Sensors full of Bubbles, Plastic peels off.

martintrail

My 6 month old 9PP and my wife’s over 2 year old 9P. Very sad Suunto!

GiPFELKiND

GiPFELKiND

@martintrail Looks like a possible defective batch/material. I have written down all the serial numbers in the entire topic here, the first customer had problems with serial number 2302, then came 2306, then 2311 and finally 2316. Maybe this is faulty production in 2023 from week 02 to week 16?! Could be, right? My Vertical had the same problem, I got a new watch as a replacement after waiting 1 month. Since then, I have made sure that the watch does NOT come into contact with soap, shower gel, cream, sunscreen, chlorine, swimming pools, etc. To clean the sensor I got a piece of leather, don’t wipe the sensor with a tissue, towel, clothing or microfiber cloth. I take the watch off to shower, clean, etc. So that ONLY clear water gets onto the sensor. Even after exercise, the watch is only washed with clean water. NO more problems since then. No bubbles, no scratches nothing. But it’s SAD that such an expensive watch that Suunto ncoh praises as being military tested breaks and disintegrates because of little things! Sorry SUUNTO, another THING and you’ve missed the last chance that all Suunto customers give again and again! Everything has an end!

MKPotts

@GiPFELKiND
My S9PP failed completely when charging. Before sending it to Suunto I examined it carefully and there were very small bubbles near one of the charging connectors. Serial number beginning 2249, so a little earlier than those you listed.
I don’t know if that was related to the failure - because after 3 weeks with Suunto all they’ve managed to do is email me to say it will be even longer than the 4 weeks originally quoted (which itself was unacceptably long) - stating the reason as the large number of broken/faulty watches they are receiving.
I’m not sure why Suunto thinks it’s acceptable to leave a customer without a watch for more than a month, little more than 6 months after paying more than £500 for it. But, after 5 Suunto watches, I doubt I’ll buy another after my experience with the Peak Pro.

Elipsus

@GiPFELKiND The “faulty production batch” idea could be valid if my replacement sensor (warrantied during august, 5 months after I bought the watch) was’nt also affected.
I had to use sunscreen late augustr, maybe that’s what affected it, but if yes its such a shammmmmmmmmmmeeeee

A Former User

@Elipsus

I don’t think it’s a batch issue but a cheap plastic foil issue.

vincent mayousse

Same problem here. Just bought the watch 2 months ago (to replace a non-functional S5P by the way…). So now it’s clearly not an isolated issue…(a lot of S9PP & Vertical seem affected when reading the forum!)

See photo attached: Numerous little (for now) bubbles of variable size, emerging from the back of the watch… I am worried that some of them may finally affect the sensors! This is unacceptable for a watch at this price to use such low quality materials !!

I precise that I did not use any sunscreen, hand lotion, or soap (I remove the watch when I go to shower), and I don’t swim with it (just running with some sweat production of course!). After every run I lightly wipe it with a microfibre towel.

What can we do? Even if Suunto replaces it and after reading all the comments, I am quite sure we’ll have the same issue with a new watch. Does someone from Suunto could answer?

I also think this is my last Suunto device…

freeheeler

@vincent-mayousse
no one from Suunto will answer as this is not the channel to get in touch eith Suunto directly.
I have different Suunto models that I use frequently at home and they do not have any quality issues.
Please get in touch with Suunto as long as you’re covered with warranty.
I don’t expect you’ll have issues with your repaired device

vincent mayousse

@freeheeler thanks for your answer but I am quite sure we’ll face the same issue again!
See the experiences of some users on this forum: After returning their watches and had the sensor/back of the watch changed (of even a new watch!), bubbles developed again a couple of weeks later!

As long as Suunto does not change its material/cheap plastic to cover the back of their watches, we’ll have the same problem again.
So this is why an “official” communication from Suunto, regarding the importance of this issue and the number of users affected, would be appreciable !

freeheeler

@vincent-mayousse
ok, but you don’t know when you don’t try

Jugger

I’ve been using my Vertical 24/7 from the end of May. I wash it with liquid soap every evening and it has been in contact with sunscreen many times but have no bubbles. Sunscreen is made for kids so no parfume in it. I don’t know if it has anything to do with peeling. Serial starts with 2315. Just wanted to share my experience so far.

surfboomerang

@Jugger Serial # 2318 here. Also no bubbles or peeling.

A Former User

@surfboomerang #2319 S9PP fine too… just get it replaced under warranty and life happily ever after ;).

GiPFELKiND

@surfboomerang are you having Shower, or bath with watch on you wrist?

Tieutieu

@surfboomerang said in Sensors full of Bubbles, Plastic peels off.:

@Jugger Serial # 2318 here. Also no bubbles or peeling.

#2318 also. Everything’s fine with my SV. I wear it h24 since last may, including for swimming in the sea or swimming pool. I frequently keep it under shower to wash it. Also Went to a spa and sauna with it. No issue.
Same for my wife’s S9pp, no issue.

freeheeler

@Tieutieu
same here, all good with our watches. we use sunscreen, pool swimming, activities in the ocean, sweat, shower etc…

Sergei Ladeishchikov

and with my SV #2319 everything was fine until I went to sea after 3 months of use) now it reboots cyclically. But there are no bubbles.

vincent mayousse

@Tieutieu : Which serial number for your wife’s S9PP?

@ freeheeler: Yes in the end I will send it to repair/replacement of course, but I am thinking that the longer I wait, the better are the chances that they eradicated the problem on production chains…

vincent mayousse

@twekkel : When did you purchase your S9PP ?

A Former User

@vincent-mayousse almost 3 months back