Vertical Completely Unresponsive
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@jasoncuddy little more you can do, except sending it back.
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@twekkel Thanks. Will send off in the morning.
In the meantime the best I can get is this “Service Mode” but pressing the upper button for 12 secs just makes the Vertical unresponsive again.
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Happened to me today after charging. Blank screen and unresponsive, but fortunately a long press on the upper button rebooted it.
Rather buggy watch.
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@TurnberryHai said in Vertical Completely Unresponsive:
Happened to me today after charging. Blank screen and unresponsive, but fortunately a long press on the upper button rebooted it.
Rather buggy watch.
Eexactly this happend to me as well - (but this was an ‘overnight’ charge) - next time i will recharge during daytime
luckily rechargeing is very rare, due to the awesome battery and solar panel. -
Just to update this, Suunto replaced the entire device. It took about 2 weeks from sending my dead Vertical to getting a replacement.
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@jasoncuddy Hope the second attempt treats you lots better! When things work as intended, the Vertical is a magnificent device
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@jasoncuddy Hi. So it was a new device, not repaired? Curious as thought these new Suuntos were supposed to be repairable to reduce carbon footprint.
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@mikekoski490
For sure sending a new watch and repair the returned one later will speed up the resolution of the RMA with less waste of time for the customer -
@sartoric and what s with the CO2 Footprint?! 🥱
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@GiPFELKiND
Well, who knows if the one sent was brand new or as new, and anyway it was already made, I don’t think they built it for the occasion
and even if they did it, based on Suunto’s claim, Co2 has been compensated 
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@TurnberryHai Just want to chime in that I had the exact thing happen to me the other day. Put it on the charger. Came back and the screen was blank. Had to do a long press to get it to come back up.
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@mikekoski490 It looks box fresh to me. It was just the watch device itself in a small plain box with no other accessories. I am sure Suunto have a separate inventory for warranty claims.
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J jasonc referenced this topic on 19 Aug 2023, 22:09
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have the same on mine today… “Service Mode” is what i get, also after pressing 12second upper button. didn’t manage to get more out of it. so probably need a replacement as well… will report.
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…might be coincidence or not… i had a run in very strong rain just before it died… before i only had sun runs with the vertical. however… i mean… they are made to swim and dive even, so rain can really not be a problem i think.
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@Thomas-Hertz
we’ve had this topic recently and I can not imagine the Vertical to die because of water, unless there’s ingress. I am sure also Suunto does an end of assembly test, hence the chance is minimal -
@freeheeler Maybe a bad batch? If water is the issue my watch would certainly have died already.
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update: letting the battery die, then reconnect to charger, doing another soft-reset leads to a working Vertical again. So for now it seems to be fine again.
However it’s leaving me with a bad feeling going forward… lets see… -
@Thomas-Hertz same thing happened to me thought the thing was toast
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J jasonc referenced this topic on 28 Aug 2023, 10:10
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@jasonc same experience happen to me. Watch is less than 6months old
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@xczone Contact support, probably best via chat in the app and they can help you out.
