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Suunto 9 Baro crashes / restarts at the beginning of a training

Scheduled Pinned Locked Moved Suunto 9
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  • ? Offline
    A Former User @isazi
    last edited by 9 Feb 2023, 12:47

    @isazi DCR is not happy with the gps accuracy of Apex2Pro for the price range:
    https://www.dcrainmaker.com/2022/11/coros-apex-2-vs-apex-2-pro-in-depth-review.html

    I 1 Reply Last reply 9 Feb 2023, 12:50 Reply Quote 0
    • I Offline
      isazi Moderator @Guest
      last edited by 9 Feb 2023, 12:50

      @skifun fine, I do not have anything against the Apex 2 Pro honestly, I just wanted to point out that the marketing department at Suunto is apparently not as good as the one at Coros, because the S9PP has a comparable battery life (in a smaller watch) but general perception is that Suunto’s battery life is not comparable. Weird.

      Watch: Suunto Vertical Ti

      Blog: isazi's home

      ? 1 Reply Last reply 9 Feb 2023, 13:42 Reply Quote 4
      • ? Offline
        A Former User @isazi
        last edited by A Former User 2 Sept 2023, 13:43 9 Feb 2023, 13:42

        @isazi Coros has been very aggressive for a long time now with repeating how great their battery life is. And maybe part of their battery life “secrets” are hidden in the worse gps, I don’t know. My s9pp delivery is expected on 20/21 of Feb, so soon I’ll find out 🤘🏻

        1 Reply Last reply Reply Quote 2
        • Z Offline
          zhang965
          last edited by 9 Feb 2023, 14:49

          Come on, how could you begin blaming competitors in a s9b crashes topic.

          Winners Wear Winners

          1 Reply Last reply Reply Quote 1
          • E Offline
            el2thek Bronze Member @ADHDMonkey
            last edited by el2thek 2 Sept 2023, 16:24 9 Feb 2023, 16:23

            @ADHDMonkey Went for a run, synced just before run and did a few extra things. Used navigation, suunto plus climb, went off route a few times and through all the screens to see if that would trigger anything. All without any issues though.

            J A 2 Replies Last reply 9 Feb 2023, 21:05 Reply Quote 2
            • I Offline
              isazi Moderator
              last edited by 9 Feb 2023, 19:22

              Suunto sent us a message, we need some information from people having crashes, please contact me with a DM for more info. Thanks.

              Watch: Suunto Vertical Ti

              Blog: isazi's home

              1 Reply Last reply Reply Quote 5
              • J Offline
                jjpaz Bronze Member @el2thek
                last edited by 9 Feb 2023, 21:05

                @el2thek I’ve been using S9B and S9P together in trainings in the last 3 weeks and zero reboots. Trying with and without S+, with and without intervals,etc…
                Perhaps free storage space is key.

                Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

                A 1 Reply Last reply 9 Feb 2023, 22:29 Reply Quote 0
                • A Offline
                  ADHDMonkey Bronze Member @el2thek
                  last edited by 9 Feb 2023, 22:27

                  @el2thek I wish I could say the same!

                  J 1 Reply Last reply 10 Feb 2023, 08:07 Reply Quote 0
                  • A Offline
                    ADHDMonkey Bronze Member @jjpaz
                    last edited by 9 Feb 2023, 22:29

                    @jjpaz the key is sound firmware. I’ll try with a factory reset, if the issue is with the mishandling of memory that should clarify it.

                    S 1 Reply Last reply 9 Feb 2023, 23:54 Reply Quote 0
                    • S Offline
                      SimonHumm Bronze Member @ADHDMonkey
                      last edited by SimonHumm 2 Sept 2023, 23:58 9 Feb 2023, 23:54

                      @ADHDMonkey I tried the factory reset and the watch was fine for a week then I had another restart crash at the start of an activity. So far I’ve had about 5 crashes and the only thing that is common with them is that they were all walking activity. One thing I did notice is that the watch was really lagging the day prior to having my first crash. Other than that it seems totally random.

                      A 1 Reply Last reply 10 Feb 2023, 07:34 Reply Quote 1
                      • A Offline
                        ADHDMonkey Bronze Member @SimonHumm
                        last edited by 10 Feb 2023, 07:34

                        @SimonHumm that discounts the free storage theory then, unless it’s the case that the firmware can’t handle any storage at all.

                        Thanks for sharing.

                        1 Reply Last reply Reply Quote 0
                        • J Offline
                          jjpaz Bronze Member @ADHDMonkey
                          last edited by 10 Feb 2023, 08:07

                          @ADHDMonkey I explain you my “operational” with the watches.

                          I’ve been using S9P from november 2021. After testing 2 weeks (together with S9B for comparison) he turned in my all days watch, so S9B was stored in a drawer.

