Suunto 9 Baro crashes / restarts at the beginning of a training
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@chargerunner Exact same behavior has happened to me sporadically since sometime middle of december(since last fw update 2.23.20).
Activity starts but within first minute the screen goes black and watch reboots. Starting activity again takes a bit longer to lock gps but then works as expected.
For me it has happened intermittently about ~4 times out of ~50 activities. Activity types has been running(custom sport mode), biking(custom sport mode) and walking(default sport mode).
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@smedberg I suspect it’s a known issue caused by the last firmware update or by the Suunto apps. There are too many people experiencing the same thing for it to be anything else. Hopefully there will be a fix for it soon.
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Same thing happened to me twice in the last few weeks. Once during a race!
I knew we’d get some new unexpected ‘features’ with the new software; we always do!
It’s shocking that this sort of thing does not get caught by the V&V. Assuming any SW V&V actually does take place. I wonder how many months it’ll be before we get the fix for this one!
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Hi Suunto team!
I want to share my experience and report the issue even if it’s known.My S9B crashed in November after 30 minutes of activity.
This morning my S9B crashed again within seconds of starting. The GPS was locked before I pressed start.
I selected S+ Burner for this activity.After the crash, my watch was not able to lock the GPS for 20min…
I hope it’s help.
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@Wilson75 after the crash it may be because the agps data was deleted during the reboot. So I could imagine, it’s normal.
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@DMytro Perhaps, but 20mins to lock the GPS is strange. In my case, it might take up to 1 min to lock the GPS (after the crash) or the watch simply doesn’t restart at all
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Yes, whatever your watch has agps or not, it should not take 20mins, it’s definitely a bug.
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Without AGPS data my watches sincronice GPS in 1-2mins as maximum time.
20min seems very very strange. -
Had the same issue with locking the GPS after unexpected restart. It was not locked for more than 30 minutes. It happened 4 times since the update to 2.23.30 (at October 2022).
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I have the same issue. Suunto 9 crashes on starting an activity. Watch restarts and then takes ages to get a GPS and then crashes again on start of the activity. Obviously some software issue due to the amount of people experiencing this.
I’ve pretty much walked most of my running route by the time I can get my watch to record properly! Watch is almost not useable at the moment!
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@Geoffwilli This really is getting out of hand! I’d like to know what is being done about it. Are they even looking at this issue?
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@Geoffwilli Try hard resetting the watch by Suunto Link. My watch eventually ran into an error that Suunto Link required to hard reset my watch (you can see in one of my previous post). After the hard reset the issue calmed down a little bit, though still doesn’t go away. At least, the watch is temporarily reliable at the moment (3 crashes over 2 weeks though).
Before that final error, my watch was like yours, it was almost unuseable. Each time I started a training it crashed. The last time it even crashed three times consecutively and ran into the error…
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is it just my feeling or ist Suunto getting more and more instable? had in last months 2 crashes. Before for years nothing…
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@mountainChris Definitely not just your feeling. I have no idea how they manage to do this. Each update is a new “surprise”. It makes me wonder whether they even validate their releases!
Let’s hope the next update is not postponed for 6 months plus (like it was last time) and we get bug fixes.
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@Dave-Vella …And again this morning!
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@Dave-Vella I think this might be because suunto cares ‘too much’. I mean they try to keep our old watches up-to-date for as long as possible, providing more and more features. But since HW is quite old now, it is very strained.
This would explain why S9 crashes at least. I’m not sure about s9p/s9pp. -
@DMytro Ha! Tell that to Spartan owners.
There’s no point in new ‘features’ (mostly gimmicks if we’re brutally honest) if there are fundamental bugs like this, and the ‘fixes’ take half a year to materialise.
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As said in another topic, Suunto is aware of the issue, not sure about how widespread it is as I have never had a crash, but it has been escalated few weeks ago, and all your logs have been forwarded and brought to the attention of the developers.
I asked for more information that I can share, I will share them if and when I receive an answer.I’m sorry to hear about watches crashing, I would be pissed if it was my watch, but please make yourself heard without speculations about how and how not the software development process work inside Suunto.
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@DMytro Mine hasn’t crashed/restarted yet. Not with normal use or with structured intervals (I use structured intervals more or less every two weeks on average, so I’m not a heavy user).
I wonder if all this crashes are with some Suunto guides screen or custom sport, things that previously have given issues.As @isazi says Suunto is aware of the issue so I’m pretty sure they will take care of it.
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@cosme-costa I use suunto guides all the time and my watch didn’t crash either.
But I don’t use navigation and related metrics (ETA, ETE, …) and I don’t use S+.