Sensors full of Bubbles, Plastic peels off.
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@Tami999 sent your watch to repair! Its NOT normal.
You can open a service request Here: https://www.suunto.com/de-de/Support/Reparaturservice/Online-Serviceanfrage/ -
@Tami999 perhaps it is the time between the serial number of production, wrote something about this â if you Check the Pictures perhaps the problems are from 2302 to 2317 or so .
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@GiPFELKiND : Yes although one #2305 seems (for now�) NOT affected
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@GiPFELKiND Yes, I am a watersport guy so the watch has had itâs fair share of salt water, fresh water and suncream.
The watch is also rinsed with clean water after almost every activity. -
what about Vertical? I see only 9PP (mine too). Does that include SV? Iâm thinking of switching from 9PP, so what should I expect.
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@martintrail
expect a watch that was made in finland, passed quality check and is covered by manufacturers warranty
I wouldnât hesitate a second to buy a product where a handful of people report issues.
it was the same with pixel phones some time ago and will always be a potential issue with any technical device.
even my avalanche airbag had a recall and was covered by warrantyenjoy the sports
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@freeheeler Well, my watch is under warantty, so i was able to had it repaired, and considering how I already have some bubbles on the new sensor, I can expect to have to send it back early next year, and, if they donât fix the root cause (from my point of view, they have this problem since a good six month already and they installed the same shitty sensor with the same shitty problem), i will have to send it back again in 1 year and a half, then my watch will be out of warranty, then in 3 years my watch will be dead again ?
I mean, its like Apple and their dreaded butterfly keyboards âdonât worry its covered under warrantyâ, then your macbook hits 2 years old and suddenly âit going to be 150⏠for us to put back the exact same defective keyboard that will fail in 6 months, good luckâ
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@Elipsus Totally agree! The âitâs OK itâs covered by warrantyâ should not be an excuse to avoid solving the main issue!
Instead, they really should acknowledge the problem (I think they have all the relevant elements, as many users must have sent back their watches for this specific problem), and address it appropriately : i.e. cover their sensors with a new/robust material, especially for such an expensive watch ! -
@vincent-mayousse look. Itâs different people involved here.
people telling you âcovered by warrantyâ are not the ones in charge of product quality in Suunto.
People commenting here cannot solve the coating issue. They can just comment.The Suunto quality department is not part of this forum. They get those warranty devices back on their tables and will decide what to do about the issue based on numbers, user reports, technology, etc.
t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
Race S All Black - TI Canary - Titanium Courtney -
@Egika Yes of course I know, I was just thinking out loud.
But I would assume that people from Suunto Quality Support might screen this forum to get some users feedbacksâŚ
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@vincent-mayousse
the companies with serious quality improvement that I have worked with didnât do surveys about their products. theyâve analysed the quality claims and warranty replacements and took action. -
@Egika said in Sensors full of Bubbles, Plastic peels off.:
The Suunto quality department is not part of this forum.
Thatâs not true, while they donât actively participate in it, they are looking at what is being posted, if they donât they would be missing on tons of information about how their product is used.
And while Suunto quality department is not officially here, a few Suunto employees are here (notably a few devs), and since Suunto is hosting this forum, they have (by law) to know what is going on here (because they host it, they are responsible for whats posted inside)
As said before many people (including me) sent back their device for repair and there is no improvements nor communication on the matter, Suunto is currently playing a game called âletâs sweep this under the rug for the momentâ that i understand (no company wants to acknowledge any issues) but I personally hate this as its some corporate bullshit to give minimum communication so you have less responsibility and basically no engagement toward your users.@freeheeler said in Sensors full of Bubbles, Plastic peels off.:
@vincent-mayousse
the companies with serious quality improvement that I have worked with didnât do surveys about their products. theyâve analysed the quality claims and warranty replacements and took action.They are definitely not mutually exclusive
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Sorry, I know that devs are passively and actively participating here from time to time.
Please tell me which user is working in quality at Suunto.Also there is no under the rug - this implies, that there are people suppressing something or that quality managers are here and not speaking out.
Fact is, there is just no-one here. It has been stated before and I know many of the Suunto staff. This is not the official communication path to Suunto for technical support or warranty claims. -
@Egika I donât know any user working in quality at Suunto, like I said
About the âsweep under the rugâ thatâs a poor wording on my side, I meant that Suunto refuse to publicly acknowledge a potential manufacturing issue publicly (on any channel) and just quietly repairs many watches that have the same troubles -
@Elipsus
Iâve recently received a recall for my carâs parking brake⌠safety relevant.
I donât think these bubbles could be harmful. I can even imagine that the watch works smoothly even with bubbles.the day I find bubbles on the back of my watch, Iâm happy Suunto repairs it. and thatâs what Iâve picked up they do, right?
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@freeheeler Unfortunatly, once the bubbles âpopâ they alter the HRM performances (if the bubbles are on the receiving area) and they also made the watch less comfortable for me as it was slightly âscratchyâ (see my first photo from July 13th)
And ,like I said before, they repair it because its under warranty, what will happen after ? how much will I get charged ?
And, on a sparate rant, they took more than 3 weeks to repair it, which kinda pooped all over my marathon training plan and statistics, that shouldnât really bother me, but once you discover how powerful is a tool like this, its pretty hard to go back to âno watch, no dataâ for 3 weeks, I certainly donât look forward to the next time I will have to send it back (see my second photo from 9 days ago) I hope I will be able to do it during the âwinter training pauseâ, but then again I looked forward to use the watch for cross-country skiingâŚI know that this problem is a bit overblown, but, as other said, its really frustrating to see all these beautiful (expensive) watches getting damaged for seemingly no reason
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@Elipsus
I see, that makes sense, yes. -
@Elipsus yes Man, good Statement. Istâs frustrating 1) to wait more than 3 weeks for Repair. Same procedure 2 times 2) bad measurement while bubbles on the sensor. 3) until today no official Statement from SUUNTO what exactly the Problem is there. No infos what the users can do better to not got this bubbles. That seems like suunto dont know the Problems⌠am i wrong!?
If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Androidđđźđ§âˇď¸đľ
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Same symptoms here with a 9 Peak Pro. I bought it at Mediamarkt Germany around Marâ2023 and was wearing it since then. Now for repair since Sep 19th and got today an updated that âDue to a high volume of repairs, we are unable to repair your product at the time agreed.â
Seems to be a more wider issue. Just check eBay / Kleinanzeigen for this model. In case it is used and a photo of the back included, you will see bubbles âŚ
Such a pity as it is otherwise an amazing sports watch with no serious competition in reach.
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@GiPFELKiND I imagine that Suunto knows exactly the percentage of units that have this issue based on returns. If Suunto believes that it is pervasive I expect they would make a statement. Clearly when there were some firmware issues that was done in the forums with a beta test. Why do you assume Suunto does not know what is happening? This does not seem to have happened with the 9Peak, only the Pro. Perhaps the reasons are more difficult to track down than you think. In my line of work a supplier can obtain raw materials and produce exactly the same product that now does not work for me. The reason was the raw materials somehow changed. Or a tiny change in how the supplier stores the raw materials caused a change. Your comments are not exactly helping users out here.
Have you contacted Customer Support and asked why this is happening?
I agree this should not happen and it has happened to me as well. I do trust the company and believe they will fix the problem. In the meantime if the solution is not yet at hand I am sure they will fix it. If you have to return a watch twice for this problem I would kindly ask Suunto if there was something they could do to help as it is quite frustrating to have this happen twice.
