Subcategories

  • All resolved bugs and issues

    119 Topics
    1k Posts
    No new posts.
  • Suunto app freezing on mobile screen

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    Dimitrios KanellopoulosD
    TRy to use the latest version on Android 4.10
  • GPX imported in Suunto App but without elevation data !

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    P
    @Jose-Luis Hello The problem was the conversion. Thanks for the URL to convert the KML file Sorry for the disturb Have a nice day
  • Can't delete old moves in my watch

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    EgikaE
    @TELE-HO yeah, if you delete it in MC or/and S, then it is not synced back of course. Sorry…
  • Crosstrainer and "wrong" distance

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    B
    One solution could be to calibrate the distance by rotation, according to the frequency of “pedaling” (RPM) which is correctly calculated on my Suunto 5… a bit like the “old” bike counters …
  • Paused time counted as session time in the app

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    Dimitrios KanellopoulosD
    If you are talking about pauses in the charts yes this is by design. Data are recorded during pauses but not accounted for calculations. Pauses in the next updates will be indicated at the UI
  • Delete notifications on the watch

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    D
    You with the Suunto S series watches, did the latest FW upgrade solve this issue?
  • IOS Catalina

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    Antti JA
    OK found this. That command is enough for console apps, but according to the post, more is needed to run GUI apps. Not trying myself though.
  • Sync issues from Spartan to Suunti app

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    S
    @Brad_Olwin Do you mean logbook in the watch? all excercises looks the same in the watch logbook
  • App does not show entire run

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    cosme.costaC
    @Willie-Lam said in App does not show entire run: @Willie-Lam I checked the AGPS file - assume this means Assisted GPS - it says N/A. I did a soft reset and re-synced with the app twice. It is still showing N/A. Any suggestions? Yes it is Assisted GPS and probably here is your problem. and if its is N/A means that is not available so you will have problems having the GPS fix at the beginning of the activities and also with the track. I understand that before you start running you wait until you have the GPS fix, the arrow stops blinking, changes color and the watch vibrates (at least in the S9 and SSU), if you do not do that and start running you won’t get gps signal so no track until the watch is able to get the signal. The distance is correct because watch’s accelerometer + Suunto algorithms do the job. Regarding the AGPS N/A you should try to sync some more times, if not you can also use the cable to update the AGPS. If you are in SA, in the watch view you can see if the app says that optimizes GPS. If this still doesn’t help then maybe @Dimitrios-Kanellopoulos can look deeper into it.
  • Cannot connect with Service iOS

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    Dimitrios KanellopoulosD
    Hi this was broken with the last iOS update. We pushed a new one today that should be available soon
  • Suunto App > Apple Health Sync

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    BulkanB
    @Vinay-Menon said in Suunto App > Apple Health Sync: Does anyone actually monitor these forums? I have to say that the level of responsiveness is pretty poor to say the least. Patience is a virtue.
  • SA Norwegian language - wrong running power Symbol

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    Stefan KerstingS
    [image: 1598013819126-2fedde4f-b1a7-432a-bd62-c860b71591e2.jpeg]
  • IOS 14 app issue with sharing

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    Dann TD
    @Brad_Olwin i looked today … and something has change and now it works and app dont crash … looks ok now also .
  • Inconsistencies on SA data, iPhone <> iPad

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    Dimitrios KanellopoulosD
    @BakxM pfff. Sorry to hear that man. But hey those are just numbers. Your body knows better.
  • Routes

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    F
    Sync to Suunto App. Add 15 Routes and it will push the orphaned route out. You can then remove the 15 routes if desired.
  • Cant Find Answer to Suunto App repeatedly crashing on Iphone x

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    Dimitrios KanellopoulosD
    Could you please try the beta? https://testflight.apple.com/join/DJyDC5SU
  • Suunto App altitude issues

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    sartoricS
    @gábor-tóth Ascent is calculated based on mapbox layer for altitude , so probably it’s not the same used by the other services. There is an old existing discussion about this issue. We’ve found the same problem in some specific map areas.
  • 0 Votes
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    A
    @mff73 Now I see your points. Thanks!
  • Sleep tracking

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    Djordje SD
    @djordje-s Finally got response from dev team: Please be advised that we need sufficient battery life for your watch to do this. Please follow the process bellow; open Suuntolink > connect the watch to a computer wait for the watch to sync with the Suuntolink click gear sign and select watches click the name of the watch 8-10 times. check the box to put watch to deep sleep and then select reset watch. After performing the factory reset please test the sleep tracking feature with the watch and let us know if the data that will sync to the Suunto application will be corrected. The watch is showing correct sleeping time, problem is in app. Only way is that watch is sync wrong data about the time frame.
  • Partner services menu "Uknonwn error occured"

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    Michel BarbeM
    I have just upgraded to iOS 14.7 and it’s working now. But will it be stable ? Anyway, I have connected to Komoot now.

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