@Oskar-Hellquist said in Brand new Suunto 9 can't update: I just got my new watch delivered. The battery is charged and when I try to update it through Suuntolink it keeps failing. When the update is about done the watch wants me to set up my profile with my language, height and weight etc. But about 60 seconds into the setup it freezes, goes back to the update screen and in Suuntolink it says that the update failed and the watch needs to be reset. This happens no matter if I try setting up the profile right away, or just leave it. I have no idea what I’m doing wrong, or if the watch is broken. Windows ? Mac? Which version?

@jacopastorius yes it’s ok.

@Brad_Olwin Fixed! So happy! I wanted to buy the charging cable directly from Suunto but I refuse to pay $80 for it. Ended up buying one for like $8 on Amazon.

@oajuank2 gracias esperar a ver

@surfboomerang muchas gracias, desconocía el procedimiento para recuperar las app, gracias.

Seems like I was not alone My post: https://forum.suunto.com/topic/8516/s9-gen1-baro-update-2-23-20-failed-defective-state?_=1678007170118

@Andi-Buzer Thanks. I am using soccer for now but it would be good if they put in fw or enable that we can send it from SA to watch.

@freeheeler thanks!

@janeibb I am currently synching via Strava, but it doesn’t seem to be picking up walking activities. I was syncing via training peaks (free account) up until last week and it seemed to pick up all activities.

@zhang965 Thank you for taking the time out to share your experience. This is the first time it happened in such a pronounced way.

@isazi @Stevilz hm, I have no experience at all as well with twin power sensors. I have a single power meter, however, for twin powermeters, I think that you are actucally connecting to only one of them. They are syncing between each other and sending summed up data to the receiver (phone/watch or bike computer). That is at least my opinion and this is what I read in the manual for your pedals: NOTE: The left pedal receives the software update. The left pedal sends the update to the right pedal. Hope that helps!

Thank you for the tip!!! A week searching how to turn it off!!!

@Brad_Olwin Okay. Thanks.

@isazi Thank you!

@Brad_Olwin, thanks! Yesss, seems to be something wrong, yeah… Support told me to send it to them. Already tried soft-reset (hold 12s uppper-right) sometimes makes the arrow disappear, but it happer again some hours late. The same with hard-reset (usb connection with pc running SuuntoLink) also suggested by SuuntoLink, which then tries to update, fails a few times, then completes, but hours later the arrow happears again. Also tried many times the soft-reset as requested by the support, leading the watch to a new state with the display showing a message I don’t remember but inviting to ask them. So I am waiting for them to solve this, happeared after upgrade

@surfboomerang said in Step counter and walking km: @TiagoSPM I’ve always seen stepcounters as a gimmick. They just can’t give reliable data because the sensor is mounted on your arm so every other movement of the arm during a walk can potentially count or miscount a step. To me, stepcount is a useless metric. No idea how it can help in a training? Next time I want more steps in the same distance or something??? All step counters are doing the best they can but can never be reliable if you’re not moving exactly like the algorithm wants you to. Suunto 3 5 and 7 had a dedicated context sensor to count the steps, it’s why they are better than S9 on counting steps. The weird stuff is this context sensor doesn’t come with S9 or any other suunto flagship watches. It’s not the target population they said.

@freeheeler , yes I did that and there is no change. thanks.

My daughter’s Honor Band refused to charge. I put the band to freezer for a few hours and it started charging again. Just a thought!

@A-VD said in Suunto quality: WHAT IS GOING ON?: Three friends have got a suunto because of my recommendations. One had to return it, the other one hates it because the GPS has not worked once since she bought it and the other one has also many problems with the routes, GPS, battery… This looks like collective bad luck. And what model exactly did they buy?