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Sensors full of Bubbles, Plastic peels off.

Scheduled Pinned Locked Moved Suunto 9 Peak Pro
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  • S Offline
    Sergei Ladeishchikov Bronze Member @freeheeler
    last edited by 24 Sept 2023, 07:42

    and with my SV #2319 everything was fine until I went to sea after 3 months of use) now it reboots cyclically. But there are no bubbles.

    1 Reply Last reply Reply Quote 0
    • V Offline
      vincent mayousse @Tieutieu
      last edited by vincent mayousse 24 Sept 2023, 07:47

      @Tieutieu : Which serial number for your wife’s S9PP?

      @ freeheeler: Yes in the end I will send it to repair/replacement of course, but I am thinking that the longer I wait, the better are the chances that they eradicated the problem on production chains…

      T 1 Reply Last reply 24 Sept 2023, 11:28 Reply Quote 0
      • V Offline
        vincent mayousse @Guest
        last edited by vincent mayousse 24 Sept 2023, 07:48

        @twekkel : When did you purchase your S9PP ?

        ? 1 Reply Last reply 24 Sept 2023, 09:16 Reply Quote 0
        • ? Offline
          A Former User @vincent mayousse
          last edited by 24 Sept 2023, 09:16

          @vincent-mayousse almost 3 months back

          1 Reply Last reply Reply Quote 0
          • T Online
            Tieutieu Platinum Member @vincent mayousse
            last edited by 24 Sept 2023, 11:28

            @vincent-mayousse said in Sensors full of Bubbles, Plastic peels off.:

            @Tieutieu : Which serial number for your wife’s S9PP?

            starts with #2305

            Suunto’s devices at home :
            Vertical titanium solar
            Suunto Race S
            S9pp titanium sand
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            S9B titanium Ambassador edition, A3P, X6

            V 1 Reply Last reply 24 Sept 2023, 13:35 Reply Quote 0
            • T Offline
              Tami999 Silver Members
              last edited by Tami999 24 Sept 2023, 13:10

              I’ve noticed this thread and took off my watch to check how it looks, and I’ve noticed this. Many micro bubbles, thats normal or should I worried? Its brand new Suunto watch that i bought 7 september 2023. Should I be worried?

              IMG20230924150615.jpg ! .

              V G 4 Replies Last reply 24 Sept 2023, 13:34 Reply Quote 0
              • V Offline
                vincent mayousse @Tami999
                last edited by 24 Sept 2023, 13:34

                @Tami999 : Totally abnormal…

                See all cases described above in this forum. Many watches affected by the same problem.

                1 Reply Last reply Reply Quote 0
                • G Offline
                  GiPFELKiND Silver Members @Tami999
                  last edited by GiPFELKiND 24 Sept 2023, 13:35

                  @Tami999 try to got repaired! Open a service requests in the Suunto Homepage. Sent link

                  https://www.suunto.com/de-de/Support/Reparaturservice/Online-Serviceanfrage/

                  If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

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                  • V Offline
                    vincent mayousse @Tieutieu
                    last edited by 24 Sept 2023, 13:35

                    @Tieutieu : Mine starts with 2311… so maybe its a random batch issue. Or (but I hope not for you), it will develop on your wife’s watch as well…

                    1 Reply Last reply Reply Quote 0
                    • G Offline
                      GiPFELKiND Silver Members @Tami999
                      last edited by 24 Sept 2023, 13:37

                      @Tami999 sent your watch to repair! Its NOT normal.
                      You can open a service request Here: https://www.suunto.com/de-de/Support/Reparaturservice/Online-Serviceanfrage/

                      If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

                      1 Reply Last reply Reply Quote 0
                      • G Offline
                        GiPFELKiND Silver Members @Tami999
                        last edited by 24 Sept 2023, 13:46

                        @Tami999 perhaps it is the time between the serial number of production, wrote something about this — if you Check the Pictures perhaps the problems are from 2302 to 2317 or so .

