Software update 2.30.32

[Mads Hintz-Madsen]

@Brad_Olwin trust me, I have done multiple syncs every day both before and after workouts! The issue is really real (for some of us at least)

BTW, I’m not sure what communication channels you have with Suunto developers but do you know if they have problems reproducing this issue?

[Tomas Prochazka]

Well, I now have a polar vantage v3 and I like it more than the suunto race. It’s about the fact that I don’t have any bugs. In appearance, model Race are generally nicer, but otherwise for men, when I scroll through the menu, do a leg regeneration test, let myself be guided by the workouts recommended by the watch or even the polar flow application itself, everything is better. unfortunately.

[Olaf Gottschalk]

@Dimitrios-Kanellopoulos good morning!

My step counter is again stuck at 12 steps this morning. There is nothing I know I can do besides restarting the Race.

It seems to not be related to charging - I did not charge it this morning.

Any other hint from your side on how to reactivate the step and calories counter without restart??

[Dimitrios Kanellopoulos]

@Olaf-Gottschalk good morning. Could you please send logs and private message me your Suunto app account email ?

Send logs via app - profile - settings - all the way down send logs to Suunto. (Android )

Then I can have this escalated and see if we can find a temporary solution or if it’s HW.

[Dimitrios Kanellopoulos]

@Olaf-Gottschalk did the ohr work during when the step counter was stuck ?.

[SuuntoR]

@Dimitrios-Kanellopoulos @Brad_Olwin

Hi, once more how this other bug ctl/atl/tsb/tss sync worked here in Finland between yesterday and today (text below is exactly the same I have written before, because the watch and the app works like this every day, with last software and the new one, tested once more, I have also pictures / screenshots of this happening if someone wants, also I can send you the logs of needed)

Yesterday evening: watch and app ctl, atl, tsb all synced and all good

Just after midnight and synced with app: new numbers for todays ctl, atl and tsb. All synced perfectly with the watch and the app.

This morning after synced with the app: ctl, atl, tsb are not synced anymore. On the app still todays numbers like it should. On the watch back to yesterdays numbers. And those wont be corrected on the watch before powering off and back on. After that works fine for today and also possible new tss scores add fine. If the power off and on is not done, also the new tss scores don’t show up.

I use ios, I don’t have multiple watches.

So once more I ask: is this sync problem also reported / someone is doing something finding a solution for this? Or do you even think this is a problem? Thank you

[ppresing]

@SuuntoR Im my case (location Slovenia, it that matters at all) TSB, CTL, ATL are not syncing properly with the app. Values are different, not much, but they differ! I belive the correct one are on the watch itself. It’s a bug in my case!

[A Former User]

@ppresing OT: Is that the Mangart in the background of your profile picture?

[ppresing]

@robis Oh Yeeees!

[A Former User]

@ppresing been there last year, made a ride on Visoska Ponca, Jalovec, Mangart. Awesome place!!!

[GiPFELKiND]

@SuuntoR said in Software update 2.30.32:

@Dimitrios-Kanellopoulos @Brad_Olwin
So once more I ask: is this sync problem also reported / someone is doing something finding a solution for this? Or do you even think this is a problem? Thank you

Is this Problem reported and will be solved next 2 years?

[Dimitrios Kanellopoulos]

@GiPFELKiND next 3 years for sure.

[Egika]

I also have differences in ATL and CTL between watch and app.
Not sure if this is new to Suunto, but filed a report just this morning.

[ppresing]

@robis You mean Mounteneering, you can’t ride to Jalovec, Visoka ponca, Mangart. Those are pretty dangerous peaks even for climbing.

[SuuntoR]

@Egika said in Software update 2.30.32:

I also have differences in ATL and CTL between watch and app.
Not sure if this is new to Suunto, but filed a report just this morning.

Thank you so much ️ for my watch at least, it has been like this since the first launch of the watch, so with the previous and also the latest software. I hope and i’m quite positive it will be fixed, it does not sound that complicated problem. And after that together with other little improvements on new software, rock on oh boy it was a nice screen / maps on the watch on yesterdays cross country skiing in the night time

[wmichi]

Yesterday I did a hard reset of my S9PP to test if this would make a difference regarding the training stats problem. I know, it’s a different watch, but with the Race I have the exact same problem.

After the hard reset, training stats were correct. Then I did a workout and after the sync the stats were sill correct. Today I woke up at 7:30, synced the watch multiple times, and all training stats displayed yesterday’s values. After breakfast I did a 2h cross country skiing session in the most beautiful winter wonderland one can think of, synced multiple times the watch afterwards, but the training stats still display yesterdays values. And today’s TSS are missing in the training widget (it looks like as if I haven’t done a workout., although in the training volume chart the workout is there). This is exactly the same as my Race behaves and exactly as it has been before the firmware update.

I also very briefly had the Vertical with the new firmware update (sold it in the meantime). There I also had the exact same behaviour. Three watches, same bug. I am in Austria, by the way. I didn’t check the values directly after midnight, only in the morning.

I am using the latest Suunto beta app on iOS. I will install App Store version, maybe this makes a difference. Should we send logs? If yes, when? In the morning after sync and also directly after a workout has been synced?

[SuuntoR]

@wmichi

Exactly the same behaviour with my Race and also that thing with those tss scores not showing up on the watch after the watch other metrics have “stucked”.

I’m using the normal appstore version of Suunto app, but no difference…

[wmichi]

@SuuntoR Since the app should be the single source of truth, I thought, maybe the problem is the beta app. Ok, then I don’t think there’s anything left we users can do. Only sending logs if needed, hoping that the devs find a quick fix.

[Brad_Olwin]

@wmichi Well y’all will be happy to hear that my CTL but not TSB is in sync this morning. I will add my logs to @Egika bug report. Ok, more complicated, the only wrong value is in the Race watch face mini-widget. The values in the main widgets are correct.

[VaineRT]

@gizmo hmmm - mine tracks very well with my chest monitor on a different device. maybe a loose band? or something else?