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    No-Map-Problem

    Scheduled Pinned Locked Moved Suunto Vertical
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    • surfboomerangS Offline
      surfboomerang @mikekoski490
      last edited by

      @mikekoski490 keep the upper right button pressed until the watch restarts

      Suunto Vertical Titanium Solar
      OnePlus Nord 4

      zhang965Z 1 Reply Last reply Reply Quote 2
      • Mff73M Offline
        Mff73 @mikekoski490
        last edited by

        @mikekoski490
        like @surfboomerang said, but don’t be surprised, keeping upper right button will first scroll up accross all sports modes 😉 but at the end the watch is restarting (still need as usual for a first sync with SA for AGPS download)

        Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
        Suunto Vertical all black
        Wife : S9PP
        SA: Always the latest beta :)
        Android 13, Galaxy S205G

        1 Reply Last reply Reply Quote 2
        • zhang965Z Offline
          zhang965 @surfboomerang
          last edited by

          @surfboomerang

          Damn you are a nice guy.

          If we were you, I’d say keep you vertical like this and it gets 8% chance to reboot itself

          Winners Wear Winners

          1 Reply Last reply Reply Quote -1
          • Jan KrejčíJ Offline
            Jan Krejčí @Dimitrios Kanellopoulos
            last edited by

            @Dimitrios-Kanellopoulos sent you PM, thanks

            1 Reply Last reply Reply Quote 0
            • Björn TwittmannB Offline
              Björn Twittmann
              last edited by Björn Twittmann

              Hi everyone,
              unfortunately I also have an issue with the map.
              In a very small area I can see the map, but this is only around the place where I live.
              Any ideas to fix this?
              The area is Cologne, Regierungsbezirk Köln, Germany
              Thank you so much,
              Björn! 16857405358814977314894933155367.jpg

              Enrique 0E 1 Reply Last reply Reply Quote 1
              • Enrique 0E Offline
                Enrique 0 @Björn Twittmann
                last edited by

                @Björn-Twittmann I had exactly the same problem,during a bike training, map was empty excepted near my home. Then I stopped watch (Parameters --> General --> Stop Watch) and started again the Watch. It solved the problem.

                Björn TwittmannB 1 Reply Last reply Reply Quote 1
                • Björn TwittmannB Offline
                  Björn Twittmann @Enrique 0
                  last edited by

                  @Enrique-0 Thank you so much for helping me. Now it works.
                  All the best to you and many thanks,
                  Björn

                  1 Reply Last reply Reply Quote 0
                  • TieutieuT Offline
                    Tieutieu Platinum Member
                    last edited by Tieutieu

                    Since I received my vertical, maps where at beginning working pretty well.
                    Since then, I have had more and more maps areas that where not displayed.
                    Around my place there where first just ok, few days ago certain areas and scales where not visible anymore, and tonight nothing was displayed.
                    I m not very worried (Also because I don’t need maps those days), but I’d like it to work again properly. I’ve tried soft reset but no results.
                    I’ve tried to stop watch like proposed by @Enrique-0 and it’s seems ok now.
                    What leads me to that point : is it like a sort of « cache memory saturation » that could happen when too much maps have used ?(don’t know how to say that properly)

                    Suunto’s devices at home :
                    Vertical titanium solar
                    Suunto Race S
                    S9pp titanium sand
                    Suunto Wing
                    S9B titanium Ambassador edition, A3P, X6

                    Enrique 0E 1 Reply Last reply Reply Quote 0
                    • Enrique 0E Offline
                      Enrique 0 @Tieutieu
                      last edited by

                      @Tieutieu for information, map problem happened again for me today during a bike training 😲 I was not happy at all because I bought Vertical watch for 2 reasons : autonomy and maps ! (and this is not my first Suunto). Then I didn’t want to restart my watch during the bike session, so I decided not to display the map, an later during the session the bike session stopped alone on the watch ! (I specify that the watch is attached to the handlebars and I touched nothing !!!) I was quite disappointed, so my bike session was recorded in two different parts 😞
                      All for my point of view this sounds like a bug…
                      I wonder if I shoudn’t restart my watch before each sport sessions using GPS where I could need map displaying…

                      zhang965Z 1 Reply Last reply Reply Quote 0
                      • zhang965Z Offline
                        zhang965 @Enrique 0
                        last edited by

                        @Enrique-0 said in No-Map-Problem:

                        Tieutieu for information, map problem happened again for me today during a bike training 😲 I was not happy at all because I bought Vertical watch for 2 reasons : autonomy and maps ! (and this is not my first Suunto). Then I didn’t want to restart my watch during the bike session, so I decided not to display the map, an later during the session the bike session stopped alone on the watch ! (I specify that the watch is attached to the handlebars and I touched nothing !!!) I was quite disappointed, so my bike session was recorded in two different parts 😞
                        All for my point of view this sounds like a bug…
                        I wonder if I shoudn’t restart my watch before each sport sessions using GPS where I could need map displaying…

                        The map feature is NOT ok.

