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Vertical crashed today after 1,9km Mountainbike

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  • G Offline
    GiPFELKiND Silver Members
    last edited by GiPFELKiND 13 Aug 2023, 12:15

    Screenshot_2023-08-13-14-25-19-138_com.stt.android.suunto.jpg Hey Community, had a 17km trailrun today, No problems. The last 2 month no one Reboot. All work Well. The trail about 3h today worked well too. And now 1,9km biking??? REBOOT!!! DONT KNOW WHY!!! All Statistics on zero. Ressources after my long Trailrunning now reset and wrong 🤮🤮🤮🤮🤮🤮🤮🤮🤮

    WHY suunto you dont find the Software problems???
    Why it takes so Long time to finishing software update???
    The Vertical ist a fully unreliable watch ----- you never know when it breaks and reboot or Making wrong things. Shame shame shame… 800€ for this mistake gadget?!

    Where i can sent protocoll Data?! Ist someone look at this? And work for a Problem?

    ![IMG_20230813_142307.jpg](/asse
    ts/uploads/files/1691929464189-img_20230813_142307.jpg) IMG_20230813_142325.jpg IMG_20230813_142336.jpg IMG_20230813_142344.jpg

    If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

    B 1 Reply Last reply 13 Aug 2023, 12:43 Reply Quote 0
    • Z Offline
      zhang965
      last edited by 13 Aug 2023, 12:35

      kek,

      Screenshot_2023-07-09-13-28-52-66_40deb401b9ffe8e1df2f1cc5ba480b12.jpg

      Winners Wear Winners

      1 Reply Last reply Reply Quote 0
      • B Offline
        Brad_Olwin Moderator @GiPFELKiND
        last edited by Brad_Olwin 13 Aug 2023, 12:43

        @GiPFELKiND When you have a watch crash please send logs as soon as you can to Suunto from the Suunto app. Then contact me or @isazi or @freeheeler by PM and tell us the time logs were sent, the time the crash occurred if you know it and your Suunto App username. Or you can do that here. The logs need to be sent within 24h of your crash. Any one of us can communicate with Suunto.
        As @zhang965 so thoughtfully copied, I have two Verticals, one typically on test firmware and one on production firmware. The one on production firmware has not crashed in a long time but it is not used everyday.
        This is the best way we can help resolve potential bugs.

        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

        G 1 Reply Last reply 15 Aug 2023, 09:02 Reply Quote 3
        • S Offline
          SuperFlo75 Silver Members Bronze Member
          last edited by 13 Aug 2023, 13:10

          I had also a crash today, after walking about 2,5km… as I wanted to finish the activity, the watch freezed… and about one Minute later, the watch did a restart… the activity is still in the logbook, but the Memory of the Status of solar charging is empty… I sent the files to Suunto with the app, today at 15:05 (german time)

          Suunto Vertical Titanium Forest/Dark Ruby/UTMB/Courtney_Edition
          Suunto Wing
          Suunto 9 Peak Pro Titanium (owns my wife now)
          Suunto Spartan Ultra
          SA iOS 2.46.3 (19586)
          Instagram @superflo75

          G 1 Reply Last reply 13 Aug 2023, 17:52 Reply Quote 0
          • G Offline
            GiPFELKiND Silver Members @SuperFlo75
            last edited by 13 Aug 2023, 17:52

            @SuperFlo75 hey and what is you solve the Problem!? 😢😢😢😢

            If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

            S 1 Reply Last reply 13 Aug 2023, 18:05 Reply Quote 0
            • S Offline
              SuperFlo75 Silver Members Bronze Member @GiPFELKiND
              last edited by 13 Aug 2023, 18:05

              @GiPFELKiND It re-started again, and I will wait what will happen the next time… and I sent the logs and contacted @Brad_Olwin

              Suunto Vertical Titanium Forest/Dark Ruby/UTMB/Courtney_Edition
              Suunto Wing
              Suunto 9 Peak Pro Titanium (owns my wife now)
              Suunto Spartan Ultra
              SA iOS 2.46.3 (19586)
              Instagram @superflo75

              G B 2 Replies Last reply 13 Aug 2023, 18:15 Reply Quote 0
              • G Offline
                GiPFELKiND Silver Members @SuperFlo75
                last edited by 13 Aug 2023, 18:15

                @SuperFlo75 okay i have do this too, please let s stay in contact do you have WhatsApp!? For writing?

                If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

                S 1 Reply Last reply 13 Aug 2023, 18:28 Reply Quote 0
                • S Offline
                  SuperFlo75 Silver Members Bronze Member @GiPFELKiND
                  last edited by 13 Aug 2023, 18:28

                  @GiPFELKiND I sent you a pm

                  Suunto Vertical Titanium Forest/Dark Ruby/UTMB/Courtney_Edition
                  Suunto Wing
                  Suunto 9 Peak Pro Titanium (owns my wife now)
                  Suunto Spartan Ultra
                  SA iOS 2.46.3 (19586)
                  Instagram @superflo75

                  1 Reply Last reply Reply Quote 0
                  • B Offline
                    Brad_Olwin Moderator @SuperFlo75
                    last edited by 13 Aug 2023, 18:53

                    @SuperFlo75 I reported your crash.

                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                    S 1 Reply Last reply 13 Aug 2023, 18:58 Reply Quote 1
                    • S Offline
                      SuperFlo75 Silver Members Bronze Member @Brad_Olwin
                      last edited by 13 Aug 2023, 18:58

                      @Brad_Olwin Thank you!

