Watch turned off and does not reboot

darxmurf

@Norbert I kept the sequence to reset or shutdown the watch, can you try it?

press 4 seconds the middle button
1 press middle
9 press down then center then top to shutdown the watch
OR
8 press down then center then top to factory reset the watch

darxmurf

What I find pretty sad here it’s the fact that suunto is not publishing anything about that issue.

MKPotts

@darxmurf
It’s not just the Vertical, my 9 Peak Pro died in the same way last night and I can’t get it to turn back on.

surfboomerang

@Norbert Was the watch recording an activity or was it just submerged?

sartoric

by any chance did you pressed any button while under water?

Norbert

@darxmurf Many thanks. Will try. But not quite clear on the sequence though.
Regards
Norbert

Norbert

@sartoric No I did not.

Norbert

@surfboomerang I had it in Snorkel Mode. When out of the water it had about 30min and 5 dives recorded. So I guess the answer is yes m.

After being back on shore the watch went funny. I could not navigate it probably. I the. Did a soft reset and the watch went blank. It is blank since.

Norbert

@darxmurf I tried your suggestions in various combinations. The watch remains unresponsive. I think the watch is dead. Once back in Europe I’ll send it back to Suunto.

I am using Suunto since the early Ambit versions., plus I have a D6I. This happened never to me before.

Thank you for your help though.

Regards
Norbert

darxmurf

My brother just received his watch back. Here is the explanation.

Dear Customer, I have examined your unit for the faults reported in the fault description and performed all the necessary tests. I discovered that the issue you have faced is caused by a known software bug. We are currently working on solving this issue and the problem should be fixed in the next software release. Best regards

isazi

@darxmurf I also forwarded all the forum discussions and topics to Suunto, in case there is some information here that’s relevant for the developers

bruno.tanqueray

@isazi : Thank you Isazi. It will be nice to understand this “monster bug”, to get some recommendations from Suunto to avoid it and a procedure to reboot the SV if necessary.

darxmurf

@bruno-tanqueray if they found the bug in question and already have a fix, I strongly suggest them to push that update asap

bruno.tanqueray

@darxmurf : Yes you are right I’m waiting also this update!

bruno.tanqueray

Hello,
I just received my SV few minutes ago, which had been repaired in Finland after more than 15 days (DHL was very slow due to bank holidays in France). Good news, it’s not a new watch but my model repaired without reset and return to factory settings. So all my settings and maps have been kept. However no new firmware, I stay with 2.25.66 ;-(
The battery of my watch was completely empty, I understand that to obtain a reboot it is the best solution. But how do we do this on our own when faced with a watch that is off and no longer responding to anything… There must be a solution while waiting for the firmware update!

Norbert

@bruno-tanqueray Yes, it is a very unfortunate situation. For such situations there needs to be a mechanical reset.

In my case, we are here in the middle of the Caribbean and the Suunto Vertical died. There is no way to do a hard reset and get this watch going again… Even if this bug is fixed, the watch needs to be sent to Suunto. Since the watch is unresponsive, it cannot be updated also. Connecting it to Suunto Link does not do anything.

This is a €800 watch. By the time we have returned home and there is some resolution, it’s going to be 4 weeks.

zhang965

@Norbert said in Watch turned off and does not reboot:

@bruno-tanqueray Yes, it is a very unfortunate situation. For such situations there needs to be a mechanical reset.

In my case, we are here in the middle of the Caribbean and the Suunto Vertical died. There is no way to do a hard reset and get this watch going again… Even if this bug is fixed, the watch needs to be sent to Suunto. Since the watch is unresponsive, it cannot be updated also. Connecting it to Suunto Link does not do anything.

This is a €800 watch. By the time we have returned home and there is some resolution, it’s going to be 4 weeks.

Hope you paid the watch with cashback service…

GiPFELKiND

@zhang965 I received a new exchange watch from Suunto a week ago after sending in my first vertical due to multiple crashes (6 pieces since May) and 4 complete resets. Everything has been fine for a week until today. Just plugged in for the first time to charge, the watch just wanted to turn off, the screen is black. Took the watch off the charger (thought the watch is in standby mode, like when not moved). So take the watch from the charging cable and continue to black. Only pressing the top right button for 12 seconds starts the clock. WHAT IS LOS SUUNTO??? I could really cry. New watch, 1 week old… and now this again?
Will this be the next watch I have to send in for repairs a second time?

zhang965

@GiPFELKiND said in Watch turned off and does not reboot:

@zhang965 I received a new exchange watch from Suunto a week ago after sending in my first vertical due to multiple crashes (6 pieces since May) and 4 complete resets. Everything has been fine for a week until today. Just plugged in for the first time to charge, the watch just wanted to turn off, the screen is black. Took the watch off the charger (thought the watch is in standby mode, like when not moved). So take the watch from the charging cable and continue to black. Only pressing the top right button for 12 seconds starts the clock. WHAT IS LOS SUUNTO??? I could really cry. New watch, 1 week old… and now this again?
Will this be the next watch I have to send in for repairs a second time?

Hope you paid the watch with cashback service

GiPFELKiND

@zhang965 said in Watch turned off and does not reboot:

@GiPFELKiND said in Watch turned off and does not reboot:

@zhang965 I received a new exchange watch from Suunto a week ago after sending in my first vertical due to multiple crashes (6 pieces since May) and 4 complete resets. Everything has been fine for a week until today. Just plugged in for the first time to charge, the watch just wanted to turn off, the screen is black. Took the watch off the charger (thought the watch is in standby mode, like when not moved). So take the watch from the charging cable and continue to black. Only pressing the top right button for 12 seconds starts the clock. WHAT IS LOS SUUNTO??? I could really cry. New watch, 1 week old… and now this again?
Will this be the next watch I have to send in for repairs a second time?

Hope you paid the watch with cashback service

Hello, that’s typical again, as soon as you report a problem that has occurred, the ORIGINAL post is closed… Shouldn’t anyone say anything about it or what?! unbelievable! It seems that no one here has any idea where some of the problems are coming from, or know for sure that something big in the software shit is up. So that nobody communicates about it now and thus no new posts are added, the post slides down from the top and further down where nobody reads it anymore! This makes me really angry! I find clarification about the problems that some users have must be brought to the point, not covered up as is done here by closing posts!