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Connection issue S9PP with Nokia phone

Scheduled Pinned Locked Moved Suunto 9 Peak Pro
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  • ? Offline
    A Former User @Guest
    last edited by 21 Mar 2023, 13:39

    Why not? Finnish too and runs Android just fine.

    1 Reply Last reply Reply Quote 0
    • ? Offline
      A Former User @cosme.costa
      last edited by 21 Mar 2023, 13:41

      @cosme-costa That is why I hooked up my old Garmin Forerunner 45 to the Nokia… zero issues!

      C 1 Reply Last reply 21 Mar 2023, 13:56 Reply Quote 0
      • ? Offline
        A Former User
        last edited by 21 Mar 2023, 13:51

        Factory reset of S9PP… same issue with a brand new Nokia and working flawless on the 5y old Motorola… grrrr.

        1 Reply Last reply Reply Quote 0
        • C Offline
          cosme.costa @Guest
          last edited by 21 Mar 2023, 13:56

          @twekkel Well I had problems with my Garmin 530 and my Motorola (more than 1 minute to establish connection and not always) and now with the Pixel zero issues, connection within seconds.

          Phones are more complex and have higher possibilities to have incompatibilities due software, maybe if you check some Nokia forum you won’t be alone. As you said you do not have problems with the Suunto and the Motorola, haven’t you? Did you try with another phone if you have the same problem? Did you try a soft reset in the watch?

          BTW, NOKIA mobile is not Finnish anymore, everything is done in Asia.

          H 1 Reply Last reply 21 Mar 2023, 15:25 Reply Quote 0
          • I Offline
            isazi Moderator @Guest
            last edited by 21 Mar 2023, 14:30

            @twekkel I think you went through all steps. No need to pair to the phone via the Android bluetooth menu though, the app should take care of that. You also did a full watch reset so the reason cannot be that it is still paired to the other phone.
            Which app version are you using?
            Could be useful to also contact support.

            Watch: Suunto Vertical Ti

            Blog: isazi's home

            1 Reply Last reply Reply Quote 0
            • H Offline
              halajos Bronze Member @cosme.costa
              last edited by 21 Mar 2023, 15:25

              @cosme-costa said in Connection issue S9PP with Nokia phone:

              BTW, NOKIA mobile is not Finnish anymore, everything is done in Asia.

              Nope, another Finnish company is licensing the brand and designing the products. Place of production lines is a different question.

              Z 1 Reply Last reply 21 Mar 2023, 15:52 Reply Quote 0
              • Z Offline
                zhang965 @halajos
                last edited by 21 Mar 2023, 15:52

                @halajos said in Connection issue S9PP with Nokia phone:

                @cosme-costa said in Connection issue S9PP with Nokia phone:

                BTW, NOKIA mobile is not Finnish anymore, everything is done in Asia.

                Nope, another Finnish company is licensing the brand and designing the products. Place of production lines is a different question.

                7fatgm.jpg

                Winners Wear Winners

                1 Reply Last reply Reply Quote 5
                • ? Offline
                  A Former User
                  last edited by A Former User 21 Mar 2023, 16:00

                  Tried to pair 2 Bryton bike computers and a similar story as with S9PP, so basically only the FR45 worked. Never experienced this before. Naif of me thinking bluetooth=bluetooth, how hard can it be? (Worked with oscilloscopes in the past, to low level decode X.25 protocol handshakes, but it seems we made little progress in standardizing protocols in the past 20+ years)

                  Very quick stroll through the Nokia forum revealed similar issues.

                  Chatting with Nokia support online gave a very quick answer (no troubleshooting at all!) and got the advice to return the device. It is now in a box ready to be picked up. So the “brick 6310” of many years ago still remains my last Nokia, probably forever.

                  Thanks to all for putting me on the right track and blaming the phone!

                  D 1 Reply Last reply 21 Mar 2023, 20:29 Reply Quote 2
                  • D Offline
                    Dimitrios Kanellopoulos Community Manager @Guest
                    last edited by 21 Mar 2023, 20:29

                    @twekkel I could ask our engineers about this but it’s a far shot and even if fixed would take a long time.

                    As others advised if you also have problems with other devices return the phone is what I would do.

                    Another case could be removing Garmin connect or any other Bluetooth holding apps.

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                    ? 1 Reply Last reply 23 Mar 2023, 16:56 Reply Quote 0
                    • ? Offline
                      A Former User @Dimitrios Kanellopoulos
                      last edited by 23 Mar 2023, 16:56

                      @Dimitrios-Kanellopoulos it might be useful for others.

                      I switched to a Google Pixel and Garmin, Bryton and Suunto paired and stayed connected in the first attempt (with all apps active at the same time) without any issues.

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