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@asdf123 you can complain, it’s not that it’s not allowed but just to know we cannot do anything else than try to help.
Btw my experience with Supprot in FR, ES, and NL was fine. That is why I started to talk to you
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@dimitrios-kanellopoulos said in [Watch] hardware quality issue on SSS WHR Baro:
@asdf123 you can complain, it’s not that it’s not allowed but just to know we cannot do anything else than try to help.
Btw my experience with Supprot in FR, ES, and NL was fine. That is why I started to talk to you
i know that you cannot support me here, but a forum / community should be here to communicate and also talk about issues.
i have to re-think my opinion about suunto in general. i bought a lot of suunto watches already and the hardware quality in general is/was quite good.
software: ok, so la la and problematic, especially in the beginning of spartan release.
suunto movescount app was a big desaster when they released ambit3, also fine so far now.but to offend customers with new hardware which has cosmetic issue and broken quickrelease on wristband and not offering an easy fast solution without discussing for about 47min on the phone (2 calls after getting disappointing email-answers of suunto) is not customer friendly in my eyes.
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@asdf123 I agree.
It is a forum to communicate and we do also support you here, but we cannot do anything to help with the case internally. That is the point here.
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@dimitrios-kanellopoulos said in [Watch] hardware quality issue on SSS WHR Baro:
but we cannot do anything
sadly but true
but i understand of course - you are not here to support there support -
@asdf123 next time get watch from the amazon, then support will be taken care via amazon and that is super fast
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@asdf123 I have had absolutely amazing Suunto support starting with my Vector in 1999. I scratched the plastic watch face very badly, sent it in for repair and received a brand new watch, NO CHARGE. Suunto X9i quit working, sent it in, received a new X10, NO CHARGE. Had Ambit buttons fail, sent it in, new watch and NO CHARGE! I am a loyal customer. I agree that speaking to support can be frustrating but the support team that works out what needs to be done is amazing…at least here in the US. I have not experienced any other company with the level of support I have had from Suunto. ( I could go on about some nasty bugs they have fixed that probably few people have encountered). Don’t let the discussions with the people they hire to do phone answers be the metric you use to judge service. See what happens. Sorry my 2 cent rant because of my past experience going back a few years…20 or so.
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@brad_olwin absolutely agree with you. My experiences from Germany are roughly the same. As soon as you have the ticket from support to send it back / to Suunto miracles happen.
Touchscreen in Spartan Sport WHR without function - sent to Finland, repaired and returned to my place in only 4 days, free of charge. Button no longer woirk ed on my 6d - 4 days, repaired and returned free of charge, writing for the buttons for scratched (too easily) of the watch - repaired and returned free if charge. Best support for hardware ever.
Parts of the support staff to communicate with at the beginning seem rather at least a little bit overwhelmed and not too knowledgeable about details after their helpfile/database ends.
