The service does sound appalling. I have a pair of Shokz, they are around 4 years old and never had an issue. I also used to work in an online bike shop that sold Shokz. I can only remember one pair of Shokz being returned which was after twelve months and the buttons stopped working. Shokz are pretty solid in my experience. As mentioned above you should have consumer rights, if you are in the EU at least. But as mentioned above you are either very unlucky or very hard on your equipment ‍️

s24 as well

In case others are interested (or SUUNTO is listening!), I bought this case for AfterShokz Trekz Titanium/Air/Mini https://amzn.eu/d/4F1CO9A It nicely fits the Wing and the internal pocket holds the battery very well when you pick the Wing so it does not moves inside the case. [image: 1725035108132-1000040093.jpg] [image: 1725035129612-1000040095.jpg] [image: 1725035129733-1000040094.jpg] [image: 1725035189976-1000040097.jpg]

@Gibson-Kelley same with me having this issue yeterday.puchase 26/5.now my wing lava red cannot switch on

if you have the aquas you have to switch on the headphones once before the folders are created and possibly bind it to your phone and do the update, if they dont I would contact suunto support. Just be aware that you might have to delete the folders and cycle the headset again after the update as I had to do before everything start working 100% again, as explained in this post: https://forum.suunto.com/post/166296

@herlas Awesome, many thanks!

There was some speculation on Reddit about the Wing being discontinued in anticipation of a new model. We’ll have to wait and see.

@treizeXiii some kind of automatic deactivation would be nice, but please not because of missing music, as I quite often simply wear it while cycling without any music (or podcasts) active … so no movement, or a combination of factors sounds good for me, too

@bigcmos said in Suunto Wing customize the function of the multifunction button?: I don’t think this is possible today; what is the best way to give product feedback to Suunto? Glad you asked! In the new Android app beta (probably also on iOS), and soon on production too, there is a new feedback form to share your feedback (and logs I guess) directly with Suunto. Feedback about the app, watches, and also other accessories like the headphones.

For example, this kind of sounds may cause a lot of crispy sound on my wing at max volume. And still there are few up to 80% (max-3). https://youtu.be/a6zSY9m6JD8?si=RmEGzQ8w50_sb1Hd Sounds like headphones oversaturated.

I suspect that your phone is unable to rcognise or power up headphones. I’d recommend to try to upload music files from laptop/computer or if it has to be mobile phone you can try to connect it via powered USB hub (USB hub with powersupply cable and plug).

@Sandra-Cross I don’t have Aqua light, but I swim with Aquas, it doesn’t get in the way at all, once you put them on, there’s little to no sliding, so you won’t even notice them.

@Tomas5 I used walkie-talkies with headsets for paragliding, but it was always a hassle with the cables. Today you can get 4 walkie-talkies with Bluetooth headsets for under 200 €. But if you really want an easy-to-use outdoor solution, you’ll have to spend more: go for Milo, it simply works → https://www.okmilo.com/de/reviews Bluetooth isn’t great for this use case: it has too much latency, limited range (10–15 m max), and it’s designed for point-to-point streaming, not low-latency group talk. That’s why outdoor intercoms like Milo or Sena use their own mesh/radio protocols instead of Bluetooth.