Faulty Recording
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It happened again.
The watch recorded a 12 m workout instead a 5 km workout. I just send the logs [May 5th - about 4.40 p.m. GMT+2 - contact me for email]. Can please someone take a look, why this happens. It is so frustrating. Thank you.Recorded workout:
Track I ran:
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Hello,
did you contact official suunto support?
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@zhang965 Yes, I tried that half a year ago. It ended up with the advise to reset the watch. And I hate having to this, because it is really annoying to set it up again.
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@HurricaneWeasel said in Faulty Recording:
because it is really annoying to set it up again.
Did they suggest an hard (factory) or soft reset ?
Soft resetting doesn’t remove settings -
@HurricaneWeasel
did you also send logs?
resetting could help, but before that: please send logs as it will be the basis for developers to look into and search for potential bugs -
@sartoric Hard Reset.
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@freeheeler I did send the logs.
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@HurricaneWeasel
Is it your today’s run?
If yes, In Suunto App, I can see 5km.
You are showing sports tracker screen.Could you share exact link of this activity to be sure?
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@Mff73 Yes, I manually edited it. https://www.sports-tracker.com/workout/hurricaneweasel/645270ac07328e75add792fd
Thank you for looking!
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@HurricaneWeasel
Oups, I didn’t think about manual edit
Sorry, no idea what may happened. -
@Mff73
@HurricaneWeasel
I hazard a guess: my watch (S9B) did a similar thing once (last summer, never since). it crashed half way and recorded some, but not all data.
could be a one time issue and like in my case never happen again.
but you said it happened half a year ago already, it’s not so often that it could be tracked and analyzed seriously, but annoying anyway. -
@freeheeler Seems, I got a Monday Model. I have this watch for 9 Month. I had to factory reset it twice because it would crash while saving workouts. The recording of only a few meters of a workout happened twice this year.
The watch is awesome (battery time is superb), but reliability needs improvement. -
@HurricaneWeasel did you have to stop the activity, or found the watch already on the watch face?
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Another idea: have you checked you are using the latest firmware? Recently there has been a bug fix version.
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@Egika
I think latest for the peak is 2.23.20, isn’t it?
2.23.24 is for baro only (?) -
@HurricaneWeasel this shoes that gps was not on
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@Egika Firmware is up to date.
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@Dimitrios-Kanellopoulos GPS and heart rate was green, when i started. Screen turned of a few seconds after start, as expected. There was nothing unusual.
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@HurricaneWeasel screen turned off a few seconds after start? Are you using some special battery mode?
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@isazi Yes. I don’t need the screen while running. I know the way.