                        Winners Wear Winners

                        TieutieuT 1 Reply Last reply Reply Quote 1
                        • TieutieuT Offline
                          Tieutieu Platinum Member @zhang965
                          last edited by Tieutieu

                          @zhang965 said in No-Map-Problem:

                          @Enrique-0 said in No-Map-Problem:

                          Tieutieu for information, map problem happened again for me today during a bike training 😲 I was not happy at all because I bought Vertical watch for 2 reasons : autonomy and maps ! (and this is not my first Suunto). Then I didn’t want to restart my watch during the bike session, so I decided not to display the map, an later during the session the bike session stopped alone on the watch ! (I specify that the watch is attached to the handlebars and I touched nothing !!!) I was quite disappointed, so my bike session was recorded in two different parts 😞
                          All for my point of view this sounds like a bug…
                          I wonder if I shoudn’t restart my watch before each sport sessions using GPS where I could need map displaying…

                          The map feature is NOT ok.

                          Since I stopped/restarted the watch once, I didn’t had any issue with maps, works fine.
                          for sure this issue as to be fixed asap.

                          Suunto’s devices at home :
                          Vertical titanium solar
                          Suunto Race S
                          S9pp titanium sand
                          Suunto Wing
                          S9B titanium Ambassador edition, A3P, X6

                          1 Reply Last reply Reply Quote 0
                          • Jan KrejčíJ Offline
                            Jan Krejčí
                            last edited by

                            Tips for everybody: What I do now is I restart watch every time after I’ve synced new routes into the watch. Since doing this, I’ve got no problems at all with bad rendering (black screen with white grid). Also, after the restart I have to calibrate the compass/maps. Better to do it immediately, otherwise you need to dismount from bike handlebar and do it anyways.

                            tazidenT TieutieuT 2 Replies Last reply Reply Quote 1
                            • tazidenT Offline
                              taziden Gold Members @Jan Krejčí
                              last edited by

                              @Jan-Krejčí new routes or new maps?

                              S9PP

                              Jan KrejčíJ 1 Reply Last reply Reply Quote 0
                              • TieutieuT Offline
                                Tieutieu Platinum Member @Jan Krejčí
                                last edited by Tieutieu

                                @Jan-Krejčí said in No-Map-Problem:

                                Tips for everybody: What I do now is I restart watch every time after I’ve synced new routes into the watch. Since doing this, I’ve got no problems at all with bad rendering (black screen with white grid). Also, after the restart I have to calibrate the compass/maps. Better to do it immediately, otherwise you need to dismount from bike handlebar and do it anyways.

                                Ohhh that’s a nice catch about comportment that could lead to the no map pb. I just added a new route into the watch (I had no problems with maps for a while)…I just checked after your message and I have a few black squares back ! Will stop and start it (had done it once and it solved). Thanks !
                                [Edit] => stop/restart. show map, calibrate compass => black squars gone away. took 1min, but hope it will solved with the hot fix to come.

                                Suunto’s devices at home :
                                Vertical titanium solar
                                Suunto Race S
                                S9pp titanium sand
                                Suunto Wing
                                S9B titanium Ambassador edition, A3P, X6

                                1 Reply Last reply Reply Quote 1
                                • Jan KrejčíJ Offline
                                  Jan Krejčí @taziden
                                  last edited by

                                  @taziden Routes. It is strange but first route on a new map was no problem. Second time though - new route on the same map - I got the rendering problem

                                  1 Reply Last reply Reply Quote 2
                                  • mikekoski490M Offline
                                    mikekoski490 Bronze Member
                                    last edited by mikekoski490

                                    I’m starting to get this issue after hotfix. About 25% of my workouts get the grid with no map. Anyone else?

                                    DSC_0052.JPG

                                    Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

                                    Current: Suunto Race Ti

                                    Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

                                    Suunto App running on Google Pixel 8/Android 14

                                    sartoricS Jan KrejčíJ 2 Replies Last reply Reply Quote 1
                                    • sartoricS Offline
                                      sartoric Moderator @mikekoski490
                                      last edited by

                                      @mikekoski490
                                      did you reload the map ?

                                      SVTS - 2.40.38
                                      SSSWHR BARO Amber - 2.8.32
                                      Samsung A5 2016 - Android 7.0
                                      Samsung A33 2022 - Android 14 - One UI 6.1
                                      Suunto App Android 5.2.5 beta
                                      Suunto App IOs 2.45.0 (19123) beta on MBP M1

                                      mikekoski490M 1 Reply Last reply Reply Quote 0
                                      • mikekoski490M Offline
                                        mikekoski490 Bronze Member @sartoric
                                        last edited by

                                        @sartoric Yes. I did a complete reset and reloaded 2 maps. Took 4.5 hours. The maps show up sometimes / sometimes not.

                                        Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

                                        Current: Suunto Race Ti

                                        Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

                                        Suunto App running on Google Pixel 8/Android 14

                                        1 Reply Last reply Reply Quote 1
                                        • S Offline
                                          Sascha Domres Bronze Member @Racoon6
                                          last edited by

                                          @Racoon6 made a trip to cologne today. My watch didn’t show a map although I downloaded the whole of Germany… Soft reset didn’t work… the map works 150 km away in my home town of Hesse… The vertical is really unreliable

                                          sartoricS 1 Reply Last reply Reply Quote 0
                                          • sartoricS Offline
                                            sartoric Moderator @Sascha Domres
                                            last edited by

                                            @Sascha-Domres
                                            did you get a GPS fix ?

                                            SVTS - 2.40.38
                                            SSSWHR BARO Amber - 2.8.32
                                            Samsung A5 2016 - Android 7.0
                                            Samsung A33 2022 - Android 14 - One UI 6.1
                                            Suunto App Android 5.2.5 beta
                                            Suunto App IOs 2.45.0 (19123) beta on MBP M1

                                            S 1 Reply Last reply Reply Quote 0
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