                        If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

                        V 1 Reply Last reply 24 Sept 2023, 14:25 Reply Quote 0
                        • V Offline
                          vincent mayousse @GiPFELKiND
                          last edited by 24 Sept 2023, 14:25

                          @GiPFELKiND : Yes although one #2305 seems (for now…?) NOT affected

                          1 Reply Last reply Reply Quote 0
                          • S Offline
                            surfboomerang @GiPFELKiND
                            last edited by surfboomerang 24 Sept 2023, 15:11

                            @GiPFELKiND Yes, I am a watersport guy so the watch has had it’s fair share of salt water, fresh water and suncream.
                            The watch is also rinsed with clean water after almost every activity.

                            Suunto Vertical Titanium Solar
                            OnePlus Nord 4

                            1 Reply Last reply Reply Quote 0
                            • M Offline
                              martintrail Silver Members
                              last edited by 24 Sept 2023, 16:37

                              what about Vertical? I see only 9PP (mine too). Does that include SV? I’m thinking of switching from 9PP, so what should I expect. 😄

                              Vertical Titanium Solar

                              F 1 Reply Last reply 24 Sept 2023, 17:27 Reply Quote 0
                              • F Offline
                                freeheeler @martintrail
                                last edited by freeheeler 24 Sept 2023, 17:27

                                @martintrail
                                expect a watch that was made in finland, passed quality check and is covered by manufacturers warranty 🙂
                                I wouldn’t hesitate a second to buy a product where a handful of people report issues.
                                it was the same with pixel phones some time ago and will always be a potential issue with any technical device.
                                even my avalanche airbag had a recall and was covered by warranty

                                enjoy the sports 🙂 👍

                                living sideways

                                E 1 Reply Last reply 25 Sept 2023, 08:36 Reply Quote 3
                                • E Offline
                                  Elipsus Silver Members @freeheeler
                                  last edited by 25 Sept 2023, 08:36

                                  @freeheeler Well, my watch is under warantty, so i was able to had it repaired, and considering how I already have some bubbles on the new sensor, I can expect to have to send it back early next year, and, if they don’t fix the root cause (from my point of view, they have this problem since a good six month already and they installed the same shitty sensor with the same shitty problem), i will have to send it back again in 1 year and a half, then my watch will be out of warranty, then in 3 years my watch will be dead again ?

                                  I mean, its like Apple and their dreaded butterfly keyboards “don’t worry its covered under warranty”, then your macbook hits 2 years old and suddenly “it going to be 150€ for us to put back the exact same defective keyboard that will fail in 6 months, good luck”

                                  V 1 Reply Last reply 25 Sept 2023, 08:42 Reply Quote 1
                                  • V Offline
                                    vincent mayousse @Elipsus
                                    last edited by vincent mayousse 25 Sept 2023, 08:42

                                    @Elipsus Totally agree! The “it’s OK it’s covered by warranty” should not be an excuse to avoid solving the main issue!
                                    Instead, they really should acknowledge the problem (I think they have all the relevant elements, as many users must have sent back their watches for this specific problem), and address it appropriately : i.e. cover their sensors with a new/robust material, especially for such an expensive watch !

                                    E 1 Reply Last reply 25 Sept 2023, 09:48 Reply Quote 0
                                    • E Offline
                                      Egika Platinum Member @vincent mayousse
                                      last edited by 25 Sept 2023, 09:48

                                      @vincent-mayousse look. It’s different people involved here.

                                      people telling you “covered by warranty” are not the ones in charge of product quality in Suunto.
                                      People commenting here cannot solve the coating issue. They can just comment.

                                      The Suunto quality department is not part of this forum. They get those warranty devices back on their tables and will decide what to do about the issue based on numbers, user reports, technology, etc.

                                      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                      Race S All Black - TI Canary - Titanium Courtney

                                      V E 2 Replies Last reply 25 Sept 2023, 10:02 Reply Quote 3
                                      • V Offline
                                        vincent mayousse @Egika
                                        last edited by 25 Sept 2023, 10:02

                                        @Egika Yes of course I know, I was just thinking out loud.

                                        But I would assume that people from Suunto Quality Support might screen this forum to get some users feedbacks…

                                        F 1 Reply Last reply 25 Sept 2023, 10:12 Reply Quote 1
                                        • F Offline
                                          freeheeler @vincent mayousse
                                          last edited by 25 Sept 2023, 10:12

                                          @vincent-mayousse
                                          the companies with serious quality improvement that I have worked with didn’t do surveys about their products. they’ve analysed the quality claims and warranty replacements and took action.

                                          living sideways

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