Sensors full of Bubbles, Plastic peels off.

[GiPFELKiND]

@macpen Look i sent my watch to service Center in Prague in 28.6. my unit arrived there at 30.6. The repair Center sent my watch in the way from Prague to finland where my watch arrived in 3.7. yesterday (1 Month later) i got message from SUUNTO Finnland my watch is sending back to me. Today i look in track report --> Finnland sent my watch to Prague. Asking via Email where the Problem is whyi dont get my repaired watch and i only got this as reaction!!! Wait 1 month and now the watch will shipped again from Prague to Germany!!! Why SUUNTO Not directly from Finnland top Germany!!! So sad abou suunto service! Looks totally not coordinated! Sorry Suunto are you kidding me? Are you Joking!?
Where is the good old Suunto Service?! Lost in Wildness!?

[EzioAuditore]

@GiPFELKiND Could it be that you purchased your watch from some idealo store or online (and actually it is CZ watch)? Cause I sent mine to Finland directly and got it back in Germany directly.

[inkognito]

@Hristijan-Petreski According to their website, H.S.H Sport is the authorized Suunto service centre for Belgium, Czech Republic, Denmark, Estonia, Finland , France, Germany, Greece, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Slovakia and Sweden.
But who knows how does it work in practice and it might also depend on how busy individual service centres are…

[A Former User]

@GiPFELKiND said in Sensors full of Bubbles, Plastic peels off.:

Where is the good old Suunto Service?! Lost in Wildness!?

Hmmh… maybe lost when Amer sold Suunto to China?

But, this is what i am afraid of, i have had this watch now about 3weeks, and if i have to send it to warranty and it takes 4+ weeks, not so good thing to handle. Do i have to buy another one and sell this when it comes back from warranty or something similar. Dunno…

[isazi]

@Felttie said in Sensors full of Bubbles, Plastic peels off.:

@GiPFELKiND said in Sensors full of Bubbles, Plastic peels off.:

Where is the good old Suunto Service?! Lost in Wildness!?

Hmmh… maybe lost when Amer sold Suunto to China?

Amer was already Chinese before selling Suunto to Liesheng.

[altcmd]

@isazi Yeah! Amer itself was sold to China. Suunto has just been passed around in China, although at lower valuations.

[Dimitrios Kanellopoulos]

@GiPFELKiND this is not per SE Suunto hq issue. The issue is with Prague service center. Please contact them.

[Elipsus]

Just sent my watch to CZ, wish me luck on the delays ^^
On a side note, the DHL pickup at home is absolutely great, it feels nice to have things like that made to help you reduce the inconvenience, they grabbed my watch a 2 pm yesterday, and is already out for delivery in Prague

[EzioAuditore]

@Elipsus I had my vertical replaced in a week roughly. Of course I am away from home for a month to test it and enjoy it On a side note though, mine went strait to Finland (no CZ in between).

[Elipsus]

@Hristijan-Petreski Good to know ! My guess is that the repair center in CZ is not yet trained on repairing the Vertical ? otherwise if my watch then has to go Finland from CZ instead of France that’s a huge waste of time/money/CO2

[GiPFELKiND]

@Hristijan-Petreski said in Sensors full of Bubbles, Plastic peels off.:

@Elipsus I had my vertical replaced in a week roughly. Of course I am away from home for a month to test it and enjoy it On a side note though, mine went strait to Finland (no CZ in between).

Why you sent the watch to repair?!

[GiPFELKiND]

@Elipsus said in Sensors full of Bubbles, Plastic peels off.:

@Hristijan-Petreski Good to know ! My guess is that the repair center in CZ is not yet trained on repairing the Vertical ? otherwise if my watch then has to go Finland from CZ instead of France that’s a huge waste of time/money/CO2

Why you sent the watch to repair?

[EzioAuditore]

@GiPFELKiND It was crashing every third run.

[GiPFELKiND]

@Hristijan-Petreski said in Sensors full of Bubbles, Plastic peels off.:

@GiPFELKiND It was crashing every third run.

Hey my watch today Crash after 1,9km biking 🤮🤮🤮🤮🤮
Have you sent your watch back and get new one?

[EzioAuditore]

@GiPFELKiND I was sending logs and contacted support. After the issue was not resolved with the Hard reset and soft I sent it back and was sent back another (I do not know if it is new or no since it is not new in a box but rather only the watch (without bands and original boxing since I was told not to send the bands and original box)).

[GiPFELKiND]

@Hristijan-Petreski how long time until you had the “new” one at home? How much time did you wait until the “new” one arrived?

[EzioAuditore]

@GiPFELKiND As I Said the whole sending and receiving took a bit more than a week. Contacting support though took a lot but I was waiting for their response although I could just make a service claim. Once I made the claim the whole sending getting new was done in 8-9 days.

[jannis]

I had read this thread before and reminded again when I looked today at the sensor of the Sunnto 9 Peak Rro. It seems I got there bubbles too. They are still quite small, and are seen especially over the “AND” because of the phone in the reflection, but are everywhere, the white spots. I have bought the watch just last Friday. No sunscreen or hand lotion. Just water came in contact with it, and soap when washing hands.

[GiPFELKiND]

@jannis that ist really incredible 🫣🫣🫣 i have same with Vertical. I sent it back to replace

[A Former User]

are the first two numbers of the SN the year of production? two friends of mine have the same problem. mine starts with 22 and it’s ok. maybe a defective batch…