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Sleep tracking bug ?

Scheduled Pinned Locked Moved Suunto Race
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  • C Offline
    ChrisA Platinum Member @wmichi
    last edited by 5 Nov 2023, 19:51

    @wmichi Ah I see you already switched sides - was just a thought. Ah… and I know kids can be hard sometimes 😵‍💫. While I would love to say it only gets better, I have a 15 year old young lady here, whose “defiance” sometimes is hard to bear too 😅, but it’s really getting better - my 21 year old is a real pleasure again 😉

    W 1 Reply Last reply 5 Nov 2023, 20:18 Reply Quote -1
    • W Offline
      wmichi @ChrisA
      last edited by 5 Nov 2023, 20:18

      @ChrisA I’ve heard boys can be difficult in the toddler age, but it’s easier with them in puberty, and with girls it’s the other way around. Ok, boys get drunk and do stupid things. But hey, I can handle that, I was also stupid und drunk 😉 This doesn’t solve my ultra high important issue with sleep tracking, but it’s comforting to hear, that with kids somehow everyone is in the same boat.

      1 Reply Last reply Reply Quote 2
      • M Offline
        mgomes78
        last edited by 25 Nov 2023, 00:46

        I am just hopping on the sleep tracking issue with my Suunto Race. The sleep tracking worked great for the first two weeks, then completely stopped. I didn’t change any settings. I have restarted the watch and after three days of no sleep tracking, did a factory reset yesterday. Still no sleep tracking last night. Somehow it is still tracking my naps though. Kind of frustrated, not sure if I should return the watch or not, I really like it. I contacted Suunto support this morning and they stated it is a known bug and a fix is coming soon. Anybody else having a similar issue or just my device?

        S Z 2 Replies Last reply 2 Dec 2023, 07:16 Reply Quote 2
        • S Offline
          SwissCheese @mgomes78
          last edited by 2 Dec 2023, 07:16

          @mgomes78 More or less the same issue, bought the watch, a week ago. Worked the first 2 nights, and then nothing. I did the reset, and lower the HR, but still nothing… Quite frustrating as I moved from the Peak Pro which worked just fined to the Race hoping for better performances…

          S 1 Reply Last reply 7 Dec 2023, 08:13 Reply Quote 1
          • F Offline
            fabula670
            last edited by 6 Dec 2023, 09:03

            Hi all,
            bought a SR a month ago, all’s gone right, no major problems with the old firmware as well (updated it as soon as it’s been released, though).
            Anyway, today is the first day that sleep has not been tracked; haven’t changed any parameters at all, this function worked quite well until yesterday.

            F 1 Reply Last reply 7 Dec 2023, 14:35 Reply Quote 0
            • S Offline
              SwissCheese @SwissCheese
              last edited by 7 Dec 2023, 08:13

              @SwissCheese Alright, so I increased my rest HR at 70 and now it seems to finally work !

              S 1 Reply Last reply 9 Dec 2023, 08:58 Reply Quote 0
              • F Offline
                fabula670 @fabula670
                last edited by 7 Dec 2023, 14:35

                @fabula670

                well, this morning I got the sleep tracking again; it showed up after a while, as when I woke up it stated “no sleep tracking”.
                This occurred a couple of times since when I’ve been using this function.

                I 1 Reply Last reply 8 Dec 2023, 14:46 Reply Quote 0
                • I Online
                  isazi Moderator @fabula670
                  last edited by 8 Dec 2023, 14:46

                  @fabula670 the watch needs to detect you are really awake before showing you the message and make the data available in the widget. So it is normal if you wake up and still see “no sleep tracked” for few minutes, before the algorithm decides that you are probably not going to bed again.

                  What is not normal is if after a long time, or even at the end of the day, you still have “no sleep tracked”.

                  Watch: Suunto Vertical Ti

                  Blog: isazi's home

                  1 Reply Last reply Reply Quote 2
                  • F Offline
                    fabula670
                    last edited by 8 Dec 2023, 17:38

                    Thanks for the info, Isazi; and yes, Wednesday remains blank regarding the sleep tracking.

                    1 Reply Last reply Reply Quote 0
                    • S Offline
                      SwissCheese @SwissCheese
                      last edited by 9 Dec 2023, 08:58

                      @SwissCheese Well, false alert… it doesn’t work anymore… but for some reasons it tracked a nap yesterday after deactivated the VFC… but even with that, it didn’t track my night sleep… Don’t know what else I can do…

                      1 Reply Last reply Reply Quote 0
                      • Z Offline
                        Zachshere @mgomes78
                        last edited by 27 Dec 2023, 15:58

                        @mgomes78 I have had the exact same thing happen. Have you had any luck getting it to work? I am wondering what to do as well.

                        A 1 Reply Last reply 20 Jun 2024, 10:50 Reply Quote 0
                        • A Offline
                          aslysz @Zachshere
                          last edited by 20 Jun 2024, 10:50

                          @Zachshere

                          This is still a problem. I have the Race and the Vertical - both did not track sleep or measure HRV.

                          S. Vertical was replaced with a new one (by a service center in Finland) and since then it has been working properly.

                          Race shows 50% resources every morning and does not show (despite the appropriate sleep tracking setting) sleep data, neither HRV nor REM. My father’s S. Vertical had a similar failure twice in a row (!), the first time watch was replaced, after the replacement, sleep tracking and HRV worked for about 2 weeks, it no longer works despite many restarts. This time, instead of repairing Suunto, my father bought Garmin Tactix 7 Pro - he probably won’t go back to Suunto.

                          Like you all - as a fan of the brand and ascetic solutions, I am extremely disappointed with the failures. All my inc. suunto 9 baro tit. (from the first series), 9 pro, Vertical and Race crashed. Race hasn’t been sent back for repair yet, I’m still under the illusion that an update will solve the problem, it’s hard for me to believe that it’s a hardware failure.

                          Vertical Solar / Baro 9 Tit. … and in the past a lot of others Suunto dev. ;)

                          1 Reply Last reply Reply Quote 0
                          • V Offline
                            valery.kasinski
                            last edited by valery.kasinski 18 Jul 2024, 14:31

                            I have been wearing watches (suunto race) for a week 24/7 - haven’t seen anything like sleep tracking as such. (I already reset watches because after recent software update because, all hr and bo sensors stopped working), now - no sleep tracking.
                            HR sensors shows 45-50 in the morning, however no sleep tracking, I have default rest HR settings, sleep tracking on, dnd of.

                            1 Reply Last reply Reply Quote 0
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