S9 PEAK PRO - SuuntoPlus Guides not syncing

michalpt · 28 Dec 2022, 11:32

Hello there,
I’ve been setting up my brand new Suunto 9 PEAK PRO watches recently, but I’m encountering some issues with SuuntoPlus Guides. I’m not able to import any SuuntoPlus Guides or workouts into my watches, as I’ve captured in this screen recording:
https://youtu.be/YLwiVy6JsLU

The guides from SuuntoPlus Store are labelled as “Added to library”, but that’s all. And when I want to create and sync a workout, nothing happens after I press the “Save” button. Only the SuuntoPlus Apps are correctly synced, and I can find them on my watches.
I’m not sure whether there is a bug in the Suunto App, the watches’ firmware, or in Apple iOS, or if I’m simply doing something wrong. I’d be glad for any help, tips, or just your experience with similar issues.

I tried to follow the tutorial (https://www.suunto.com/en-gb/Support/faq-articles/suuntoplus/how-can-i-use-the-suuntoplustm-store-in-suunto-app/), reset both the watches and my phone, reinstall the Suunto App, remove all SuuntoPlus Apps from the watches, but nothing has changed.

The watches’ firmware is up to date (v. 2.22.60), as well as the Suunto App (v. 2.19.1) and iOS in my iPhone 12 Mini (16.2).

Thanks for help

Brad_Olwin · 28 Dec 2022, 13:24

@michalpt I would try a couple of things first. One is to forget the watch from the Suunto App then go into the watch menu in Settings/Connectivity and forget the mobile app. On the iPhone BT settings make sure you forget the device then reconnect everything.

Try syncing again after that, if that fails try a soft reset on the watch.

I think the watch is fine.

michalpt · 28 Dec 2022, 17:03

@Brad_Olwin Thank you for your suggestions. I tried the whole re-pairing process just now, but it had no effect, unfortunately. Neither the soft reset helped.

I sincerely hope the watch is fine. All the other functions work flawlessly, and I’m so far really pleased about the watch and the Suunto environment as a whole.

I’ve no idea what else I could try. I’m starting to think the issue might be in the Suunto App … even though I haven’t found any recent mentions of this issue on forum websites.

Brad_Olwin · 28 Dec 2022, 18:35

@michalpt Try reinstalling the app. Data will be fine. Are you running the beta app? I would, it does not often have significant bugs.

zhang965 · 28 Dec 2022, 19:28

https://www.suunto.com/en-gb/Support/suunto-repair-center/

michalpt · 28 Dec 2022, 19:42

@Brad_Olwin I am running the release version 2.19.1 from AppStore. I tried to uninstall it, restart the phone, and install it again, but nothing has still changed.

I’ve looked into the Beta version via Apple TestFlight, and it seems to me the currently available Beta version is actually the released one … 2.19.1 (11159). Switching to beta thus wouldn’t help me right now, I reckon.

zhang965 · 28 Dec 2022, 19:58

Oh, come on, contact your local Suunto service to get official support, they can help you to repair or replace your device.

Don’t manipulate too much by following unofficial instructions, your device might be damaged and uncovered by Suunto service.

But it’s up to you, good luck.

freeheeler · 28 Dec 2022, 20:16

@michalpt
maybe you have done that, but just to be sure:
did you mark the guide but also toggled “pin to watch”?

michalpt · 28 Dec 2022, 20:28

@zhang965 I will get in touch with Suunto support eventually. I just wanted to try other troubleshooting procedures you—long-time Suunto users—might know about and be using. I was mostly unsure whether I wasn’t doing something wrong. If I’m not omitting any “apparent” step omitted from tutorials that I might not simply know about.

And now I’m pretty much sure the problem stems from the mobile app, not the watch, since I can’t even create structured workouts that could be synced, as I realised.

michalpt · 28 Dec 2022, 20:37

@freeheeler I can’t even pin it. I can see the guides only in the SuuntoPlus Store. I can mark them there with the blue label “Added to library”, but that’s all. Nothing appears in the Suunto App, and hence—I suppose—neither in my watch. I am stuck with this:

Whatever I try, no guide or structured workout appears on that page.

freeheeler · 28 Dec 2022, 20:50

@michalpt
you’re on iOS, but it shouldn’t matter.
you do not see the customized guide in the list at all?
here’s what I just tried in android, but as said iOS should be identical. and from what I understand now, i does not seem to be watch related.

zhang965 · 28 Dec 2022, 20:51

@michalpt said in S9 PEAK PRO - SuuntoPlus Guides not syncing:

@zhang965 I will get in touch with Suunto support eventually. I just wanted to try other troubleshooting procedures you—long-time Suunto users—might know about and be using. I was mostly unsure whether I wasn’t doing something wrong. If I’m not omitting any “apparent” step omitted from tutorials that I might not simply know about.

And now I’m pretty much sure the problem stems from the mobile app, not the watch, since I can’t even create structured workouts that could be synced, as I realised.

Yes I know it, I saw your video, the Suunto guides are not showing in your app.

But it doesn’t mean it’s only the apps problem. It might be the watch where is unavailable to push back information, because normally, there are some default Suunto guides in the watch.

freeheeler · 28 Dec 2022, 20:53

@zhang965
might be a response issue, true, but I have never seen guides by default in the watch… or do I miss something?

zhang965 · 28 Dec 2022, 21:01

@freeheeler said in S9 PEAK PRO - SuuntoPlus Guides not syncing:

@zhang965
might be a response issue, true, but I have never seen guides by default in the watch… or do I miss something?

I never used Suuntoguides, there are the guides come with my brand new s9ppp watch, have you contacted Suunto support? (Lol)

Brad_Olwin · 28 Dec 2022, 22:04

@michalpt Have you done any exercises and do those sync from the watch. Try one even if it is fake and make sure it syncs. You can always delete later.

michalpt · 28 Dec 2022, 22:10

@Brad_Olwin Yeah, I made several exercises and everything works and syncs perfectly and on its own. As I said, the only things not working are the SuuntoPlus Guides and structured workouts.

michalpt · 28 Dec 2022, 22:14

@zhang965 I had none of them on my watch. Only the 15 default SuuntoPlus Apps were installed from the beginning.

I’ve just contacted Suunto support, so I will report back to you with the final resolution.

Thank you all for your time.

zhang965 · 28 Dec 2022, 22:16

@michalpt said in S9 PEAK PRO - SuuntoPlus Guides not syncing:

@zhang965 I had none of them on my watch. Only the 15 default SuuntoPlus Apps were installed from the beginning.

I’ve just contacted Suunto support, so I will report back to you with the final resolution.

Thank you all for your time.

Hope you are getting responses quickly, cheers.

jthomi · 29 Dec 2022, 08:36

Hy,

just got my S9PP yesterday and like @michalpt mentioned I also had no guides installed on my watch. But syncing just worked fine, I can find those guides when starting the activitiy in the options menu before start.

@freeheeler What does this “pin to watch” do? I see no difference when pinned or unpinned.

Thanks, J.

freeheeler · 29 Dec 2022, 11:52

@jthomi
in my case it works like “use in watch” for routes navigation.