                      Suunto Vertical Titanium Forest/Dark Ruby/UTMB/Courtney_Edition
                      Suunto Wing
                      Suunto 9 Peak Pro Titanium (owns my wife now)
                      Suunto Spartan Ultra
                      SA iOS 2.46.3 (19586)
                      Instagram @superflo75

                      1 Reply Last reply Reply Quote 0
                      • G Offline
                        GiPFELKiND Silver Members @Brad_Olwin
                        last edited by 15 Aug 2023, 09:02

                        @Brad_Olwin have you reported my crash!? Sent you PM with all Details but until now no answer from you 🤔

                        If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

                        Z F 2 Replies Last reply 15 Aug 2023, 09:10 Reply Quote 0
                        • Z Offline
                          zhang965 @GiPFELKiND
                          last edited by 15 Aug 2023, 09:10

                          GiPFELKiND said in Vertical crashed today after 1,9km Mountainbike:

                          Brad_Olwin have you reported my crash!? Sent you PM with all Details but until now no answer from you 🤔

                          It’s what I said why you need ask a proof, kek, the report might never be sent to Suunto correctly.

                          God bless you.

                          Winners Wear Winners

                          B 1 Reply Last reply 17 Aug 2023, 18:15 Reply Quote -4
                          • F Offline
                            freeheeler @GiPFELKiND
                            last edited by freeheeler 15 Aug 2023, 11:13

                            @GiPFELKiND
                            did you send it to @Brad_Olwin , too?
                            as I have confirmed to you, I have forwarded all relevant information that you have supplied to me yesterday. that’s all we can do. as mentioned in PM, there will be no comment, status update or report.

                            living sideways

                            G 1 Reply Last reply 15 Aug 2023, 11:15 Reply Quote 0
                            • G Offline
                              GiPFELKiND Silver Members @freeheeler
                              last edited by 15 Aug 2023, 11:15

                              @freeheeler yes i have sent exactly the same Infos to @Brad_Olwin but no answer or something from him…

                              If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

                              F 1 Reply Last reply 15 Aug 2023, 11:18 Reply Quote 0
                              • F Offline
                                freeheeler @GiPFELKiND
                                last edited by 15 Aug 2023, 11:18

                                @GiPFELKiND
                                ok.
                                we’re not online 24/7 and I for one did a reduced screen time for the last couple of weeks.
                                logs are now accessible for Suunto 👍

                                living sideways

                                1 Reply Last reply Reply Quote 4
                                • C Offline
                                  Cédric Dodrimont
                                  last edited by 17 Aug 2023, 13:06

                                  Hi All,

                                  Just to share my experience:
                                  I had similar crash last week when trekking, I received a notification from Twitter (with special character or emoticons inside), I had the time to see it and directly after Suunto logo appeared and the watch restarted.

                                  But too late to send logs.

                                  Ambit 2
                                  Suunto 9 Baro
                                  Suunto Vertical

                                  S 1 Reply Last reply 17 Aug 2023, 13:28 Reply Quote 0
                                  • S Offline
                                    surfboomerang @Cédric Dodrimont
                                    last edited by 17 Aug 2023, 13:28

                                    @Cédric-Dodrimont Maybe it’s a clue.
                                    I almost never carry a phone with me during my activities and if I do I never receive notifications because I disabled some in the settings.

                                    Watch never crashed…

                                    Suunto Vertical Titanium Solar
                                    OnePlus Nord 4

                                    I 1 Reply Last reply 18 Aug 2023, 12:43 Reply Quote 1
                                    • B Offline
                                      Brad_Olwin Moderator @zhang965
                                      last edited by 17 Aug 2023, 18:15

                                      @zhang965 said in Vertical crashed today after 1,9km Mountainbike:

                                      GiPFELKiND said in Vertical crashed today after 1,9km Mountainbike:

                                      Brad_Olwin have you reported my crash!? Sent you PM with all Details but until now no answer from you 🤔

                                      It’s what I said why you need ask a proof, kek, the report might never be sent to Suunto correctly.

                                      Again I would respectfully ask forum users to ignore statements where the individual posting has no knowledge or experience and is simply attempting to get attention.

                                      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                      ? 1 Reply Last reply 18 Aug 2023, 00:51 Reply Quote 5
                                      • ? Offline
                                        A Former User @Brad_Olwin
                                        last edited by 18 Aug 2023, 00:51

                                        @Brad_Olwin said in Vertical crashed today after 1,9km Mountainbike:

                                        @zhang965 said in Vertical crashed today after 1,9km Mountainbike:

                                        GiPFELKiND said in Vertical crashed today after 1,9km Mountainbike:

                                        Brad_Olwin have you reported my crash!? Sent you PM with all Details but until now no answer from you 🤔

                                        It’s what I said why you need ask a proof, kek, the report might never be sent to Suunto correctly.

                                        Again I would respectfully ask forum users to ignore statements where the individual posting has no knowledge or experience and is simply attempting to get attention.

                                        Maybe it could be useful for users with suunto relationship to have it stated on their signature, so new users know who to contact and the procedure.
                                        Even further, a bug reporting “system” (similar to the feature request for the app) with the status: communicated or solved.

                                        A B 2 Replies Last reply 18 Aug 2023, 03:01 Reply Quote 3
                                        • A Offline
                                          altcmd Silver Members @Guest
                                          last edited by 18 Aug 2023, 03:01

                                          @André-Faria Agree! People with a relationship of any sort are not exactly explicit about it.

                                          1 Reply Last reply Reply Quote 0
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