                          At the end of last year, December 19th, my S9P reboots itself during activity after 9,7km. It was the first time that any of my Suunto watches in the last years (I had 2 Spartans) rebooted itself without reason. I did not give much importance until one month ago when I started to see many similar complains about the reboots, above all with S9B model.
                          So, just for testing and try to help developers in the last 3 weeks I started to use both watches at the same time. What’s the funny thing? The second day I was doing that, my S9P rebooted itself again (january 20th).
                          That day, after the auto-reboot, I perfomed a soft-reset to both watches and train wearing both, just to compare and, in case of one of them fails, I have the whole activity in the other.
                          S9B hasn’t rebooted, but it hasn’t been my all day watch in the last year so perhaps it hasn’t accumulated “dirt” in memory/storage. S9P hasn’t rebooted since january 20th.
                          I’m going to perform a regular soft-reset every week or two weeks.

                          Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

                          1 Reply Last reply Reply Quote 0
                          • F Offline
                            Federico Ormesani
                            last edited by 10 Feb 2023, 08:31

                            I have tha same problem since the latest firmware. For the moment this issue its random. I start ski exercise and the face watch wher is present the time don’t flow perfectly. It was happend that the watch restar and don’t save all data.

                            I 1 Reply Last reply 10 Feb 2023, 09:00 Reply Quote 1
                            • I Offline
                              isazi Moderator @Federico Ormesani
                              last edited by 10 Feb 2023, 09:00

                              @Federico-Ormesani if you have not done it yet, send me a message.

                              Watch: Suunto Vertical Ti

                              Blog: isazi's home

                              F 1 Reply Last reply 10 Feb 2023, 10:35 Reply Quote 0
                              • S Offline
                                smedberg
                                last edited by 10 Feb 2023, 09:16

                                Could be a long shot but the other day I had a reboot at the beginning of an activity again. I came to think of that this was the first activity after charge(also connected with suuntolink, as i charge from the computer). I know that at least one or two of my crashes has been on the first activity after charge/suuntolink connection, but am not sure that’s the case for all crashes…

                                Probably a long shot or coincidence but maybe someone else have had similar observations?

                                J C 2 Replies Last reply 10 Feb 2023, 10:00 Reply Quote 0
                                • J Offline
                                  jjpaz Bronze Member @smedberg
                                  last edited by 10 Feb 2023, 10:00

                                  @smedberg I only connect S9B to Suuntolink for updating software, and my S9B hasn’t rebooted (yet)…

                                  Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

                                  1 Reply Last reply Reply Quote 0
                                  • F Offline
                                    Federico Ormesani @isazi
                                    last edited by 10 Feb 2023, 10:35

                                    @isazi what kind of message? I just found the problem and reported on

                                    F 1 Reply Last reply 10 Feb 2023, 10:57 Reply Quote 1
                                    • F Offline
                                      Federico Ormesani @Federico Ormesani
                                      last edited by 10 Feb 2023, 10:57

                                      This post is deleted!
                                      1 Reply Last reply Reply Quote 0
                                      • C Offline
                                        chargerunner Bronze Member @smedberg
                                        last edited by 12 Feb 2023, 20:36

                                        @smedberg My reboots seem rather random, whether I connected the watch to Suunto Link (only for charging) before the activities or not. Your observations might be true though, I will pay attention next time I charge my watch.

                                        1 Reply Last reply Reply Quote 0
                                        • C Offline
                                          chargerunner Bronze Member @chargerunner
                                          last edited by chargerunner 22 Feb 2023, 22:01

                                          @chargerunner said in Suunto 9 Baro crashes / restarts at the beginning of a training:

                                          So today this happened again (why not?), not only once, but three times (set up the training > start > crash > set up > start > crash > set up > start > crash), and after the last time, the watch shows this screen:

                                          _20230120_095739.JPG

                                          Now I connect the watch to my PC, and Suunto Link says “Watch reset required”

                                          5bfdd640-2e11-4d79-90a6-8105f9cc24f2-image.png

                                          I have sent the logs. Hope this help.😧

                                          One month after the final straw, I can make a summary. Since the time when the watch finally ran into an error that required a hard reset, the crash/reboot has happened four times:

                                          • 2 consecutive times (i.e crash-reboot-immediate crash) about one week later (~27th Jan)
                                          • 1 time about one more week later (~4th-5th Feb)
                                          • 1 (last) time today (22nd Feb)

                                          Between those days, the watch magically survived. Despite that, the crash today was decisive, as I didn’t notice it (over-confidence 😂 ) until 45mn later when the exercise finished😂 😧 It also happened to a biking exercise, instead of a running exercise as usual, another reason why I didn’t notice it. I decided then to downgrade the firmware to the previous version, and hope for the best. 😂
                                          I will come back with another post later about the new experience with the downgraded firmware. 😂

                                          B S C MatthiasKlugM 4 Replies Last reply 23 Feb 2023, 02:23 Reply Quote 1
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