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[Watch] SSU : altitude changes with temperature

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  • M Offline
    Mff73
    last edited by 31 Jul 2018, 17:14

    @Dimitrios-Kanellopoulos said in [Watch] SSU : altitude changes with temperature:

    Looks like a problem I need to report!

    Hi,
    I can reproduce my issue 100% times.
    I have just unworn my watch from my wrist, altitude was 520m, 1min after, 530m.
    And when put watch on my wrist ragain, 30s only after and altitude id 520m again.
    All that on watch mode.

    Should I open à ticket ?

    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
    Suunto Vertical all black
    Wife : S9PP
    SA: Always the latest beta :)
    Android 13, Galaxy S205G

    D 1 Reply Last reply 31 Jul 2018, 18:29 Reply Quote 0
    • D Offline
      Dimitrios Kanellopoulos Community Manager @Mff73
      last edited by 31 Jul 2018, 18:29

      @Mff73 Hey hi! !!!

      Can you shake it? It should change then as well and that is a pressure sensor issue.

      I just now did the test with running and my Alti changed 1m only and that was due to GPS alti.
      Take a Look:

      0_1533061538328_Screen Shot 2018-07-31 at 21.25.16.png

      This is a 5m pause.

      0_1533061580238_Screen Shot 2018-07-31 at 21.25.46.png

      IMHO it looks like a faulty sensor or the sensor got dirty etc.

      I had my dad watch with the same issue. These are the tests I did:

      • I shaked it and changed alti.
      • Make sure you shake it in a way that you “bang” the pressure sensor grill on your palm. That should shake the sensor vertically and change the altitude.
      • Temperature as only it self should not matter.

      But there is a solution as well.

      Hot water at ~35 and:

      • Leave it in a glass or have it running constantly on the pressure sensor grill under the tap.
      • Flush again
      • Very soft toothbrush if there is debrys.

      If the above do not help then please ask support.

      PS. If you are leaving in a humid area that affects even more a ‘dirty sensor’

      Community Manager / Admin @Suunto
      Creator of Quantified-Self.io
      youtube.com/c/dimitrioskanellopoulos
      https://instagram.com/dimitrioskanellopoulos
      https://www.strava.com/athletes/7586105

      1 Reply Last reply Reply Quote 1
      • M Offline
        Mff73
        last edited by 31 Jul 2018, 19:44

        Thanks for tips.
        Shake this evening and no effet, but I am waiting for after shower revival 🙂
        Yes, another symptôme, after shower, or hand in water, altitude decrease by around 80/90m, and stay constant during more than 2 hours.
        0_1533066196388_IMG_20180731_214219.jpg

        Will try thé warm water and see.

        Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
        Suunto Vertical all black
        Wife : S9PP
        SA: Always the latest beta :)
        Android 13, Galaxy S205G

        D 1 Reply Last reply 31 Jul 2018, 19:46 Reply Quote 0
        • D Offline
          Dimitrios Kanellopoulos Community Manager @Mff73
          last edited by 31 Jul 2018, 19:46

          @Mff73 the water gets in? Then its normal.

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

          M 1 Reply Last reply 31 Jul 2018, 19:56 Reply Quote 0
          • M Offline
            Mff73 @Dimitrios Kanellopoulos
            last edited by 31 Jul 2018, 19:56

            @Dimitrios-Kanellopoulos
            Yes, but 2 hours to get out 😞
            If I put my old ambit 1 in water and Shake it, I retreive good altitude in à couple seconds.
            With my SSU, now, whatever I do, I have to wait.
            For now, watch is in warm water. Let see.

            Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
            Suunto Vertical all black
            Wife : S9PP
            SA: Always the latest beta :)
            Android 13, Galaxy S205G

            D 1 Reply Last reply 31 Jul 2018, 20:06 Reply Quote 0
            • D Offline
              Dimitrios Kanellopoulos Community Manager @Mff73
              last edited by 31 Jul 2018, 20:06

              @Mff73 oh. Something is funky. Mine comes back at about 30m Max after poool swimming 1hour. Both s9 and ssu. From what you say looks kapot.

