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No-Map-Problem

Scheduled Pinned Locked Moved Suunto Vertical
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  • M Offline
    Mats Persson @pavel.samokha
    last edited by 9 Feb 2024, 12:39

    @pavel-samokha Many thanks for your support and solution to the problem! 🙂

    There was indeed a notification in the maps section and the map now works fine after I deleted the old one and downloaded the new one and did a soft reset (power off/on).

    Perhaps good to educate customer support not to tell people to send back watches when the problem is only map related and can be fixed remotely!

    1 Reply Last reply Reply Quote 1
    • S Offline
      SuperFlo75 Silver Members Bronze Member @pavel.samokha
      last edited by 9 Feb 2024, 15:45

      @pavel-samokha For my SV I noticed a increased battery consumption after downloading new maps or updating maps… for example from 100% to 10% in about 3 weeks, and normally it goes from 100% to 10% in 4 weeks… but I also noticed a normal behavior when doing a soft reset after charging and downloading maps… can you explain this behavior?

      Suunto Vertical Titanium Forest/Dark Ruby/UTMB/Courtney_Edition
      Suunto Wing
      Suunto 9 Peak Pro Titanium (owns my wife now)
      Suunto Spartan Ultra
      SA iOS 2.43.0 (18473)
      Instagram @superflo75

      P 1 Reply Last reply 9 Feb 2024, 15:47 Reply Quote 0
      • P Offline
        pavel.samokha @SuperFlo75
        last edited by 9 Feb 2024, 15:47

        @SuperFlo75 I don’t think updated maps have any influence on battery life

        Opinions expressed are solely my own and do not express the views or opinions of my employer

        S 1 Reply Last reply 9 Feb 2024, 15:56 Reply Quote 0
        • S Offline
          SuperFlo75 Silver Members Bronze Member @pavel.samokha
          last edited by 9 Feb 2024, 15:56

          @pavel-samokha Ok, thanks for your answer, but I had this experience 🤔 I wrote down everything I did with my SV and when…

          Suunto Vertical Titanium Forest/Dark Ruby/UTMB/Courtney_Edition
          Suunto Wing
          Suunto 9 Peak Pro Titanium (owns my wife now)
          Suunto Spartan Ultra
          SA iOS 2.43.0 (18473)
          Instagram @superflo75

          1 Reply Last reply Reply Quote 0
          • R Offline
            Raymond Wang
            last edited by 9 Jul 2024, 01:06

            Hello I had purchased a suunto vertical and I’m having issues with the maps. I’ve tried everything I could find on the internet but the maps are always blank. No roads or anything. Already deleted and re-downloaded maps multiple times. Did soft resets and hard resets. I had read over the other post about it but I still cant seem to get the maps to show anything. Good GPS fix and everything

            C E 2 Replies Last reply 9 Jul 2024, 09:07 Reply Quote 0
            • C Offline
              cosme.costa @Raymond Wang
              last edited by 9 Jul 2024, 09:07

              @Raymond-Wang said in No-Map-Problem:

              Hello I had purchased a suunto vertical and I’m having issues with the maps. I’ve tried everything I could find on the internet but the maps are always blank. No roads or anything. Already deleted and re-downloaded maps multiple times. Did soft resets and hard resets. I had read over the other post about it but I still cant seem to get the maps to show anything. Good GPS fix and everything

              First of all. How you download the maps? Is the watch connected to wifi and in the charger? Do you see the message in the screen that the maps are being downloaded and you wait till they are downloaded, depending on the area it could take pretty long time.

              When you check them are you sure that you are in the downloaded area?

              1 Reply Last reply Reply Quote 0
              • E Offline
                Egika Platinum Member @Raymond Wang
                last edited by 9 Jul 2024, 09:07

                @Raymond-Wang where are you based (coords) and which map did you download to the watch?

                t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                Race S All Black - TI Canary - Titanium Courtney

                1 Reply Last reply Reply Quote 0
                • R Offline
                  Raymond Wang
                  last edited by 9 Jul 2024, 13:56

                  I’m in NC
                  N 35° 19’ 48.509
                  W 80° 43’ 57.064

                  I downloaded with watch on charger and wifi. Didn’t touch either the watch or my phone while it was downloading. It had the message while it was downloading the whole time and got the message it was completed. All I could ever get the map to show is this ![0_1720532721582_1000001553.jpg](Uploading 75%)

                  R 1 Reply Last reply 9 Jul 2024, 18:54 Reply Quote 0
                  • R Offline
                    Raymond Wang @Raymond Wang
                    last edited by 9 Jul 2024, 18:54

                    @Raymond-Wang said in No-Map-Problem:

                    I’m in NC
                    N 35° 19’ 48.509
                    W 80° 43’ 57.064

                    I downloaded with watch on charger and wifi. Didn’t touch either the watch or my phone while it was downloading. It had the message while it was downloading the whole time and got the message it was completed. All I could ever get the map to show is this ![0_1720532721582_1000001553.jpg](Uploading 75%)

                    1000001553.jpg

                    1 Reply Last reply Reply Quote 0
                    • P Offline
                      pavel.samokha
                      last edited by 11 Jul 2024, 13:25

                      There should be an update for North Carolina map now

                      Opinions expressed are solely my own and do not express the views or opinions of my employer

                      R 1 Reply Last reply 12 Jul 2024, 01:26 Reply Quote 2
                      • R Offline
                        Raymond Wang @pavel.samokha
                        last edited by 12 Jul 2024, 01:26

                        @pavel-samokha awesome, it has been fixed now thank you so much

                        1 Reply Last reply Reply Quote 0
                        • F fondueaufromage referenced this topic on 14 Aug 2024, 13:00
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