Software Firmware Update Suunto Vertical?!

[Tieutieu]

@dombo said in Software Firmware Update Suunto Vertical?!:

@Tieutieu as I wrote in different thread: the fact that someone did’t have any crash does not mean product is faultless. lot of developers and testers do not see any issues on their computers… on the other hand, if someone has crash it means product is or broken or it has some bugs.

or do you want to tell us that or we are doing something wrong when we have crashes or we are we are dreaming about it or what? so I would suggest to stop to use this as an argument.

I’m happy you did not have any crash. I personally start to use default sport modes, stop to use any S+ apps, do not pause activities, limit usage of maps and do not change settings during activity in order to prevent crashes and to have reliable battery life. is this worth new watch? it has to be answered by Suunto itself.

I just answered the question I was asked for. I’ve never said that having no issue myself meens that nobody has, or don’t use the watch properly.

But in this thread you could think that because some have issues, Suunto is garbage…

Around me we are a few friends to use Suunto’s watches intensively for a while and none of use ever experimented such issues. We are 5 five in our group using the Vertical for a month now with 0 problems.

I am on this forum to share and to help Suunto moving forward. A lot of messages in this thread were quite unpleasant and pointless. Let’s continue to describe precisely the uses that lead to bugs/crashes, that is the best everyone of us can do.

[isazi]

Another post that escalated quickly. Please, after the hotfix is released, open a new thread for each bug/question/weirdness because this huge thread is not manageable

[dombo]

@Tieutieu I’m also here to help. I was the first one who had watch crash (at least here on the forum) and I shared my logs. I shared my logs when I had it again and again. I didn’t accept return money, because I want to have Vertical and I believe issues will be fixed - something like voluntary beta tester My personal opinion is that releasing fix for these bugs takes too long. Until software in watch is not garbage (I use your word), bugs should be fixed and released faster.

If I had fixed bugs for my customers in more than one month, I wouldn’t have had money to buy my Vertical.

[dombo]

@isazi or we need one thread with list of known bugs in the first post (ideally with current status from Suunto site - acknowledged, in investigation, identified, in fix, fixed, in testing) and we don’t have to discuss it again and again.

[isazi]

@dombo sorry but this is not going to happen. We already heard from the community manager (i.e. @Dimitrios-Kanellopoulos ) that Suunto is not opening its bug tracker with the world.

[dombo]

@isazi I’m not saying to open it completely… and maybe it will not be needed for the future. the fact is, that these escalations are results of not to have it together on one place. or am I wrong?

[Łukasz Szmigiel]

@isazi why not create a simplified version of a bug tracker. To let users see if certain bugs were acknowledged and being worked on or dismissed? A simple Google spreadsheet or trello would be enough.

That would enormously cut frustration and avoid creation of too many forum posts. And could be also used for official communication via other channels.

[isazi]

@Łukasz-Szmigiel I am not Suunto, so I cannot answer.

[babychai]

@Łukasz-Szmigiel
i think anyone can volunteer to do it. Not necessary Moderator job right?
that person can open new thread and first post put the Google Spreadsheet link?

i think it’s not a Mod job to gather the bugs for you all.

[zhang965]

@babychai said in Software Firmware Update Suunto Vertical?!:

Łukasz-Szmigiel
i think anyone can volunteer to do it. Not necessary Moderator job right?
that person can open new thread and first post put the Google Spreadsheet link?

i think it’s not a Mod job to gather the bugs for you all.

welcome to suunto community.

[Łukasz Szmigiel]

@babychai it would have to be someone at Suunto in order to know if the bug is acknowledged or dismissed or waiting for review or any other status.

That would at last allow for people like me to avoid waiting for months to fix the nag in S5.

[babychai]

@Łukasz-Szmigiel Mod here will help us to report our bug to Suunto, no? Suunto will determine which one is the major bugs and which one is minor bugs and fix it according to the priority they set. That’s why we have to wait.
Whether dismissed or not it’s hard to say. Your bug is fixed doesn’t mean fixed for others because everyone usage is different. Continue to report the bug after hotfix released if still have any.
Just my personal opinion.

[mikekoski490]

Is there an update coming this week? Tomorrow??

[GiPFELKiND]

@mikekoski490 all say update will come… But when!!! Should be this week… Amy infos for that?

[Umer Javed]

@Dimitrios-Kanellopoulos said in Software Firmware Update Suunto Vertical?!:

The update is bound next week around the 20nth fyi

Looks like the expected rollout will be soon, assuming no other delays.

[GiPFELKiND]

@Umer-Javed 🥰🥰🥰🥰yessss that would be tonight HOPE FOR THIS

[MiniForklift]

We need to learn to be like a doctors waiting room… and have patients

[Fenr1r]

@MiniForklift Very humerus.

[Egika]

It is out

[GiPFELKiND]

@Egika https://www.suunto.com/de-de/Support/Software-Updates/Versionshinweise/suunto-vertical-software-updates/ 🥰🥰🥰🥰🥰🥰🥰