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              1 Reply Last reply Reply Quote 0
              • M Offline
                Mff73
                last edited by 3 Aug 2018, 09:09

                Hi folks,

                My ticket is on the way
                0_1533287340283_163309fc-25d4-4846-9d02-5accf241fee6-image.png
                Let’s wait and see, I will let you know 😉

                Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                Suunto Vertical all black
                Wife : S9PP
                SA: Always the latest beta :)
                Android 13, Galaxy S205G

                1 Reply Last reply Reply Quote 0
                • V Offline
                  valdis830 @Mff73
                  last edited by valdis830 8 Aug 2018, 15:41 8 Aug 2018, 15:40

                  Temperature affects, but I think not so much. Around 0.6 m for each degree ??

                  M 1 Reply Last reply 8 Aug 2018, 17:54 Reply Quote 0
                  • M Offline
                    Mff73 @valdis830
                    last edited by 8 Aug 2018, 17:54

                    @valdis830
                    I think the same, but, it is the only parameter that I think is modifiés when I just put my finger behind thé watch.
                    No news from support for now. 🤔

                    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                    Suunto Vertical all black
                    Wife : S9PP
                    SA: Always the latest beta :)
                    Android 13, Galaxy S205G

                    1 Reply Last reply Reply Quote 0
                    • M Offline
                      Mff73
                      last edited by 17 Aug 2018, 11:53

                      Support answers me to restart watch and let it on table for a day (for électrostatic reason) and if nothing better, send it to Finland.

                      My SSU is on the way to Finland 😁
                      Wait and see : repair/replacement or maybe they will find nothing 😲

                      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                      Suunto Vertical all black
                      Wife : S9PP
                      SA: Always the latest beta :)
                      Android 13, Galaxy S205G

                      1 Reply Last reply Reply Quote 1
                      • M Offline
                        Mff73
                        last edited by 21 Aug 2018, 17:59

                        No news from Finland, but since then, I re use my Ambit 1, and Altitude doesn’t change without any reason, and after shower, just shake the watch to make water out sensor, and altitude becomes correct (more than two hour with SSU).
                        I wait eagerly my spartan to come back to see how it works 🙂

                        Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                        Suunto Vertical all black
                        Wife : S9PP
                        SA: Always the latest beta :)
                        Android 13, Galaxy S205G

                        D 1 Reply Last reply 21 Aug 2018, 18:34 Reply Quote 0
                        • D Offline
                          Dimitrios Kanellopoulos Community Manager @Mff73
                          last edited by 21 Aug 2018, 18:34

                          @Mff73 try blowing gently air in the spartan. It takes then 1minutes.

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

                          M 1 Reply Last reply 21 Aug 2018, 18:49 Reply Quote 0
                          • M Offline
                            Mff73 @Dimitrios Kanellopoulos
                            last edited by 21 Aug 2018, 18:49

                            @Dimitrios-Kanellopoulos
                            Will try as soon as my SSU come back from Finland 😁

                            Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                            Suunto Vertical all black
                            Wife : S9PP
                            SA: Always the latest beta :)
                            Android 13, Galaxy S205G

                            1 Reply Last reply Reply Quote 1
                            • M Offline
                              Mff73
                              last edited by 23 Aug 2018, 04:35

                              Hi, Suunto receive my watch, let’s wait 7 days from now :), but UPS said that it has been delivered on monday, so repair delay is calculated from when Suunto decided to registered the delivery 😞
                              No matter, i am quite happy with my old Ambit, it is so reliable, just old fashion, no bluetooth, charger is a pain to clip, buttons have some arthritis 🙂 , no fusedalti, but descent/ascent is spot on, and no difference between start/end of move.
                              Wait and see.

                              Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                              Suunto Vertical all black
                              Wife : S9PP
                              SA: Always the latest beta :)
                              Android 13, Galaxy S205G

                              1 Reply Last reply Reply Quote 1
                              • D Offline
                                Dimitrios Kanellopoulos Community Manager
                                last edited by 23 Aug 2018, 06:53

                                I am reading in anxiety in every notification I get from this post. Good morning pal.

