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Activity Numbers in Profile Screen

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  • P Offline
    pavel.samokha @Tomas5
    last edited by 30 Jan 2022, 13:50

    @tomas5

    iOS or Android?

    Opinions expressed are solely my own and do not express the views or opinions of my employer

    T 1 Reply Last reply 31 Jan 2022, 21:08 Reply Quote 0
    • T Offline
      TonyG Silver Members
      last edited by TonyG 30 Jan 2022, 14:50

      I will add mine aswell as its the same issue, @Dimitrios-Kanellopoulos tried looking into it via IOS team but the coms just went silent when IOS team said nothing was wrong???
      If scroll down through the diary screen activities list after reaching say Aug2021 it then jumps to Jan2019, lots of missing activities.
      when i requested my data via support under GDPR ~I received the correct 1196 activities (as it was at the time) so they do exist somewhere.

      another issue is the missing months of daily data from the charts!!

      issue.jpg

      1 Reply Last reply Reply Quote 0
      • I Offline
        isazi Moderator @pavel.samokha
        last edited by 30 Jan 2022, 16:34

        @pavel-samokha sure, but it’s Sunday and @Brad_Olwin was faster than me. Should I fill in a report with Suunto or are you already aware of this issue?

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        P 1 Reply Last reply 30 Jan 2022, 16:38 Reply Quote 0
        • P Offline
          pavel.samokha @isazi
          last edited by 30 Jan 2022, 16:38

          @isazi Yeah, I had written my message before brad created new thread. No need for report I’ll check the case. Thanks.

          @TonyG could you send me your email in messages here?

          Opinions expressed are solely my own and do not express the views or opinions of my employer

          1 Reply Last reply Reply Quote 2
          • T Offline
            Tomas5 @pavel.samokha
            last edited by 31 Jan 2022, 21:08

            @pavel-samokha iOS, v. 2.10.0 but i was same with older versions too.

            P 1 Reply Last reply 31 Jan 2022, 22:21 Reply Quote 0
            • P Offline
              pavel.samokha @Tomas5
              last edited by 31 Jan 2022, 22:21

              @tomas5 could you send me your email to PM as well?

              Opinions expressed are solely my own and do not express the views or opinions of my employer

              1 Reply Last reply Reply Quote 1
              • P Offline
                pavel.samokha
                last edited by 1 Feb 2022, 14:55

                @Tomas5 @TonyG
                should be fixed for you both.
                The error was probably due to MC import, but I can’t say that I 100% sure and do not see a reason to verify now, just flushed the stats

                In general profile stats updates are async, may be delayed. If anyone has similar issue when profile stats are substantially differs from stats in your app - you can ping me 🙄 .

                Opinions expressed are solely my own and do not express the views or opinions of my employer

                T T 2 Replies Last reply 1 Feb 2022, 19:04 Reply Quote 5
                • M Offline
                  martin Bronze Member
                  last edited by 1 Feb 2022, 15:24

                  Similar discrepancy here, about a dozen less activities (on more than 700), and 200 less km in profile vs diary…

                  P 1 Reply Last reply 1 Feb 2022, 18:59 Reply Quote 0
                  • P Offline
                    pavel.samokha @martin
                    last edited by 1 Feb 2022, 18:59

                    @martin PM me your email

                    Opinions expressed are solely my own and do not express the views or opinions of my employer

                    1 Reply Last reply Reply Quote 0
                    • T Offline
                      TonyG Silver Members @pavel.samokha
                      last edited by 1 Feb 2022, 19:04

                      @pavel-samokha woohoo…, thank you!! I can confirm the activity numbers finally match-up and the activities now show 🙂 thanks again.

                      The daily stats on the other hand haven’t changed and still look like the above attached pictures with months of data missing.

                      1 Reply Last reply Reply Quote 0
                      • T Offline
                        Tomas5 @pavel.samokha
                        last edited by Tomas5 2 Jan 2022, 19:32 1 Feb 2022, 19:30

                        @pavel-samokha thanks for investigation 😉 now it is correct(same) in profile and diary

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