Stopped vibrating

[joao.marques]

Hi there!

I’ve had my Vertical for 2 months now (after a very bad experience with a 5 Peak that has to be sent for repair and subsequent substitution). Today, the watch just stopped vibrating. Either on incoming calls, mobile notifications, or standalone watch features such as stopwatch, for instance.

I’ve tried everything: rebooting, toggling no disturbing mode, nothing seems to work here…

Any ideas? Before I have to request a repair and forget that I ever want to repeat a Suunto ever again?

Thanks in advance!

[deserthike20]

@joao-marques The first thing would be to check if vibration didn’t somehow get turned off by going to Settings-General- Tones- Vibration.

The other option is checking that Power Saving is off which also turns off vibration. That is under Settings-General-Power Saving

If that isn’t the issue I’d do a soft reset by holding the upper button for about 12 seconds till it restarts. I’d bet one of those fixes the issue.

[Brad_Olwin]

@joao-marques How are Tones and Vibration set in your settings?

[joao.marques]

@Brad_Olwin tones all off, vibration ON, alarms both…

[Brad_Olwin]

@joao-marques And Power Saving is off?

[surfboomerang]

and the watch has more than 10% of battery left?

[jimmyG78]

@deserthike20 worked for my suunto 9 G1 old watch but bought new a year ago. Tones and vibration were on, power saving off. The 12 sec soft reset did the trick for me.