Sleep tracking bug ?
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I am just hopping on the sleep tracking issue with my Suunto Race. The sleep tracking worked great for the first two weeks, then completely stopped. I didn’t change any settings. I have restarted the watch and after three days of no sleep tracking, did a factory reset yesterday. Still no sleep tracking last night. Somehow it is still tracking my naps though. Kind of frustrated, not sure if I should return the watch or not, I really like it. I contacted Suunto support this morning and they stated it is a known bug and a fix is coming soon. Anybody else having a similar issue or just my device?
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@mgomes78 More or less the same issue, bought the watch, a week ago. Worked the first 2 nights, and then nothing. I did the reset, and lower the HR, but still nothing… Quite frustrating as I moved from the Peak Pro which worked just fined to the Race hoping for better performances…
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Hi all,
bought a SR a month ago, all’s gone right, no major problems with the old firmware as well (updated it as soon as it’s been released, though).
Anyway, today is the first day that sleep has not been tracked; haven’t changed any parameters at all, this function worked quite well until yesterday. -
@SwissCheese Alright, so I increased my rest HR at 70 and now it seems to finally work !
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well, this morning I got the sleep tracking again; it showed up after a while, as when I woke up it stated “no sleep tracking”.
This occurred a couple of times since when I’ve been using this function. -
@fabula670 the watch needs to detect you are really awake before showing you the message and make the data available in the widget. So it is normal if you wake up and still see “no sleep tracked” for few minutes, before the algorithm decides that you are probably not going to bed again.
What is not normal is if after a long time, or even at the end of the day, you still have “no sleep tracked”.
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Thanks for the info, Isazi; and yes, Wednesday remains blank regarding the sleep tracking.
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@SwissCheese Well, false alert… it doesn’t work anymore… but for some reasons it tracked a nap yesterday after deactivated the VFC… but even with that, it didn’t track my night sleep… Don’t know what else I can do…
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@mgomes78 I have had the exact same thing happen. Have you had any luck getting it to work? I am wondering what to do as well.
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This is still a problem. I have the Race and the Vertical - both did not track sleep or measure HRV.
S. Vertical was replaced with a new one (by a service center in Finland) and since then it has been working properly.
Race shows 50% resources every morning and does not show (despite the appropriate sleep tracking setting) sleep data, neither HRV nor REM. My father’s S. Vertical had a similar failure twice in a row (!), the first time watch was replaced, after the replacement, sleep tracking and HRV worked for about 2 weeks, it no longer works despite many restarts. This time, instead of repairing Suunto, my father bought Garmin Tactix 7 Pro - he probably won’t go back to Suunto.
Like you all - as a fan of the brand and ascetic solutions, I am extremely disappointed with the failures. All my inc. suunto 9 baro tit. (from the first series), 9 pro, Vertical and Race crashed. Race hasn’t been sent back for repair yet, I’m still under the illusion that an update will solve the problem, it’s hard for me to believe that it’s a hardware failure.
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I have been wearing watches (suunto race) for a week 24/7 - haven’t seen anything like sleep tracking as such. (I already reset watches because after recent software update because, all hr and bo sensors stopped working), now - no sleep tracking.
HR sensors shows 45-50 in the morning, however no sleep tracking, I have default rest HR settings, sleep tracking on, dnd of.