Watch turned off and does not reboot

Brad_Olwin · 10 Sept 2023, 12:55

@darxmurf This is not possible, there are components inside the watch that are affected by magnetic fields. The magnets were changed with the introduction of the S9PP to prevent damage of internal components. I have one charger that requires rotating the charger to get the watch to charge, none of my other chargers are this problematic. If you are having the same issue as me, perhaps contact support and ask for a refund.

Personally, I would rather have the magnets than a port, where I think failure rates and ingress of water, dirt, etc are greater.

markeczzz · 10 Sept 2023, 16:50

After bugs with crashing activites, now this happend to me also.

I noticed the watch wasnt changing time so i tried to push buttons, but everything was stuck, nothing was happening.
I pressed upper button for 12 seconds to do a reset, watch turned itself off, but it didnt powerup.
I tried pressing all kind of button combinations, but watch seems dead.

Guess I am gonna have to send the watch to Suunto.

Oh yeah, and 30min before i noticed the watch wasnt working i cleaned it up under tap water (normal, drinkable water, whicj I hope watch should be able to handle).

I am actually really dissapointed with the watch, I bought it because it doesnt have all bells and whistles like Garmin, I thought great, less bugs, but I guess I was wrong. Even basic fuctions have major bugs and watch is pretty expensive and its been like 3 months from last update

darxmurf · 11 Sept 2023, 11:39

I hope suunto is not a member of the “patch Tuesday” club

e6321 · 11 Sept 2023, 16:37

@markeczzz give it a day or two off the charger and then see if you can get it to boot up. Same symptoms happened to me and the battery seemed to die at which point it booted back up once on charger.

Worth a shot.

BrunoH · 12 Sept 2023, 04:33

@e6321 I had this problem with my daughter’s Honor Band 5. I googled for help and came across with a suggestion to put the watch in a freezer for an hour. A few electrons probably rearranged in sub-zero temperatures and HB5 started charging again!

darxmurf · 12 Sept 2023, 07:27

@BrunoH those black magic stuffs I do that at work with dead hard disks, sometimes when you cool them down, the mechanical parts move a bit and you can potentially make them work again for a few minutes.

About the watch, I would say the cold temperature will slow down the battery leading the watch to think it’s almost empty.

Sergei Ladeishchikov · 21 Sept 2023, 13:33

Hi all! I have been using Suunto Vertical since June, today was the first time since then I was in the water when the watch was submerged. I used snorkeling mode. After this, the watch began to reboot cyclically. But I could still see the main screen. After trying to reboot with the top button, it got worse, the watch stopped showing the main screen and just constantly rebooted. After connecting the charger and trying to reset with the top button, the watch simply turned off and was silent! After about 10 minutes, the clock began to reboot again. What should my actions be? Wait for the battery to drain (it can take forever in this mode)? Should I send the watch under warranty (I live quite far from official services and this can take almost forever)? Is there any solution to this problem?

Egika · 21 Sept 2023, 14:08

@Sergei-Ladeishchikov first action: reach out for Suunto tech support. They can be contacted through the app

danklod · 24 Oct 2023, 11:17

Has anyone had problem with pool swimming or the watch can crash only after openwater swimming or snorkeling?

firatgoker · 24 Oct 2023, 17:44

@Florent-Perrier
Hello everyone;
I had the same problem with my Suunto Vertical.
I used snorkeling mode. First, the watch began to reboot non-stop. Then black screen. All reset, rebooting, charging attempts failed…
This is my second unit, first one had a dead pixel on it’s screen.
I’m very disappointed with Vertical all around and now this…
I love Suunto brand, my old dive computers still working flawlessly. I just switched from Garmin with very high expectations. All I have is laggy screen, missing very basic software functionality, terrible watch faces, nearly no customization options and now in the middle of the sea a dead watch.
I am really sorry about Suunto brand.

aslysz · 9 Dec 2023, 22:52

Look at this Video of my SV --> Vertical Crash

This is after crash with codes 1403 i 1401… watch still in service center.

Frederic · 9 Dec 2023, 22:52

I just received my Vertical 2 days ago.

I turned it on, and it prompted immediately to update to the latest firmware (2.30.26) so I did that.
In the evening, I charged it and after 1h, i picked it up only to find it shutoff and unresponsive.
I pushed on every button long enough that it turned on.

