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Frozen Race

Scheduled Pinned Locked Moved Suunto Race
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  • C Offline
    colinmacdon Bronze Member
    last edited by 17 Nov 2023, 18:51

    I am on my second Titanium Race. With this latest one, I was noticing a few initial GPS locks were quite far off, the initial tracks starting a few houses down, and flying through their living rooms. I suppose it could be a bad initial lock.

    Today, I started another activity and it froze on the screen after I selected the activity. Would not react to buttons, had to do a soft reset.
    loading.jpg
    The reboot, removed my pinned widget,

    The watch seemed to come back to life. Later on tried another activity, but they were all gone.Blank.jpg

    Reboot again, and then all the old notifications previously start popping up.
    Start an activity, and all the custom activities I made are gone, and it only shows three: Hiking, Cycling, and Running.
    activities.jpg

    Reboot, then it gives me the guide as if I’ve never used the watch before:Guide.jpg

    Is this looking to be a dud? Thoughts?

    C L 2 Replies Last reply 17 Nov 2023, 21:19 Reply Quote 0
    • C Offline
      colinmacdon Bronze Member @colinmacdon
      last edited by 17 Nov 2023, 21:19

      @colinmacdon No sports modes now.
      https://youtube.com/shorts/7dWz2Db6M3s?si=CgBhXva9domz-tlS

      1 Reply Last reply Reply Quote 0
      • S Offline
        sartoric Moderator
        last edited by 18 Nov 2023, 09:25

        I would contact support. That’s the only useful thing to do imho

        SVTS - 2.40.38
        SSSWHR BARO Amber - 2.8.32
        Samsung A5 2016 - Android 7.0
        Samsung A33 2022 - Android 14 - One UI 6.1
        Suunto App Android 5.2.5 beta
        Suunto App IOs 2.45.0 (19123) beta on MBP M1

        1 Reply Last reply Reply Quote 1
        • C Offline
          colinmacdon Bronze Member
          last edited by 25 Nov 2023, 20:37

          I wonder if someone could try a few things to replicate this. Open up an activity, once it brings up the initial activity screen with all the options, tilt your wrist down to engage the dim AOD. Then tilt it back to full wake mode—does it freeze or do you lose your activities?

          K 1 Reply Last reply 26 Nov 2023, 02:25 Reply Quote 0
          • K Offline
            kevnaimi @colinmacdon
            last edited by 26 Nov 2023, 02:25

            @colinmacdon this actually happened to me today. A soft reset eas the only way to fix it. It was the first time I’ve had a bug in the near month I’ve owned the race.

            1 Reply Last reply Reply Quote 0
            • L Offline
              logger Bronze Member @colinmacdon
              last edited by 26 Nov 2023, 09:54

              @colinmacdon This has happened to me a few times as well. I was going to send it back but then decided to wait for the update. When that didn’t arrive when the Vertical’s did, that was a bit frustrating, but hopefully it will come soon and fix this issue along with the other small bugs. I have to admit that it’s kind of frustrating that Suunto doesn’t release smaller bug fixes more frequently—there clearly are a lot of bugs with this new software, and fixing a few at a time seems like a better approach to me than waiting months, especially for their new flagship watches.

              1 Reply Last reply Reply Quote 0
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