                                Community Manager / Admin @Suunto
                                Creator of Quantified-Self.io
                                youtube.com/c/dimitrioskanellopoulos
                                https://instagram.com/dimitrioskanellopoulos
                                https://www.strava.com/athletes/7586105

                                M 1 Reply Last reply 23 Aug 2018, 07:31 Reply Quote 0
                                • M Offline
                                  Mff73 @Dimitrios Kanellopoulos
                                  last edited by Mff73 23 Aug 2018, 07:31

                                  @Dimitrios-Kanellopoulos
                                  My only anxiety is that Suunto techs find nothing wrong.
                                  But I send them à link of my video where I show that altitude lost 10m on a few seconds, just putting fingers behind.
                                  In Suunto techs I trust. 😁

                                  Please @Dimitrios-Kanellopoulos , do not put too stress on you regarding my or others issues 😉

                                  Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                  Suunto Vertical all black
                                  Wife : S9PP
                                  SA: Always the latest beta :)
                                  Android 13, Galaxy S205G

                                  D 1 Reply Last reply 24 Aug 2018, 14:01 Reply Quote 1
                                  • D Offline
                                    Dimitrios Kanellopoulos Community Manager @Mff73
                                    last edited by 24 Aug 2018, 14:01

                                    @Mff73 have another user with same issue let’s see.

                                    Community Manager / Admin @Suunto
                                    Creator of Quantified-Self.io
                                    youtube.com/c/dimitrioskanellopoulos
                                    https://instagram.com/dimitrioskanellopoulos
                                    https://www.strava.com/athletes/7586105

                                    1 Reply Last reply Reply Quote 1
                                    • M Offline
                                      Mff73
                                      last edited by 24 Aug 2018, 14:15

                                      Just receive my new toy. Some driving to do towards week-end location, some drinks with friends there, and I will be ready to test 😁

                                      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                      Suunto Vertical all black
                                      Wife : S9PP
                                      SA: Always the latest beta :)
                                      Android 13, Galaxy S205G

                                      1 Reply Last reply Reply Quote 1
                                      • M Offline
                                        Mff73
                                        last edited by 25 Aug 2018, 06:30

                                        Hello,
                                        No vidéo to share, none of my test managed to change à single meter of altitude : neither fingers, nor température (reasonnable).
                                        My new precious is perfect, old one was defective.

                                        Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                        Suunto Vertical all black
                                        Wife : S9PP
                                        SA: Always the latest beta :)
                                        Android 13, Galaxy S205G

                                        7 1 Reply Last reply 26 Aug 2018, 18:46 Reply Quote 3
                                        • 7 Offline
                                          77alex77 Bronze Member @Mff73
                                          last edited by 26 Aug 2018, 18:46

                                          @Mff73 said in [Watch] SSU : altitude changes with temperature:

                                          Hello,
                                          No vidéo to share, none of my test managed to change à single meter of altitude : neither fingers, nor température (reasonnable).
                                          My new precious is perfect, old one was defective.

                                          Hello,

                                          Glad to see that you have gotten a new watch. I would like to ask you something of you don’t mind : could you check carefully how the altitude changes with the OUTDOOR feature. Actually my Suunto 9 has a very strange behaviour with altitude.

                                          When I do a move with starting point equals to ending point, ascent does not match exactly with descent, I get almost 20m of difference, it is not logical at all.

                                          During my vacation, I lived at 350m and every day I went to the Mediterranean sea. The altitude provided by my Suunto 9 was about 350m at home (ok) and about 20m at sea (nok) instead of a value in between 0 and 5m. I did several times a manual/automatic calibration at sea but the issue remained : I left the sea with altitude at 5m (ok), once at home altitude was about 350m (ok) then the day after when I went to the sea the altitude was about 20m (nok).

                                          I have contacted Suunto service to get their point of view.

                                          Thanks

                                          1 Reply Last reply Reply Quote 1
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