I did some googling and ended up here.
Hopefully Suunto is working on a fix soon.

Florent Perrier · 14 Dec 2023, 11:59

Hi, i am the one that opened this topic.

Just came here to tell you after sending back my watch to suunto for repair late august, it was functionnal again.

But 5 days ago, the SAME happened again : froze screen, and the 12sec top button reset results in turning the watch off but no way rebooting it.

In attached file, the repair report from august wich indicates that the device was properly working back with the 12sec reset. Which is absolutely false, as it did not worked for me, and, its not working right now…

I’m sending it back again.
I am VERY disapointed from this watch.
My old Suunto 5 NEVER had any knid of bug in many years of use. This one already 2 bugs in few months…and terrible bugs. not the one you can “live” with.

Regards,
Florent

ServiceNote-blacked.pdf

Brad_Olwin · 14 Dec 2023, 19:44

@Florent-Perrier Very sorry this has happened to you. Hopefully Suunto can better understand what is causing the problem. They do care about the product and I think this behavior is unusual so hopefully the root cause can be identified. Again, sorry!

markeczzz · 26 Feb 2024, 14:13

@markeczzz said in Watch turned off and does not reboot:

After bugs with crashing activites, now this happend to me also.

I noticed the watch wasnt changing time so i tried to push buttons, but everything was stuck, nothing was happening.
I pressed upper button for 12 seconds to do a reset, watch turned itself off, but it didnt powerup.
I tried pressing all kind of button combinations, but watch seems dead.

Guess I am gonna have to send the watch to Suunto.

Oh yeah, and 30min before i noticed the watch wasnt working i cleaned it up under tap water (normal, drinkable water, whicj I hope watch should be able to handle).

I am actually really dissapointed with the watch, I bought it because it doesnt have all bells and whistles like Garmin, I thought great, less bugs, but I guess I was wrong. Even basic fuctions have major bugs and watch is pretty expensive and its been like 3 months from last update

So this happened again. I noticed watch wasnt changing time i so pressed upper button for 12 seconds for a reset, but now watch is dead. Battery should be around 70%.
Anyone have a solution on how to turn on watch again? Last time i sent it to Suunto, and they said they pressed upper button for 12 seconds and watch turned on (like I didn’t try that).

Mff73 · 26 Feb 2024, 14:20

@markeczzz
did you try to plug it on the charger ?

Todd Danielczyk · 26 Feb 2024, 14:53

@markeczzz Sometimes taking it off the charger holding the upper button for 12 seconds and putting it back on the charger will “wake it up”.

I had a similar thing happen on the last firmware where it would hang up, but haven’t seen it since the latest firmware.

markeczzz · 26 Feb 2024, 16:00

@Todd-Danielczyk
Well its on charger now, but still cant turn it on. I tried turning it on on charger, taking it off the charger and few more combinations but nothing works.
And the way charger is flimsy, I cant be sure if its even charging.

It’s on the latest firmware.

Florent Perrier · 2 Sept 2024, 07:44

Badum tsss !

Just so you all know, today for the THIRD time, watch got the same problem.
I’m mad.

Frozen screen, then turned black, not responding to any command.
There is nothing i can do except sending it FOR THE DAMM THIRD TIME to Suunto.

I’m gonna call either a refund, or a change of the watch.
There is NO WAY i will tolerate to be sent back the same serial number again.

Владислав Мур · 10 Oct 2024, 15:32

Hello everyone!

I had such a problem for the first time in June, after I bought in the mountains in the river. At first, he gave it to a third-party company for repair (since Suunto left Russia for political reasons). I fixed them, they worked until last week. I bought in the sea and again the same story as everyone above, a soft reset and they stop working.

I removed the back cover and found that if you turn off the loop button, the watch works great, it is worth connecting it slowly, so it becomes clear that the middle button works (as if you press it for a long time). That’s why no one can turn on the watch right away. In the case of fresh water, it seems to dry up and work, with salt water it is more difficult.

I’m thinking of getting to the buttons at all and cleaning them, seeing what the mechanism is. But I can’t pull the board out through the back cover. It feels like it’s out through the top. I’m afraid to make efforts, it’s still electronics.

Maybe someone knows how to disassemble the watch and take out the board?