Watch turned off and does not reboot

[Brad_Olwin]

@darxmurf That may have been a simple reboot. How low on battery was the watch when you started charging?
I have several charging cables; one of them is very picky and vibration of the watch from a notification can stop the charging, stop map downloading, etc. I noticed this when my maps would stop downloading, I turned of notifications on the watch until map downloading was finished.
This is one of about 3 or 4 of the same type of charging cable.

[darxmurf]

@Brad_Olwin the battery was around 40%, after resetting it it was a 99%. I don’t have notifications enabled or anything making the watch vibrating, it’s probably something else. But it’s working as normal now.
But still, waiting for a new firmware

[dombo]

@darxmurf exactly this happened to me more times, but at least the watch charged. on the other hand at least twice I put watch to charge, I was sure it start charging but when I come back it was on the same level. not good, as I need to quickly recharge before activity

[Egika]

@dombo said in Watch turned off and does not reboot:

@darxmurf on the other hand at least twice I put watch to charge, I was sure it start charging but when I come back it was on the same level. not good, as I need to quickly recharge before activity

Make sure your contacts are clean and free of residue from skin, grease, shampoo, etc.
Plus I found the magnets of the charger are not super strong, so it helps to put charger and watch on a flat surface.
Then watch for the charging screen to appear.

[darxmurf]

@Egika said in Watch turned off and does not reboot:

Make sure your contacts are clean and free of residue from skin, grease, shampoo, etc.
Plus I found the magnets of the charger are not super strong, so it helps to put charger and watch on a flat surface.
Then watch for the charging screen to appear.

I have to say, the charging system of the Vertical could have stronger magnets to hold the watch.

[A Former User]

I am not sure if it’s the same problem, or something similar, but I have put the watch on the charger and returned to pick it up after a while to learn that the watch is turned off (blank black screen) and I couldn’t turn it on at first. After fiddling with the watch for a few minutes and pushing various buttons it eventually turned on. I have checked the battery level after that and it’s charged to 99%. …

[Brad_Olwin]

@darxmurf This is not possible, there are components inside the watch that are affected by magnetic fields. The magnets were changed with the introduction of the S9PP to prevent damage of internal components. I have one charger that requires rotating the charger to get the watch to charge, none of my other chargers are this problematic. If you are having the same issue as me, perhaps contact support and ask for a refund.

Personally, I would rather have the magnets than a port, where I think failure rates and ingress of water, dirt, etc are greater.

[markeczzz]

After bugs with crashing activites, now this happend to me also.

I noticed the watch wasnt changing time so i tried to push buttons, but everything was stuck, nothing was happening.
I pressed upper button for 12 seconds to do a reset, watch turned itself off, but it didnt powerup.
I tried pressing all kind of button combinations, but watch seems dead.

Guess I am gonna have to send the watch to Suunto.

Oh yeah, and 30min before i noticed the watch wasnt working i cleaned it up under tap water (normal, drinkable water, whicj I hope watch should be able to handle).

I am actually really dissapointed with the watch, I bought it because it doesnt have all bells and whistles like Garmin, I thought great, less bugs, but I guess I was wrong. Even basic fuctions have major bugs and watch is pretty expensive and its been like 3 months from last update

[darxmurf]

I hope suunto is not a member of the “patch Tuesday” club

[e6321]

@markeczzz give it a day or two off the charger and then see if you can get it to boot up. Same symptoms happened to me and the battery seemed to die at which point it booted back up once on charger.

Worth a shot.

[BrunoH]

@e6321 I had this problem with my daughter’s Honor Band 5. I googled for help and came across with a suggestion to put the watch in a freezer for an hour. A few electrons probably rearranged in sub-zero temperatures and HB5 started charging again!

[darxmurf]

@BrunoH those black magic stuffs I do that at work with dead hard disks, sometimes when you cool them down, the mechanical parts move a bit and you can potentially make them work again for a few minutes.

About the watch, I would say the cold temperature will slow down the battery leading the watch to think it’s almost empty.

[Sergei Ladeishchikov]

Hi all! I have been using Suunto Vertical since June, today was the first time since then I was in the water when the watch was submerged. I used snorkeling mode. After this, the watch began to reboot cyclically. But I could still see the main screen. After trying to reboot with the top button, it got worse, the watch stopped showing the main screen and just constantly rebooted. After connecting the charger and trying to reset with the top button, the watch simply turned off and was silent! After about 10 minutes, the clock began to reboot again. What should my actions be? Wait for the battery to drain (it can take forever in this mode)? Should I send the watch under warranty (I live quite far from official services and this can take almost forever)? Is there any solution to this problem?

[Egika]

@Sergei-Ladeishchikov first action: reach out for Suunto tech support. They can be contacted through the app

[danklod]

Has anyone had problem with pool swimming or the watch can crash only after openwater swimming or snorkeling?

[firatgoker]

@Florent-Perrier
Hello everyone;
I had the same problem with my Suunto Vertical.
I used snorkeling mode. First, the watch began to reboot non-stop. Then black screen. All reset, rebooting, charging attempts failed…
This is my second unit, first one had a dead pixel on it’s screen.
I’m very disappointed with Vertical all around and now this…
I love Suunto brand, my old dive computers still working flawlessly. I just switched from Garmin with very high expectations. All I have is laggy screen, missing very basic software functionality, terrible watch faces, nearly no customization options and now in the middle of the sea a dead watch.
I am really sorry about Suunto brand.

[aslysz]

Look at this Video of my SV --> Vertical Crash

This is after crash with codes 1403 i 1401… watch still in service center.

[Frederic]

I just received my Vertical 2 days ago.

I turned it on, and it prompted immediately to update to the latest firmware (2.30.26) so I did that.
In the evening, I charged it and after 1h, i picked it up only to find it shutoff and unresponsive.
I pushed on every button long enough that it turned on.

I did some googling and ended up here.
Hopefully Suunto is working on a fix soon.

[Florent Perrier]

Hi, i am the one that opened this topic.

Just came here to tell you after sending back my watch to suunto for repair late august, it was functionnal again.

But 5 days ago, the SAME happened again : froze screen, and the 12sec top button reset results in turning the watch off but no way rebooting it.

In attached file, the repair report from august wich indicates that the device was properly working back with the 12sec reset. Which is absolutely false, as it did not worked for me, and, its not working right now…

I’m sending it back again.
I am VERY disapointed from this watch.
My old Suunto 5 NEVER had any knid of bug in many years of use. This one already 2 bugs in few months…and terrible bugs. not the one you can “live” with.

Regards,
Florent

ServiceNote-blacked.pdf

[Brad_Olwin]

@Florent-Perrier Very sorry this has happened to you. Hopefully Suunto can better understand what is causing the problem. They do care about the product and I think this behavior is unusual so hopefully the root cause can be identified. Again, sorry!