Issue with Spartan Sport Wrist HR

suzzlo

@jibay-king is you cable ok? I have similar issues, and finally the problem was in the cable… The communication is always is cuted every some second, and FW updated fails mostly everytime… This issue (with the cable) also ruined the battery

Let’s hope your issue is not related, but check cable, just to be sure, please

BR

Jibay King

@suzzlo
Hello,
Thanks for your answer.
Ok I’ll check the cable but it’s a bit strange because the update doesn’t fail immediately, because the progress bar is not empty …

Egika

@jibay-king Please also try a different computer. I keep having issues with my desktop. On my notebook it is always smooth.

Jibay King

Hello,

I tried a different cable and a different computer, but it didn’t work …
It’s strange because, when click on the “reset button” in the SuuntoLink app, the screen is showing “updating watch”.

Is there a way to manually downgrade the firmware of the watch in order to perform a factory reset ?
Or have you got a zip file of the first firmware version of the watch ? (Suunto Spartan Sport Wrist HR)

Mff73

@jibay-king
https://forum.suunto.com/topic/6836/firmware-collection/20

Nicolás Vargas

@Mff73 @jibay-king Hi there, I have the exact same problem… how can you install an update using the zip file? And which Update works for the Suunto Spartan Sport Wrist HR

sartoric

@Nicolás-Vargas said in Issue with Spartan Sport Wrist HR:

how can you install an update using the zip file

Drag and drop it on suuntolink (if you search the forum there should be a sort of “instruction” post)

And which Update works for the Suunto Spartan Sport Wrist HR

Just check the linked thread

Dwartus

Hello,

I have the same situation with Spartan Trainer Wrist HR.

I tried with an other cable (even if the cable work correctly with my Ambit 2), same result.
I also tried to update manually the firmware by drag and drop the zip file into Suuntolink. The update started then abort, as before.

I tried with the following firmware:
Forssa-fw_2.8.32.3079-B
Forssa-fw_2.8.24.2899-B

Do you have other idea ?

Thank you

Mff73

@Dwartus said in Issue with Spartan Sport Wrist HR:

Do you have other idea ?

there is a way to put the watch in shipping mode in SuuntoLink (if i remember well), it may “unblock” something.

https://forum.suunto.com/post/44426 or
https://forum.suunto.com/post/46365

Dwartus

@Mff73 Thanks, I already did this action in the past, nothing change.
I created a ticket to send back the watch to suunto support, I will see the next step (If the watch is out or just a reset by service).

Thank you

priem

@Dwartus

And may i ask what the feedback was from suunto?