Software Firmware Update Suunto Vertical?!

A Former User · 13 Jun 2023, 14:31

@Egika said in Software Firmware Update Suunto Vertical?!:

With a statement like “this is not acceptable” - what would anyone here expect to happen?

Perhaps a proper QA testing cycle? A different group of QA testers that use the watch differently? Realistic deadlines for hardware and software deliveries? An open beta program like Garmin, COROS, and Apple have? An ability to report and vote on issues, like Garmin did? A statement from the company rep saying they are aware of a problem and looking into it? A timely fix?

There are a lot of things you can actually do, apart from sneeringly dismissing users’ concerns and defensively attacking them @Egika. You haven’t gotten that many users left!

Make Suunto change their processes, because you think you know how it works better? -> really?

Well, if I were to put out a release like the Vertical, the next morning I’d have a short chat with my boss and HR, and then security would take away my badge and escort me off the premises. Which is a big reason why I don’t put out releases like that.

But hey, I only got 25 years of experience in software industry… What do I know?

Since you obviously believe that Suunto’s process is fantastic and testing is top notch, could you please explain why the offline maps don’t work? Or how can a broken recovery timer be missed during testing? Or why calories do not add up?

@NickK @Kk2n-Kk (so many K’s, but you are different individuals I guess):

Imagine that! There’s more than one person who’s for some reason unhappy and has K in his handle. I think we should outlaw Ks.

surfboomerang · 13 Jun 2023, 14:32

@Egika said in Software Firmware Update Suunto Vertical?!:

Some Suunto Verticals can crash mid-activity.
This is being worked on.

Does this mean that it’s not hardware related, but a mix of settings? If so, can Suunto recommend what settings to change or disable in the meantime so that people can avoid crashes mid-activity until the hotfix arrives?

A Former User · 13 Jun 2023, 14:35

@surfboomerang said in Software Firmware Update Suunto Vertical?!:

Seems some kind of weird settings cocktail which triggers the reboots/crashes.

We are talking Suunto, not Garmin, right? It practically has no settings.

So, if by “weird settings cocktail” you mean starting a run activity, or starting a run activity with an S+ app… well, I don’t know what to tell you. I’m supposed I’m too weird for Suunto. And @Egika hates Ks in my name too.

Ivan De Rasis · 13 Jun 2023, 14:35

@surfboomerang GIUSTA OSSERAZIONE

A Former User · 13 Jun 2023, 14:37

@lessthanmore well , it is dead here in my country. That’s the fact . I don’t say it is dead over there. I said before , you can search , in my country , Suunto is nearly finished. You can come here and I’ll show you . To add insult to injury, even if you try to sell secondhand Suunto here cheap, no one wanted to buy. Try selling beatup Garmin, many will queue for it .

And I didn’t merely see… I played with my friend sv, tried to fix or workaround the issue before he finally gave up. It restarted even as we run together, I saw it and then when I tried to fix it by soft reset…

What I wanted to achieve? Suunto to get back to ambit root, release something with even basic feature that works . I really really want to see Suunto back to what It was before. But at this rate, I don’t hold my breathe

cosme.costa · 13 Jun 2023, 14:48

@Kk2n-Kk Come on, what do you expect, that a private company tell you the root cause of their bugs before they are solved or even iafter they are solved? You haven’t seen this in any company and IMHO is quite logical.
Where I work we do not tell our customers which are the bugs of the machines or how to solve them as you can imagine.

I do not have a SV (I plan to get one for my birthday in some long months) but I am in the Spanish telegram forum where you can get around 250/300 messages per day and I think I only have seen one or two people complaing about restarts that where solved with hard resets.

So I think that restarts happens to few users, not the vast majority. Where I live we have a saying: one time is bad luck, two times is coincidence and 3 times is the KGB (for the joungsters KGB is the CIA from URSS), jocks aside what I mean is that you can get a faulty device, but if with the second one you have the same issues and other people don’t probably you have something that triggers it and as you have been told Suunto has found it. Because I guess your friend has asked for a replacement, hasn’t he?

A Former User · 13 Jun 2023, 14:54

@cosme-costa I’ve been in software industry for 30 years. If I were to launch something like what happen in vertical now, or anyone here in the region, the next thing you know, you’ll be out of office, with pink slip of retrenchment and many will queue to take my place. And yes, we have to list down acknowledged priority 1 bug publicly to our customers and then fix it pronto, even if we don’t sleep to fix it. Yes I have many sleepless experience in my decades in software industry… You cannot simply wait till months. Suunto might be private company, but it sells its product to public

SirMcKey · 13 Jun 2023, 14:54

Well, Ladies and Gentlemen,

I got my first Suunto in the autumn of 2003. It was a X6HRM. And it´s still a working beauty. BUT: Some weeks after I purchaised it, the watch got out of order during a run. I contacted my dealer in Ulm (Southern Germany), he wrote to the manufacturer in Finnland and the watch had to go back to Suunto. It needed a softwareupdate for the pressure-sensor. 4 weeks later, I got it back and since then it never failed again. I have the SV since 16th of may and I think, the manufacturer deserves a change to fix the software. I had lots of fenixes and the very quirky epix (the first one, the square). The first epix was the only real disappointment. With the other watches from Suunto and G… I allways had lots of fun.

