                      @jussim said in Suunto 9 Baro crashes / restarts at the beginning of a training:

                      I had a crash again on morning jog. I’ve sent a PM with details.

                      Oh geez, another morning jog and another crash some 200 meters into it. No apps activated. How great. I’ve sent logs.

                      9PP since 09-2025.

                      J 1 Reply Last reply 29 Sept 2023, 04:34 Reply Quote 0
                      • ? Offline
                        A Former User @TyreseJ4
                        last edited by 8 Sept 2023, 09:17

                        @TyreseJ4 said in Suunto 9 Baro crashes / restarts at the beginning of a training:

                        @André-Faria Has anyone done this and confirmed that this is a solution?

                        Not sure. If I had that watch and those problems I would hard reset it at least. And if doesn’t work roll back. But that is only my opinion and view on troubleshooting

                        1 Reply Last reply Reply Quote 0
                        • J Offline
                          jussim Bronze Member @jussim
                          last edited by 29 Sept 2023, 04:34

                          @jussim said in Suunto 9 Baro crashes / restarts at the beginning of a training:

                          Oh geez, another morning jog and another crash some 200 meters into it. No apps activated. How great. I’ve sent logs.

                          Three weeks to date and it happened again. Same kind of run, noticed it before 100 meters were run.

                          9PP since 09-2025.

                          Z 1 Reply Last reply 29 Sept 2023, 07:01 Reply Quote 0
                          • Z Offline
                            zhang965 @jussim
                            last edited by 29 Sept 2023, 07:01

                            @jussim said in Suunto 9 Baro crashes / restarts at the beginning of a training:

                            @jussim said in Suunto 9 Baro crashes / restarts at the beginning of a training:

                            Oh geez, another morning jog and another crash some 200 meters into it. No apps activated. How great. I’ve sent logs.

                            Three weeks to date and it happened again. Same kind of run, noticed it before 100 meters were run.

                            Random crash is Suunto’s cancer, there is no way to really cure it

                            Winners Wear Winners

                            J 1 Reply Last reply 29 Sept 2023, 14:25 Reply Quote 0
                            • J Offline
                              jussim Bronze Member @zhang965
                              last edited by 29 Sept 2023, 14:25

                              @zhang965 said in Suunto 9 Baro crashes / restarts at the beginning of a training:

                              Random crash is Suunto’s cancer, there is no way to really cure it

                              Don’t worry, I’ll keep reporting these until it gets fixed.

                              9PP since 09-2025.

                              J T 2 Replies Last reply 2 Oct 2023, 05:57 Reply Quote 1
                              • J Offline
                                jussim Bronze Member @jussim
                                last edited by 2 Oct 2023, 05:57

                                I wasn’t having a bad enough start of a day so Suunto decided to shit bed once again. Gah.

                                9PP since 09-2025.

                                I 1 Reply Last reply 4 Oct 2023, 08:29 Reply Quote 1
                                • T Online
                                  TyreseJ4 @jussim
                                  last edited by 2 Oct 2023, 07:47

                                  @jussim Lol than prepare to do a lot of reporting…

                                  1 Reply Last reply Reply Quote -1
                                  • I Offline
                                    isazi Moderator @jussim
                                    last edited by 4 Oct 2023, 08:29

                                    @jussim I am reporting them for you.

                                    Watch: Suunto Vertical Ti

                                    Blog: isazi's home

                                    Z 1 Reply Last reply 4 Oct 2023, 09:40 Reply Quote 2
                                    • Z Offline
                                      zadow @isazi
                                      last edited by zadow 10 Apr 2023, 09:40 4 Oct 2023, 09:40

                                      @isazi So, it still makes sense to report and send the logs? If so, root cause is still not known…?
                                      btw, thanks for handling it for us!

                                      Suunto S9 Baro Titanium, Ironman l.e.
                                      Suunto Smart Sensor
                                      Wahoo Tickr FIT
                                      Hammerhead Karoo 2

                                      Swim Ride Run Rest Repeat

                                      I 1 Reply Last reply 4 Oct 2023, 09:54 Reply Quote 0
                                      • I Offline
                                        isazi Moderator @zadow
                                        last edited by 4 Oct 2023, 09:54

                                        @zadow honestly, I do not know. If something very different happens it is good to report it, if it is the same as before probably not useful. I do not know how much of Suunto resources are spent in the development for older watches.

                                        Watch: Suunto Vertical Ti

                                        Blog: isazi's home

                                        Z 1 Reply Last reply 5 Oct 2023, 05:20 Reply Quote 1
                                        • Z Offline
                                          zadow @isazi
                                          last edited by 5 Oct 2023, 05:20

                                          @isazi understood and thank you. I stopped posting logs some time ago.
                                          Today I posted them again because I think it might help. I was lucky to sync my watch before activity, then during the activity watch restarted an I synced again. I do not know whether the second sync haven’t overwrote first one. But just for the case it might be useful, I posted it.
                                          My login is still the same. You’ll find it in the PM. 🙂

                                          Thanks!

                                          Suunto S9 Baro Titanium, Ironman l.e.
                                          Suunto Smart Sensor
                                          Wahoo Tickr FIT
                                          Hammerhead Karoo 2

                                          Swim Ride Run Rest Repeat

                                          1 Reply Last reply Reply Quote 1
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