No-Map-Problem

A Former User

Yes, but as I said: On a public forum, I don’t want to disclose my location any more than I have to.

The thing is that it would’ve been Suunto Support’s job to solve this with me, but they didn’t, like at all. So while I’m very grateful to the Suunto dev(s) on the forum, I’m bummed that going through the official channels turned out to be a such waste of time.

Egika

@Ilya-Sul
you are right, support should be able to solve it for you.
still this is what the forum is there for: helping users out.
no need to disclose your location in public, private message does it as well.

Honza

Hey everyone. It’s hard to go through everything, and each issue is a bit different. Would anyone be able to let me know the recommended steps if I keep having the no-map issues? It seems to happen randomly where some map squares don’t show at 200m and closer. The map shows at 500m resolution but with less detail than normal for this resolution. I tried the soft reboot multiple times, and it seems to resolve the issue, but it always comes back after a while.

Is this a known issue, and should I just wait for the next fw update? Or should I redownload my maps? Anything else I can do?

The issue does not seem to be related to a specific map or location. I’m in Czechia most of the time, but I had the issue even when traveling to Austria.

surfboomerang

@Honza As far as I know a reboot works as a workaround. A solution should be provided with a firmware update.

inkognito

So I have this issue with the new firmware.

When this happened, whole interface started lagging. But my exercise continued.

In the end, after “feeling” screen, I got stuck on “Saving…”

But I was not really stuck… When I swiped “back”, it took me back to feeling… I went back and forth several times and then tried to press the middle button several times. Then my watch rebooted…

I have sent logs and will be happy to provide details!

Interestingly, after the firmware update, I noticed that there’s something weird in that location when I tried the 2km zoom and paned map to that location. I saw tiles and my watch became very slow. When I returned to watch screen, it showed this:

(info on the top is clearly missing)

When I checked the Suunto app, watch appeared to be busy… I restarted my watch and things went back to normal, until I checked that place on map again and the whole thing repeated. So, no, reboot does not work for me…

I will try to redownload the map and check again…

EDIT: I deleted the map and downloaded again. When I use 2km zoom, I have no-map problem in multiple locations. When this happens, after I exit the map, watch becomes slow and restarts occasionally… Before it restarts, when I check SA, I can see “Watch is busy” state (I hope that it at least tries to send some error report to Suunto).

Since there is still no backup for custom sport modes or settings, I do not really want to try the hard reset immediately… Could someone try to pan on the map with 2km zoom and report that it works alright on other device (even when you pan very far etc)?

pavel.samokha

@inkognito could you send me your location in PM?

pilleus

@inkognito

In 2 km zoom I can pan to the border of the downloaded map. There the map changes to black squares (shown in your first picture). I don’t know if this will help …

inkognito

@pilleus Great, I will probably have to try the hard reset soon

EDIT: I tried the hard reset and it did not help…

Juhani

@inkognito I’m having similar issues with the new version. I can’t see maps at all on 500m, 1km, 2km. (just the grid) And if I even try 1km and 2km then the bigger zooms (25m-200m) break too and show only part of the map just like in the photo you sent. Afterwards suunto app is not able to connect and soft reset is needed. I have also done factory reset, deleted and re-uploaded maps and nothing helps.

vpet_09

With the latest firmware I am also seeing mostly just black squares in Vertical, with the old firmware everything worked ok and now almost none of the map tiles are rendered. I did try to reset and redownload maps but nothing seems to help.

Majkel Paszeko

@inkognito "black grid of death” is still with us. I’m just back from 2h trail run and issue started when i zoomed out map too much. Some map areas (even those visible at start) disapeared. So I ran my way back trough the black fields of death . And as community said: when it happens it can affect other things as well. In my case it was HR sensor reads which frozen at 180 bmp value till the end of workout. Also afer the workout, many widgets were showing nothing or nonsense untill i soft reset. So it is definitely cache mamory issue driven by some maps operations.

vpet_09

Today I went to a longer run and didn’t open map view until halfway the route and to my surprise maps worked on all zoom levels. When I came back to the point where I have seen black grid, it did appear again when zooming in and out.

Majkel Paszeko

@vpet_09 From my observation, when given maps segment disappeared once then nothing can bring them back, during activity or anytime after. Only after soft reset they’re back. Is it he same in your case?

vpet_09

@Majkel-Paszeko yes exactly, once you see black grid nothing will fix the problem after that and also I think battery starts to drain a lot faster so maybe there is somekind of infinite loop or something like that which takes all the resources from the watch.

Majkel Paszeko

@vpet_09 did you have any POI added to watch in this workout area?

vpet_09

@Majkel-Paszeko there was no POIs in the area

Juhani

@Majkel-Paszeko I have poi’s but removing them from the watch didn’t help. I can repeatedly cause the issue at my black grid location:

Soft reset 2) Go to map 3) Zoom out to 500m 4) Black grid appears and SV becomes sluggish and stops syncing to the app.

Other pattern I can repeat on my black grid location:

Soft reset 2) Go to map 3) drag the map to location where there is no black grid issue on 200m zoom 4) Zoom out to 500m - works fine, even 1km, 2km work 5) Drag the map back to my black grid area at 500m zoom and I see half-blackgrid on my location and SV becomes sluggish and stops syncing to the app

jjpaz

@Juhani Corrupted data in some map zones?

Majkel Paszeko

@Juhani I’m also able to reproduce the issue anytime i want with similar patterns. Intersting thing is that the more fresh watch is after last reset the easier is to trigger this issue. One could probably expect opposite behawior.
Anyway I sent logs to Suunto using app (of course after soft reset, because while it’s happening app cannot connect to watch)

raphschroeder

@Majkel-Paszeko

Hi having exact Same Problems since last Update this weekend. I’m new here, does anyone know what to do or what’s gonna Happen? Thanks in advance.