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HR sensor not always connecting

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  • B Offline
    be1t0n Bronze Member
    last edited by 3 Oct 2023, 05:58

    I have a S9 Baro and pair it with a wahoo Tickr. I’ve never really had an issue that wasn’t fixed by the strap just needing a new battery. Over the last couple of days I’ve found that my watch isn’t always connecting to the HR sensor when starting a new exercise despite it showing up on other devices (the Tickr supports multiple Bluetooth connections).

    I’ve tried a couple of new batteries and have deleted/reconnected the strap a number of times. The watch sees it to add it as a sensor……just doesn’t always connect to it when starting an activity.

    Any ideas?

    B 1 Reply Last reply 3 Oct 2023, 06:12 Reply Quote 2
    • B Offline
      BrunoH Gold Members @be1t0n
      last edited by BrunoH 10 Mar 2023, 06:13 3 Oct 2023, 06:12

      @be1t0n I used to have the exact same problem with Suunto Movesense HR strap. The actual sensor module (the round detachable button) was perfectly ok, but the connectivity of the belt was failing. I had bought it second hand and it was a little bit small for me, so it was under lot of stress and strain while wearing. Also all the sweat and chlorine water while were probably bad for it.

      Can’t be sure about it, but my bet is that the strap has gone bad. I am not familiar with Tickr; but can you replace the strap only?

      Compasses: M-311, A-10, SK-7
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      Sports: Metron, S7, S9B and Vertical

      B 1 Reply Last reply 3 Oct 2023, 16:03 Reply Quote 0
      • B Offline
        be1t0n Bronze Member @BrunoH
        last edited by 3 Oct 2023, 16:03

        @BrunoH hi.

        You can. Strap looks fine. It’s not very old. It’s strange that everything else was seeing the sensor at the same time that the S9 wasn’t. The Tickr can link to multiple devices at once and it was rock solid on everything other than the watch.

        1 Reply Last reply Reply Quote 1
        • T Offline
          TiagoSPM
          last edited by 3 Oct 2023, 23:53

          once, when the battery was below 10%, the original suunto belt with new batt, never connected. No matter reseting connections. Then recharged the watch til 21%, turned off wrist HR, then back to connection! Another time, didn´t notice the batt was below 10%, out for a run with the belt, HR was recorded just on wrist… wich accuracy is always worst…

          1 Reply Last reply Reply Quote 0
          • D Offline
            Dimitrios Kanellopoulos Community Manager
            last edited by 4 Oct 2023, 07:37

            I had this problem. Its reported and fixed on next FW update. This is a veru specific scenario it happens. Reboot fixes it

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            B 1 Reply Last reply 9 Oct 2023, 13:48 Reply Quote 4
            • T Online
              Tieutieu Platinum Member
              last edited by Tieutieu 10 Apr 2023, 09:06 4 Oct 2023, 09:05

              I Also had a strange disconnection few weeks ago before an important race.
              The sensor of my HR suunto belt disconnected from my SV. I’ve Tried everything I could (unpairing - reappairing, changing battery, changing belt, SV soft reset, restart…). Never succedeed to connect it again. No reasons, It had worked just fine for hundred of hours and few years…

              I resigned myself to buy another sensor, It works fine. I’ll try the old sensor again someday or with my wife’s S9pp to see if it still works.

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              1 Reply Last reply Reply Quote 0
              • B Offline
                be1t0n Bronze Member @Dimitrios Kanellopoulos
                last edited by 9 Oct 2023, 13:48

                @Dimitrios-Kanellopoulos

                Reboot of what? The watch?

                E 1 Reply Last reply 9 Oct 2023, 14:47 Reply Quote 0
                • B Offline
                  be1t0n Bronze Member
                  last edited by 9 Oct 2023, 13:50

                  I can also confirm this issue is the same on the Suunto Vertical

                  E L 2 Replies Last reply 9 Oct 2023, 14:48 Reply Quote 0
                  • E Online
                    Egika Platinum Member @be1t0n
                    last edited by 9 Oct 2023, 14:47

                    @be1t0n said in HR sensor not always connecting:

                    @Dimitrios-Kanellopoulos

                    Reboot of what? The watch?

                    this was meant in reply to @TiagoSPM’s comment

                    t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                    Race S All Black - TI Canary - Titanium Courtney

                    B 1 Reply Last reply 9 Oct 2023, 15:09 Reply Quote 1
                    • E Online
                      Egika Platinum Member @be1t0n
                      last edited by 9 Oct 2023, 14:48

                      @be1t0n said in HR sensor not always connecting:

                      I can also confirm this issue is the same on the Suunto Vertical

                      this makes me think it is rather a strap/sensor issue than a watch one.
                      Can you rule out that both BT connections are in use already?

                      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                      Race S All Black - TI Canary - Titanium Courtney

                      1 Reply Last reply Reply Quote 0
                      • B Offline
                        be1t0n Bronze Member @Egika
                        last edited by 9 Oct 2023, 15:09

                        @Egika Sensor this sensor can connect to more than one thing at a time and is connecting to everything else as expected. The watch will allow me to add it as a sensor but (usually) won’t connect to it for use during an activity.

                        When I’m at the gym it would only have my watch to connect to and nothing else. At home it would connect to my watch and to my bike trainer.

                        These all worked perfectly until recently.

                        I would agree that the issue is with the strap if it wasn’t for the fact that it connects to everything else without issue.

                        E 1 Reply Last reply 9 Oct 2023, 15:17 Reply Quote 0
                        • E Online
                          Egika Platinum Member @be1t0n
                          last edited by 9 Oct 2023, 15:17

                          @be1t0n thank you for clarification.
                          I am out of ideas now…

                          t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                          Race S All Black - TI Canary - Titanium Courtney

                          1 Reply Last reply Reply Quote 0
                          • L Offline
                            Likarnik Bronze Member @be1t0n
                            last edited by 10 Oct 2023, 05:54

                            @be1t0n happened to me as well couple of times. I had to pair sensor again. It had nothing to do with bad strap or low battery.

                            B 1 Reply Last reply 14 Oct 2023, 13:46 Reply Quote 0
                            • B Offline
                              be1t0n Bronze Member @Likarnik
                              last edited by 14 Oct 2023, 13:46

                              @Likarnik yeah, pairing again made no difference for me. Really odd.

                              1 Reply Last reply Reply Quote 0
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