Suunto support not answering for days and I just have a few questions.

Twan Lange

Just gonna copy paste my message to suunto support, because I’m tired of typing it over and over. I’d appreciate any help regarding these questions and how to more easily get in touch with customer support, since I don’t have multiple hours to spend watching the chat window or waiting for an email from the support team for days…

Dear Suunto Support Team,

I am looking into buying a new sportswatch and I used your comparison site to compare between the 9 peak pro and the Vertical. There seems to be quite a few odd pieces of information.

under “Language” the peak pro lists multiple languages, while the vertical just has a checkmark. Does that mean the same list applies to the vertical? The site also highlights the section, meaning there is a difference between the two models.
Declination correction: Is there no declination correction on the vertical? How come? Does the “-” sign mean that it is totally absent or just manual? Also, does the compass still function if i stand still and rotate the watch or does it need 2 points to calculate my direction from that?
Activity targets: again, the peak pro lists 2, while the vertical only has a checkmark. Does this mean it has the same targets as the peak pro or are there more? If so, which ones?
Route planning with altitude profile: the Vertical seems to lack this feature, which is surprising considering the model name. Does this mean that there is no screen for navigating using the altitude profile of a predetermined route (like this)? Or does “route planning with altitude profile” describe a different feature?
“Outdoor maps by satellite, terrain and topography in web by Mapbox, Google Maps & Android” feature is not available on the vertical, but I couldn’t find much information about it on the internet. What does it entail? Does it just mean you could download the maps from Mapbox / Google maps? It says “in web”, does that mean they are only available while connected to the internet or only on a PC / phone?
“Bearing navigation”: How come it’s not available on the Vertical? Seems like a pretty easy to implement feature, while also being very crucial for navigating. The comparison page lists it as not included, but then again, this other suunto support page lists it as a feature of the Vertical model?
“Setup intervals”: Looks like this is a feature that you can only use “on watch” with the Vertical? This seems impractical. Im guessing you can still make interval training plans using the suunto app?
The whole “speed and distance” section (cadence based speed and distance, GPS speed and distance, chrono, foot POD support etc.) This is surely a mistake, There is no way the Vertical model has none of these. Is it all the same as the peak pro?
Recovery time daily view: One has a checkmark, the other has “on watch”. Does this mean the peak pro only has it in the app, and the Vertical has it on the watch as well. Or does the vertical only show it on the watch?
On this part of your site you list products that are compatible with your partner “Trainingpeaks”, but the 9 peak pro and the vertical are both absent from that list, even though they are both in the suuntoPlus program. Does that mean you can only access parts of the suuntoplus partnerships and if so, is there a list somewhere?

Thanks in advance for the response and best regards,
[name]

sartoric

Skipping the support and web page stuff, that we can’t solve in any way, there are a lot of review out there that goes through any possible characteristic of the watch, with videos and images, that’s always better than words in this case

you can find some links if you use the search function

freeheeler

@Twan-Lange
sorry to read that support didn’t support you as expected. frankly speaking, it is a long list…
please allow me to try to help you in a few sentences:
which language do you want to use with your watch? I did not check or compare all, but I will look them up in both watches. my wild guess, they both support the same language.
all other questions: I have both watches and out of the top of my head the major differences are: maps and battery life.
e.g. there’s declination, bearing, alti navigation on both, simple intervals setup in the watch, complex intervals from SA…
there is no map on the Pro as you know. the supported map in the Vertical is a proprietary map, while the map in SA is from mapbox.

I hope this helps. in case you have more specific questions, despite the language, please let us know.

mikekoski490

@Twan-Lange The comparison chart is not up to date and/or not accurate. I looked at it as well, and honestly did a wtf on most of the boxes where 9PP was checked off, and Vertical was not - BECAUSE yes the Vertical does everything the 9PP does in the areas you mentioned.

Suunto needs to update their comparison chart.

MdzOtt

@Twan-Lange most comparison tables are automatically generated from the feature lists. The problems often are that a feature is named differently in one product than the other. i can relate to your frustration, but the table is just the first step. As @sartoric mentioned, there are numerous videos and articles on the web comparing and/or evaluating various models.

Egika

@Twan-Lange said in Suunto support not answering for days and I just have a few questions.:

Just gonna copy paste my message to suunto support, because I’m tired of typing it over and over. I’d appreciate any help regarding these questions and how to more easily get in touch with customer support, since I don’t have multiple hours to spend watching the chat window or waiting for an email from the support team for days…

Dear Suunto Support Team,

I am looking into buying a new sportswatch and I used your comparison site to compare between the 9 peak pro and the Vertical. There seems to be quite a few odd pieces of information.

under “Language” the peak pro lists multiple languages, while the vertical just has a checkmark. Does that mean the same list applies to the vertical? The site also highlights the section, meaning there is a difference between the two models.

Languages are the same (and Chinese is included :))

Declination correction: Is there no declination correction on the vertical? How come? Does the “-” sign mean that it is totally absent or just manual? Also, does the compass still function if i stand still and rotate the watch or does it need 2 points to calculate my direction from that?

Declination can be set manually in 0.5° steps
Compass is just a magnetic compass and shows your direction when standing still.

Activity targets: again, the peak pro lists 2, while the vertical only has a checkmark. Does this mean it has the same targets as the peak pro or are there more? If so, which ones?

There are the same two targets in both watches. One for steps one for calories

Route planning with altitude profile: the Vertical seems to lack this feature, which is surprising considering the model name. Does this mean that there is no screen for navigating using the altitude profile of a predetermined route (like this)? Or does “route planning with altitude profile” describe a different feature?

While I would say that the planning part is a feature of the Suunto App, the altitude profile in the watch showing you where you are altitude wise on a route, is the same.

“Outdoor maps by satellite, terrain and topography in web by Mapbox, Google Maps & Android” feature is not available on the vertical, but I couldn’t find much information about it on the internet. What does it entail? Does it just mean you could download the maps from Mapbox / Google maps? It says “in web”, does that mean they are only available while connected to the internet or only on a PC / phone?

Don’t know what it means in detail, but you get the maps for planning in the Suunto App (different layers (summer, winter, satellite, outdoor, etc), but all based on Mapbox afaik. And then the Vertical has maps on the watch.

“Bearing navigation”: How come it’s not available on the Vertical? Seems like a pretty easy to implement feature, while also being very crucial for navigating. The comparison page lists it as not included, but then again, this other suunto support page lists it as a feature of the Vertical model?

Bearing navigation is available in Vertical

“Setup intervals”: Looks like this is a feature that you can only use “on watch” with the Vertical? This seems impractical. Im guessing you can still make interval training plans using the suunto app?

Yes. There is a simple interval screen on the watch and pre planned trainings plans from the App synced to the watch. Same functionality in both models.

The whole “speed and distance” section (cadence based speed and distance, GPS speed and distance, chrono, foot POD support etc.) This is surely a mistake, There is no way the Vertical model has none of these. Is it all the same as the peak pro?

Yes. All the same.

Recovery time daily view: One has a checkmark, the other has “on watch”. Does this mean the peak pro only has it in the app, and the Vertical has it on the watch as well. Or does the vertical only show it on the watch?

Also the same with both watches. Recovery is shown on the watch and synced to the app.

On this part of your site you list products that are compatible with your partner “Trainingpeaks”, but the 9 peak pro and the vertical are both absent from that list, even though they are both in the suuntoPlus program. Does that mean you can only access parts of the suuntoplus partnerships and if so, is there a list somewhere?

The Suunto+ TrainingPeaks screen is there to be selected from the S+ selection. It works on both watches.

Thanks in advance for the response and best regards,
[name]

Cheers!