Greetings!
K.

cosme.costa · 13 Jun 2023, 14:54

@NickK

My Garmin 530 restarts mid activity every 3/4 months and loses the connection with the sensors more often even, and I only do MTB 3/4 times every month. So, what I should do? Should I go to Garmin forums and shout there?

And do not get me wrong because I understand you, I am very pissed every time that this happens to me.

A Former User · 13 Jun 2023, 14:58

@cosme-costa said in Software Firmware Update Suunto Vertical?!:

Where I live we have a saying: one time is bad luck, two times is coincidence and 3 times is

How do they call it when you swap one watch edition for another, supposedly only different by a single hardware feature, and experience several times more issues hard reset after hard reset?

Sigh…

@Kk2n-Kk please repeat after me: o great Suunto holy is thy name, deliver us from Garmin! Amen!

I’m out of here. This is pointless.

A Former User · 13 Jun 2023, 14:58

@cosme-costa disclaimer, I’m not nick , lol even with the K in my name.

Which one Suunto will prefer? Customer shout so they know and fix the issue (which is what happen in Garmin forum) or customer never shout, and just quietly drop the Suunto ? (Which is exactly what happens here, because not many ex Sg Suunto customer know the existence of the forum)

zhang965 · 13 Jun 2023, 14:59

@cosme-costa said in Software Firmware Update Suunto Vertical?!:

Kk2n-Kk Come on, what do you expect, that a private company tell you the root cause of their bugs before they are solved or even iafter they are solved? You haven’t seen this in any company and IMHO is quite logical.
Where I work we do not tell our customers which are the bugs of the machines or how to solve them as you can imagine.

I do not have a SV (I plan to get one for my birthday in some long months) but I am in the Spanish telegram forum where you can get around 250/300 messages per day and I think I only have seen one or two people complaing about restarts that where solved with hard resets.

So I think that restarts happens to few users, not the vast majority. Where I live we have a saying: one time is bad luck, two times is coincidence and 3 times is the KGB (for the joungsters KGB is the CIA from URSS), jocks aside what I mean is that you can get a faulty device, but if with the second one you have the same issues and other people don’t probably you have something that triggers it and as you have been told Suunto has found it. Because I guess your friend has asked for a replacement, hasn’t he?

Welcome to Suunto community

cosme.costa · 13 Jun 2023, 14:59

@Kk2n-Kk said in Software Firmware Update Suunto Vertical?!:

@cosme-costa I’ve been in software industry for 30 years.

No ofense here but this tells me nothing if you don’t tell me where you work. I work for one of the biggest companies in our sector in the service department and I know pretty well how this works, I’m pretty sure that if suunto hasn’t issued the hotfix yet is because thay couldn’t find/fix it before and because their processes doesn’t let them (with the good and the bad)

cosme.costa · 13 Jun 2023, 15:00

@zhang965 I’m already a senior memeber

mikekoski490 · 13 Jun 2023, 15:02

@Kk2n-Kk You must be in a tough country/place of work if people get fired so easily for ‘creating bugs’ in software, or not fusing them in minutes!! If this were true, there must be huge turnover of staff constantly at Garmin, Coros, Polar, Microsoft, Hammerhead, Strava, Wahoo, Apple, Samsung, Oura, Fitbit…

Harsh. I’ll make sure to steer my kids away from being software developers!

A Former User · 13 Jun 2023, 15:04

@mikekoski490 to be frank, I do advise my kids not to follow my footsteps. Yes it is harsh world in software industry here and I believe same case in coros main rnd in china.

A Former User · 13 Jun 2023, 15:04

@cosme-costa said in Software Firmware Update Suunto Vertical?!:

Should I go to Garmin forums and shout there?

I wasn’t aware I was shouting, was I?

That’s how bringing up valid criticism substantiated by hard evidence is referred to in these places now? See no evil, speak no evil? Toe the party line? Everything is awesome?

OK, Tovarish Kommissar! I made a mistake. Please don’t take away my party membership and food stamps

mikekoski490 · 13 Jun 2023, 15:17

@NickK I just think you and the other software developer on here who doesn’t have a Vertical and works at a terrible place where they fire software developers all the time have moved well on from helpful constructive criticism and sending issue logs to the volunteers, to posting things like ‘Suunto is dead’, and longer than required posts over and over again about how unhappy you are.

Your volume and repetitive posts, content and tone are kinda negative, that’s all.

I get it. Both of you are unhappy with your Suunto, and your friends Suunto who you feel the need to speak for but glad he could return it before some fatality ensued. You have reported your dismay. Let’s move on.

A Former User · 13 Jun 2023, 15:22

@mikekoski490 To be fair to nick, I believe he has or had 2 or 3 verticals

mikekoski490 · 13 Jun 2023, 15:22

@Kk2n-Kk Anecdotally…

Honestly though, if I went through 3 Verticals in a month and all of them were bad, which is super bad luck statistically but not the norm based on a lot of us with few to no issues, I would pissed off too, say my peace here, and move on.

I certainly would not repeat post here.

Also wouldn’t repeat post if I didn’t even have a Suunto Vertical.