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    S9 PEAK PRO - SuuntoPlus Guides not syncing

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    suuntoplussuuntoappiossuunto 9 peak prosync issueissue
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    • jthomiJ Offline
      jthomi @freeheeler
      last edited by

      @freeheeler I just did what most of the time helps, RTFM … 😉 Website explains it like this:

      “You can pin any guide to the watch to ensure it’s prioritized in case there’s limited space left in the watch memory, or remove any guide from the app and watch by tapping on it and selecting “remove guide” on the bottom of the guide card.”

      freeheelerF 1 Reply Last reply Reply Quote 1
      • freeheelerF Offline
        freeheeler @jthomi
        last edited by

        @jthomi
        true, my bad. I’ve had apps in mind, sorry.

        living sideways

        jthomiJ 1 Reply Last reply Reply Quote 0
        • jthomiJ Offline
          jthomi @freeheeler
          last edited by

          @freeheeler All good, appreciate your help!

          1 Reply Last reply Reply Quote 1
          • Brad_OlwinB Offline
            Brad_Olwin Moderator @michalpt
            last edited by

            @michalpt Remove some of the apps, the max you can have is 15. That may be preventing you from loading Guides. I am not sure as I have not tested this but I will and will get back to you.

            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

            jthomiJ 1 Reply Last reply Reply Quote 0
            • jthomiJ Offline
              jthomi @Brad_Olwin
              last edited by

              @Brad_Olwin This has no effect, I just synced all 15 apps and three guides.

              jthomiJ Brad_OlwinB 2 Replies Last reply Reply Quote 0
              • jthomiJ Offline
                jthomi @jthomi
                last edited by jthomi

                @michalpt When selecting an activity in the watch, and you scroll to SuuntoPlus, tap on it, you see the list with the sport apps? Scrolling to the bottom, there are still no guides even after selecting them and adding them to the watch like you showed in your YT video?

                michalptM 1 Reply Last reply Reply Quote 0
                • Brad_OlwinB Offline
                  Brad_Olwin Moderator @jthomi
                  last edited by

                  @jthomi Ok, I did not check this yet, thanks. I had issues with Guides during testing but not with release firmware. I am at a loss for this one.

                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                  1 Reply Last reply Reply Quote 1
                  • michalptM Offline
                    michalpt @jthomi
                    last edited by

                    @jthomi No, none of the guides I tried to import or the workouts I tried to create appears on my watch. Only the chosen SuuntoPlus Apps are listed there. Then there is the “Guides” section headline but nothing below it …

                    20221229_195822754_iOS.png

                    @Brad_Olwin I tried removing all 15 apps, but again it had no effect.

                    jthomiJ 1 Reply Last reply Reply Quote 1
                    • jthomiJ Offline
                      jthomi @michalpt
                      last edited by

                      @michalpt This is weird indeed, hope support can help!

                      michalptM 1 Reply Last reply Reply Quote 2
                      • michalptM Offline
                        michalpt @jthomi
                        last edited by

                        So according to the Suunto IT team, there is a bug in the Suunto App for iOS affecting the guides and structured workouts, and it’ll get resolved with the next update. My watch should be absolutely fine 😌 … fingers crossed.

                        zhang965Z 1 Reply Last reply Reply Quote 1
                        • zhang965Z Offline
                          zhang965 @michalpt
                          last edited by

                          @michalpt said in S9 PEAK PRO - SuuntoPlus Guides not syncing:

                          So according to the Suunto IT team, there is a bug in the Suunto App for iOS affecting the guides and structured workouts, and it’ll get resolved with the next update. My watch should be absolutely fine 😌 … fingers crossed.

                          OH, it’s great, but you’d better to ask them WHEN is the next update, it can be next month or 2024.

                          Winners Wear Winners

                          michalptM 2 Replies Last reply Reply Quote 0
                          • michalptM Offline
                            michalpt @zhang965
                            last edited by

                            @zhang965 Well, according to the Suunto App versions history found at Apple AppStore, new updates are released regularly every 1–2 months and the last one was released two weeks ago … so I would expect the next one at the beginning of February. That sounds good enough to me 😉

                            Brad_OlwinB 1 Reply Last reply Reply Quote 3
                            • Brad_OlwinB Offline
                              Brad_Olwin Moderator @michalpt
                              last edited by

                              @michalpt Is the bug only in the App Store version? If so the beta should work and you could switch. Alternatively, if the beta is not working delete it and load the App Store version.

                              Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                              michalptM 1 Reply Last reply Reply Quote 1
                              • michalptM Offline
                                michalpt @Brad_Olwin
                                last edited by michalpt

                                @Brad_Olwin It came to my mind as well … However, since the functionalities in concern—guides and structured workouts—are quite minor and not that substantially important to me right now, I’d rather not risk breaking some other features by switching to the beta version. And the IT team didn’t even mention the availability of the beta version, so it might not even help. Besides, I’ll be quite busy this month because of exams and my thesis, so if the update arrives after that, it’ll be right on time. Nevertheless, thank you for that suggestion.

                                omunozO 1 Reply Last reply Reply Quote 1
                                • omunozO Offline
                                  omunoz Silver Members @michalpt
                                  last edited by

                                  Hi people , today in TestFlight appear the 2.19.2 that have the solution about this topic I think , can check it . Thanks

                                  Watch: SV Fw: 2.40.38

                                  IPhone 13 (Sim) IOS 18.4.1
                                  Android 15.0 with Android Studio
                                  macOS Sequoia 15.4.1 M1 & M2
                                  Apps IOS: 2.45.0 (19123)
                                  Apps Android: 4.107.2 (40107002)

                                  1 Reply Last reply Reply Quote 2
                                  • michalptM Offline
                                    michalpt @zhang965
                                    last edited by michalpt

                                    @zhang965 The new version 2.19.2 of the Suunto App for iOS was just released at AppStore, and everything works absolutely fine now! Hurrah! 😊

                                    zhang965Z 1 Reply Last reply Reply Quote 6
                                    • zhang965Z Offline
                                      zhang965 @michalpt
                                      last edited by

                                      @michalpt said in S9 PEAK PRO - SuuntoPlus Guides not syncing:

                                      @zhang965 The new version 2.19.2 of the Suunto App for iOS was just released at AppStore, and everything works absolutely fine now! Hurrah! 😊

                                      Fahrrad!💪

                                      Winners Wear Winners

                                      1 Reply Last reply Reply Quote 0
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